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Flexible Knowledge Base Administrator Jobs (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles ... RIVA Flex (Flexible Hours and Hybrid Support, where applicable) * Additional Workplace Benefits ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles ... RIVA Flex (Flexible Hours and Hybrid Support, where applicable) * Additional Workplace Benefits ...

Biz Karts Inc

Sales Administrator

Fort Lauderdale, FL · On-site

$30K - $35K/yr

We are seeking a Sales Administrator to join our exciting team, BIZ Karts is pushing to expand its ... a knowledge base of the evolving products and services * Manage the social media accounts and ...

Biz Karts Inc

Sales Administrator

Fort Lauderdale, FL

$30K - $35K/yr

We are seeking a Sales Administrator to join our exciting team, BIZ Karts is pushing to expand its ... a knowledge base of the evolving products and services * Manage the social media accounts and ...

Mindlance

Salesforce Admin

Albany, NY · On-site

Developing user guides, administrator guides, and technical documentation. • Sharing knowledge: Presenting findings or best practices to colleagues. • Maintaining a knowledge base: Contributing ...

SMS DATA PRODUCTS GROUP, INC

The ideal candidate for the System Administrator position provides server hardware, SAN, operating ... Ability to document knowledge base articles to provide solutions for known issues to other team ...

My3Tech Inc

ServiceNow Administrator

Atlanta, GA · On-site

ServiceNow Administrator The Georgia Department of Human Services (DHS), Office of Information ... Develop CMDB policy, processes, and knowledge base. * Conduct reporting on configuration audits and ...

Base-2 Solutions, LLC

Knowledge Manager

Reston, VA · On-site

Yes Position Summary Base-2 Solutions is seeking a Knowledge Manager to support information sharing ... Flexible work schedules, including flex time and compressed work periods (contract and project ...

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How much do flexible knowledge base administrator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for flexible knowledge base administrator in the United States is $36.33, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $50.96 per hour, depending on experience, location, and employer.
What cities are hiring for Flexible Knowledge Base Administrator jobs? Cities with the most Flexible Knowledge Base Administrator job openings:
What are the most commonly searched types of Knowledge Base Administrator jobs? The most popular types of Knowledge Base Administrator jobs are:
What states have the most Flexible Knowledge Base Administrator jobs? States with the most job openings for Flexible Knowledge Base Administrator jobs include:
Flexible Knowledge Base Administrator jobs near you
Infographic showing various Flexible Knowledge Base Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,575 per year, or $36.3 per hour.

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

$85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position: Web Administrator
Location: Hybrid or Remote
Terms: Full Time
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust
Travel: 0-10%
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.
That's RIVA.
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we've partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don't just develop solutions-we support efforts that strengthen communities and serve the public good.
RIVA's culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one-all while supporting missions that matter.
Position Overview
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment.
Core Responsibilities
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution.
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work.
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures.
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates.
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments.
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes.
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations.
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles.
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity.
  • Minimum Qualifications
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content.
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking.
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control.
  • Strong customer service, written communication, organization, follow-up, and prioritization skills.
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents.
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment.
Preferred Qualifications
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content.
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus.
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles.
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred.
Salary
$85K
RIVA Benefits
  • Paid Time Off / Sick Leave
  • Health, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • HSA/FSA Spending Accounts
  • Long- and Short-Term Disability
  • Pet Insurance
  • Wellness Program Initiatives
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable)
  • Additional Workplace Benefits
Equal Opportunity Statement
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

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