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Five9 Communications Systems Jobs (NOW HIRING)

Five9

Vice President, Data Science

San Ramon, CA

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Software Development & Systems Thinking * Ability to work with engineering teams using modern ...

Five9

Strategic Sales Director - Midwest/Southeast

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Excellent written and verbal communication skills * Be able to work independently and as part of a ...

Five9

Vice President, Data Science

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Software Development & Systems Thinking * Ability to work with engineering teams using modern ...

Five9

Manager, Sales Commissions

San Ramon, CA · On-site +1

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Ability to balance operational execution with system and control improvements * Clear communicator ...

Dabella

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with ... Strong communication skills with the ability to translate technical concepts for non ...

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

Administer and configure Five9 and other call center platforms, including integrations with ... communication workflows, call routing, agent skills, and campaign priorities to support daily ...

New

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with ... Strong communication skills with the ability to translate technical concepts for non ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

Administer and configure Five9 and other call center platforms, including integrations with ... Strong communication skills with the ability to translate technical concepts for non-technical ...

Five9

Vice President, Data Science

OR · On-site +1

The scale of Five9 provides a wealth of data that data science team has access to. The data science ... Extensive hands-on experience with LLMs, agentic architectures, retrieval-augmented systems ...

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All JobsTechnology JobsFive9 Communications Systems Jobs

Five9 Communications Systems information

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$55K

$109.9K

$180K

How much do five9 communications systems jobs pay per year?

As of Sep 4, 2026, the average yearly pay for five9 communications systems in the United States is $109,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $124,500.00 per year, depending on experience, location, and employer.

What is Five9 Communications Systems?

Five9 Communications Systems refer to cloud-based contact center solutions designed to help businesses manage customer interactions across various channels, such as phone, email, chat, and social media. Five9 provides a platform that enables organizations to automate, streamline, and enhance their customer service operations. It includes features like intelligent routing, predictive dialing, CRM integrations, and real-time analytics to improve agent productivity and customer experience. Companies use Five9 to scale their contact centers, increase customer satisfaction, and reduce operational costs.

What are common challenges faced by professionals working with Five9 Communications Systems, and how can they be overcome?

Professionals working with Five9 Communications Systems often encounter challenges such as integrating the platform with legacy systems, managing high call volumes, and troubleshooting real-time communication issues. Overcoming these challenges typically involves collaborating closely with IT, ongoing training to stay current with software updates, and leveraging Five9's robust support resources. Proactive communication with both technical and non-technical team members can help ensure smooth operation and rapid issue resolution, fostering a more efficient contact center environment.

What are the key skills and qualifications needed to thrive as a Five9 Communications Systems specialist, and why are they important?

To thrive as a Five9 Communications Systems Specialist, you need a solid understanding of contact center operations, VoIP fundamentals, and experience with cloud-based communication platforms, often supported by relevant IT or telecommunications certifications. Familiarity with Five9 software, CRM integrations, call routing, and troubleshooting tools is essential. Strong analytical thinking, problem-solving, and clear communication skills help professionals excel in technical support and client interactions. These abilities are vital for maintaining seamless contact center operations, optimizing system performance, and ensuring customer satisfaction.

What is the difference between Five9 Communications Systems vs Customer Support Specialist?

AspectFive9 Communications SystemsCustomer Support Specialist
Primary RoleProvides cloud-based contact center solutions and communication servicesAssists customers by resolving product or service issues
Required SkillsKnowledge of VoIP, CRM integration, and contact center softwareExcellent communication, problem-solving, and customer service skills
Work EnvironmentOffice or remote, technical and customer service settingsCustomer service centers, call centers, or remote
CertificationsOften requires IT or technical certificationsCustomer service or communication certifications beneficial

While Five9 Communications Systems focuses on providing cloud-based communication solutions, a Customer Support Specialist primarily handles customer inquiries and resolves issues. Both roles require strong communication skills, but Five9 roles lean more toward technical expertise in contact center technology, whereas Customer Support Specialists focus on customer interaction and problem resolution.

Infographic showing various Five9 Communications Systems job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Temporary, and 10% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $109,879 per year, or $52.8 per hour.

Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)

Five9

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily utilizing Five9 and Verint platforms. You will act as a trusted advisor to contact center leaders, translating complex audio and text data into strategies that improve customer experience, ensure compliance, and drive operational efficiency.
  • Have in-depth experience implementing and consulting with customers on the Verint's Speech Analytics, Interactions (QM).and AQM / Quality Bot
  • Have experience of leading and implementing all aspects of a Verint WEM engagement.
  • Have a broad range of experience consulting with customers regarding best practices with Verint Speech Analytics and Interactions.
  • In depth knowledge of Verint integration architecture.
  • Will have experience of training customers on all aspects of Verint's Speech Analytics and Interactions applications.
  • Will Ideally have a broad range of experience with other Verint WEM applications including Performance Management, AQM, Speech, Text, or Desktop Analytics.

What You'll Do
As a Speech Analytics Consultant, you will be accountable for the following key responsibilities:
  • Strategic Consulting: Partner with client leadership to align cloud analytics insights with business objectives, compliance requirements, and contact center KPIs that can be tracked and improved through speech analytics.
  • System Implementation & Tuning: Design, build, and tune speech analytics categories, queries, and dashboards within Verint systems to accurately capture customer sentiment, intents, and agent behaviors.
  • Client Enablement: Train clients in how to interpret dashboards and maintain their cloud configurations.
  • Actionable Insights: Analyze unstructured data to identify root causes of customer friction and integrate findings into broader cloud-based WEM initiatives like targeted Quality Management and coaching.

What You Bring
  • Experience: 5+ years of hands-on experience designing and managing speech/interaction analytics In Verint Cloud.
  • You will hold currently hold or be working towards Verint Accreditation in Speech Analytics.
  • Experience with other Speech Analytics tools.
  • Consulting Background: Previous experience in contact center consulting, with a strong understanding of contact center operations, metrics, and workflows.
  • Communication: Excellent client-facing communication skills, with the ability to bridge the gap between technical data and business strategy.
  • Familiarity / certification in other Verint products is desirable but not essential.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$70,400-$195,700 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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