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Fixed Operation Manager Jobs in Arizona (NOW HIRING)

Stellantis

Service Lane Process Manager

Phoenix, AZ

Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the "back ... Hands-on experience with major Dealer Management Systems (DMS) and digital inspection tools (e.g ...

New

ASARCO LLC

Tailings & Operations Manager

Sahuarita, AZ · On-site

The Manager - Tailings and Water Services is a critical leadership role responsible for overseeing ... Fixed schedule with on-call responsibilities during critical operations or shutdowns. * Travel ...

Sharp Details

Airport Operations Manager - DOT

Mesa, AZ · On-site

$105K/yr

... legal operation of airport vehicles, equipment, and personnel involved in airside and landside ... eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge ...

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All JobsFixed Operation JobsFixed Operation Manager JobsFixed Operation Manager Jobs in Arizona

Fixed Operation Manager information

See Arizona salary details

$10

$22

$43

How much do fixed operation manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for fixed operation manager in Arizona is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $27.31 per hour, depending on experience, location, and employer.

What is a fixed operation manager?

Fixed Operation Managers are professionals in automotive dealerships responsible for overseeing all aspects of the service, parts, and body shop departments. Their main goal is to ensure these departments operate efficiently and profitably while delivering excellent customer service. They manage staff, set sales goals, implement processes, and monitor financial performance. Fixed Operation Managers also handle inventory, resolve customer complaints, and ensure compliance with safety and regulatory standards.

What are the key skills and qualifications needed to thrive as a fixed operation manager?

To thrive as a Fixed Operation Manager, you need a solid background in automotive service operations, business management, and customer service, typically supported by experience in dealership environments and relevant certifications. Familiarity with dealership management systems (DMS), inventory control software, and manufacturer-specific training is often required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for motivating teams and handling customer concerns. Mastering these skills ensures efficient operations, high customer satisfaction, and profitability in automotive service departments.

What are some typical challenges a fixed operation manager faces when balancing service, parts, and customer satisfaction goals?

Fixed Operation Managers often juggle multiple priorities, such as maintaining high customer satisfaction, ensuring efficient workflow in service and parts departments, and meeting revenue targets. One common challenge is aligning the goals of these departments, as each may have different priorities and metrics for success. Effective communication and strong leadership skills are essential to foster collaboration among team members and to implement processes that streamline operations. Adapting to evolving automotive technologies and customer expectations also requires continuous training and process improvement.

What is the difference between Fixed Operation Manager vs Service Director?

AspectFixed Operation ManagerService Director
CredentialsTypically requires a dealership management or automotive service certification, with experience in service operationsOften holds advanced certifications in automotive management, with extensive experience in service and parts departments
Work EnvironmentWorks within automotive dealerships managing service and parts departmentsOversees multiple service centers or dealership networks, focusing on strategic service operations
Employer & Industry UsagePrimarily in automotive dealerships and service centersIn larger dealership groups or automotive service organizations
Search & Comparison IntentPeople comparing operational roles within dealershipsIndividuals seeking senior service management roles

The Fixed Operation Manager focuses on day-to-day operations within a dealership's service and parts departments, ensuring efficiency and customer satisfaction. The Service Director typically holds a broader, strategic role overseeing multiple locations or larger service operations. While both roles require automotive industry experience and certifications, the Service Director's scope is more extensive and strategic.

What are popular job titles related to Fixed Operation Manager jobs in Arizona?

For Fixed Operation Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Fixed Operation Manager jobs in Arizona look for?

The top searched job categories for Fixed Operation Manager jobs in Arizona are:

Fixed Operation Manager jobs near you

Service Lane Process Manager

Stellantis

Phoenix, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

15th of 45 rated automakers

Job description

The Service Drive Process Trainer standardizes the "road-to-the-sale" within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.  

Key Responsibilities: 

  • Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic. 
  • Service Lane Protocol Training: Instruct staff on the "11 key processes," including proper meeting and greeting, vehicle walk-arounds, and the "active delivery" phase. 
  • Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins. 
  • Standardized "Word Tracks": Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services. 
  • Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the "back-counter" and shop floor are in sync with promises made on the service drive. 
  • Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.  

Success Metrics (KPIs): 

The effectiveness of this role is measured by improvements in: 

  • Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation. 
  • MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection. 
  • Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations. 
  • Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience 

Basic Qualifications: 

  • Minimum of 8 years in high-volume automotive retail, with deep knowledge of fixed operations and service department management. 
  • Bachelors Degree 
  • Process Mastery: Expert-level understanding of the Service Drive Process, including scheduling, intake workflows, dispatching, and quality control. 
  • Software Proficiency: Hands-on experience with major Dealer Management Systems (DMS) and digital inspection tools (e.g., wiADVISOR, X-Time, etc.). 
  • Analytical Ability: Skill in interpreting KPIs like Effective Labor Rate (ELR), Average Repair Order (ARO), and First-Time Fix Rate to pinpoint training needs. 
  • Facilitation Skills: Strong ability to conduct both classroom-style workshops and hands-on "on-the-drive" coaching sessions.  

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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