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Flex Schedule Remote Workforce Analyst Jobs (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

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Flex Schedule Remote Workforce Analyst information

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$35.5K

$104.1K

$160K

How much do flex schedule remote workforce analyst jobs pay per year?

As of Sep 1, 2026, the average yearly pay for flex schedule remote workforce analyst in the United States is $104,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is the difference between Flex Schedule Remote Workforce Analyst vs Remote Data Analyst?

AspectFlex Schedule Remote Workforce AnalystRemote Data Analyst
Primary FocusWorkforce scheduling, staffing, and productivity analysisData collection, analysis, and reporting across various domains
Required SkillsWorkforce management tools, scheduling software, analytical skillsData analysis tools, statistical skills, Excel, SQL
Work EnvironmentRemote, often within HR or operations teamsRemote, across industries like finance, healthcare, tech
Common CertificationsWorkforce management certifications, Excel proficiencyData analysis certifications, SQL, Excel

The Flex Schedule Remote Workforce Analyst primarily focuses on managing and analyzing workforce schedules and staffing efficiency remotely, often within HR or operations. In contrast, a Remote Data Analyst handles broader data analysis tasks across various industries. While both roles require analytical skills and remote work setups, their core responsibilities and tools differ, making each suited to different career interests.

What cities are hiring for Flex Schedule Remote Workforce Analyst jobs?

Cities with the most Flex Schedule Remote Workforce Analyst job openings:

What states have the most Flex Schedule Remote Workforce Analyst jobs?

States with the most job openings for Flex Schedule Remote Workforce Analyst jobs include:

Flex Schedule Remote Workforce Analyst jobs near you
Infographic showing various Flex Schedule Remote Workforce Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $104,074 per year, or $50 per hour.

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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