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Flagship Labs Jobs in Florida (NOW HIRING)

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...

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Flagship Labs information

What is Flagship Labs?

Flagship Labs is a unit within Flagship Pioneering, a venture capital firm known for creating and developing innovative life science companies. Flagship Labs serves as an incubator, where new scientific ideas are explored and early-stage biotech startups are launched and nurtured. The organization brings together scientists, entrepreneurs, and business experts to ideate, test, and scale breakthrough technologies, especially in biotechnology and healthcare. Its unique approach involves inventing and validating new company concepts internally before spinning them out as independent ventures.

What are the key skills and qualifications needed to thrive as a Flagship Labs associate?

To thrive as a Flagship Labs Associate, you typically need a background in life sciences, strong analytical skills, and experience in experimental design or research, often supported by an advanced degree (such as a PhD) in a relevant scientific field. Familiarity with laboratory technologies, data analysis software, and scientific literature databases is commonly required. Exceptional problem-solving abilities, curiosity, and collaborative communication skills help individuals contribute creatively to innovative biotech projects. These competencies enable associates to drive scientific discovery, support interdisciplinary teams, and accelerate the development of novel technologies in a fast-paced startup environment.

What types of projects and collaboration can I expect as a member of the Flagship Labs team?

As a member of the Flagship Labs team, you will be involved in early-stage life sciences ventures, working closely with scientists, entrepreneurs, and business strategists to ideate, validate, and launch innovative biotech startups. Collaboration is highly cross-functional, often requiring frequent brainstorming sessions, rapid prototyping, and iterative experimentation. Team members are encouraged to contribute ideas, challenge assumptions, and work together to solve complex scientific and business problems. This environment fosters continuous learning and offers significant opportunities for professional growth as you take on increasing responsibility in project leadership or venture creation.

What is the difference between Flagship Labs vs Data Analyst?

AspectFlagship LabsData Analyst
Required CredentialsTypically requires a degree in science, engineering, or related fields; proficiency in data toolsRequires a degree in statistics, mathematics, or related fields; proficiency in data analysis software
Work EnvironmentResearch labs, innovation centers, or corporate R&D settingsOffice environments, data centers, or remote work
Employer & Industry UsageTech companies, startups, or research institutionsBusiness, finance, healthcare, and tech industries
Common Search & ComparisonOften compared for roles in research and innovationCompared for data-driven decision-making roles

Flagship Labs and Data Analysts both work with data, but Flagship Labs typically focus on research and development in innovative environments, while Data Analysts concentrate on interpreting data to inform business decisions. The roles overlap in skills and industry usage, but their primary functions and work settings differ.

What are popular job titles related to Flagship Labs jobs in Florida?

For Flagship Labs jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Flagship Labs jobs in Florida look for?

The top searched job categories for Flagship Labs jobs in Florida are:

What cities in Florida are hiring for Flagship Labs jobs?

Cities in Florida with the most Flagship Labs job openings:

Flagship Labs jobs near you
Infographic showing various Flagship Labs job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 55% In-person, and 45% Remote job distribution.

Customer Success Manager

Fort Lauderdale, FL • On-site, Remote

AJAIA
See more jobs at AJAIAexternal

Full-time

Re-posted 8 days ago

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply