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Five9 Communications Systems Jobs (NOW HIRING)

Five9

Manager, Sales Commissions

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Ability to balance operational execution with system and control improvements * Clear communicator ...

Five9

Director, Solution Consulting Operations

OR · On-site +1

You will define and execute the next-generation vision for how Five9's Solution Consultants access ... ability to communicate a technical roadmap to a CRO and a system architecture to an engineer

Five9

Vice President, Engineering and AI Innovations

$184K - $237K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... LLMs, RAG systems, embeddings, vector databases, multimodal models. * Practical experience ...

Five9

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Communicate and coordinate with remote hands in remote data centers, providing technical direction ...

Five9

Network Engineer

San Ramon, CA · Hybrid

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Troubleshoot network related issues and communicate with customers * Assist in managing network ...

Five9

Strategic Sales Director - Midwest/Southeast

OR · On-site +1

Five9 is a high growth software leader with exceptional future upside. * Benefit from a customized ... Maintain account and opportunity forecasting within our internal forecasting system (SFDC) * Self ...

Five9

Data Center Engineer (in Atlanta, GA)

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Communicate and coordinate with remote hands in remote data centers, providing technical direction ...

Five9

Vice President, Engineering and AI Innovations

OR · On-site +1

$179K - $231K/yr

... for Five9's AI Insights, Agent Assist and GenAI Studio products. These products are in widespread ... LLMs, RAG systems, embeddings, vector databases, multimodal models. * Practical experience ...

Five9

Network Engineer

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Troubleshoot network related issues and communicate with customers * Assist in managing network ...

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Five9 Communications Systems information

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$55K

$109.9K

$180K

How much do five9 communications systems jobs pay per year?

As of Sep 4, 2026, the average yearly pay for five9 communications systems in the United States is $109,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $124,500.00 per year, depending on experience, location, and employer.

What is Five9 Communications Systems?

Five9 Communications Systems refer to cloud-based contact center solutions designed to help businesses manage customer interactions across various channels, such as phone, email, chat, and social media. Five9 provides a platform that enables organizations to automate, streamline, and enhance their customer service operations. It includes features like intelligent routing, predictive dialing, CRM integrations, and real-time analytics to improve agent productivity and customer experience. Companies use Five9 to scale their contact centers, increase customer satisfaction, and reduce operational costs.

What are common challenges faced by professionals working with Five9 Communications Systems, and how can they be overcome?

Professionals working with Five9 Communications Systems often encounter challenges such as integrating the platform with legacy systems, managing high call volumes, and troubleshooting real-time communication issues. Overcoming these challenges typically involves collaborating closely with IT, ongoing training to stay current with software updates, and leveraging Five9's robust support resources. Proactive communication with both technical and non-technical team members can help ensure smooth operation and rapid issue resolution, fostering a more efficient contact center environment.

What are the key skills and qualifications needed to thrive as a Five9 Communications Systems specialist, and why are they important?

To thrive as a Five9 Communications Systems Specialist, you need a solid understanding of contact center operations, VoIP fundamentals, and experience with cloud-based communication platforms, often supported by relevant IT or telecommunications certifications. Familiarity with Five9 software, CRM integrations, call routing, and troubleshooting tools is essential. Strong analytical thinking, problem-solving, and clear communication skills help professionals excel in technical support and client interactions. These abilities are vital for maintaining seamless contact center operations, optimizing system performance, and ensuring customer satisfaction.

What is the difference between Five9 Communications Systems vs Customer Support Specialist?

AspectFive9 Communications SystemsCustomer Support Specialist
Primary RoleProvides cloud-based contact center solutions and communication servicesAssists customers by resolving product or service issues
Required SkillsKnowledge of VoIP, CRM integration, and contact center softwareExcellent communication, problem-solving, and customer service skills
Work EnvironmentOffice or remote, technical and customer service settingsCustomer service centers, call centers, or remote
CertificationsOften requires IT or technical certificationsCustomer service or communication certifications beneficial

While Five9 Communications Systems focuses on providing cloud-based communication solutions, a Customer Support Specialist primarily handles customer inquiries and resolves issues. Both roles require strong communication skills, but Five9 roles lean more toward technical expertise in contact center technology, whereas Customer Support Specialists focus on customer interaction and problem resolution.

Infographic showing various Five9 Communications Systems job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Temporary, and 10% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $109,879 per year, or $52.8 per hour.

Manager, Sales Commissions

Five9

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking a Manager, Sales Commissions to lead the end to end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives.
The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands on technical expertise, people leadership, and strong cross functional partnership across Finance, Sales Operations, Payroll, and Audit.
Key Responsibilities
Sales Commission Operations & Leadership:
  • Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payouts.
  • Manage a small team, providing coaching, workload prioritization, and performance guidance.
  • Act as the primary escalation point for commission disputes, complex calculations, and off cycle adjustments.
  • Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data.

ICM Ownership & Commission Model Management:
  • Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables.
  • Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives.
  • Perform and oversee calculation validation, tie outs, and variance analysis prior to payout approval.
  • Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.

Qualifications & Experience
Required Qualifications:
  • 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience.
  • Deep hands on experience administering ICM tools
  • Strong working knowledge of CRM and bookings systems.
  • Experience supporting SOX controlled commission processes in a public company environment.
  • Advanced Excel skills and strong financial reconciliation capabilities.
  • Proven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and Audit.

Key Competencies:
  • High attention to detail and data integrity
  • Strong ownership mindset over mission critical financial processes
  • Ability to balance operational execution with system and control improvements
  • Clear communicator with the ability to explain complex commission logic to non technical stakeholders
  • Trusted partner to Sales leadership and Finance executives

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$80,900-$224,900 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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