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Five9 Communications Systems Jobs (NOW HIRING)

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

... systems. • Architect secure, resilient cloud infrastructure on GCP using services such as GKE ... and communication: lead teams and collaborate with stakeholders, so strong leadership and ...

Five9

Commercial Account Executive

San Francisco, CA · On-site +1

$39K - $76K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Experience with CRM systems, preferably Salesforce.com * Industry experience is a huge plus, but ...

Five9

Commercial Account Executive

San Francisco, CA · Hybrid

$39K - $76K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Experience with CRM systems, preferably Salesforce.com * Industry experience is a huge plus, but ...

Five9

Lead Development Rep (Bay Area)

San Francisco, CA · On-site +1

$37K - $72K/yr

Five9 is a leading provider of cloud contact center software, bringing the power of cloud ... Deliver consistently against quota, despite imperfect systems and processes * Initiate ...

Five9

Channel Development Director

OR · On-site +1

To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel Development ... Exceptional communications skills, with a proven capability for public speaking, professional ...

Five9

Commercial Account Executive

San Francisco, CA · On-site

Five9 is a high-energy environment with room for personal and professional growth. Key ... Experience with CRM systems, preferably Salesforce.com * Industry experience is a huge plus, but ...

Five9

Enterprise Solution Consultant (AI Agents SME)

OR · On-site +1

Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI ... Effectively communicate opportunity engagement plans, progress, and status to both internal and ...

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Five9 Communications Systems information

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$55K

$109.9K

$180K

How much do five9 communications systems jobs pay per year?

As of Sep 4, 2026, the average yearly pay for five9 communications systems in the United States is $109,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $124,500.00 per year, depending on experience, location, and employer.

What is Five9 Communications Systems?

Five9 Communications Systems refer to cloud-based contact center solutions designed to help businesses manage customer interactions across various channels, such as phone, email, chat, and social media. Five9 provides a platform that enables organizations to automate, streamline, and enhance their customer service operations. It includes features like intelligent routing, predictive dialing, CRM integrations, and real-time analytics to improve agent productivity and customer experience. Companies use Five9 to scale their contact centers, increase customer satisfaction, and reduce operational costs.

What are common challenges faced by professionals working with Five9 Communications Systems, and how can they be overcome?

Professionals working with Five9 Communications Systems often encounter challenges such as integrating the platform with legacy systems, managing high call volumes, and troubleshooting real-time communication issues. Overcoming these challenges typically involves collaborating closely with IT, ongoing training to stay current with software updates, and leveraging Five9's robust support resources. Proactive communication with both technical and non-technical team members can help ensure smooth operation and rapid issue resolution, fostering a more efficient contact center environment.

What are the key skills and qualifications needed to thrive as a Five9 Communications Systems specialist, and why are they important?

To thrive as a Five9 Communications Systems Specialist, you need a solid understanding of contact center operations, VoIP fundamentals, and experience with cloud-based communication platforms, often supported by relevant IT or telecommunications certifications. Familiarity with Five9 software, CRM integrations, call routing, and troubleshooting tools is essential. Strong analytical thinking, problem-solving, and clear communication skills help professionals excel in technical support and client interactions. These abilities are vital for maintaining seamless contact center operations, optimizing system performance, and ensuring customer satisfaction.

What is the difference between Five9 Communications Systems vs Customer Support Specialist?

AspectFive9 Communications SystemsCustomer Support Specialist
Primary RoleProvides cloud-based contact center solutions and communication servicesAssists customers by resolving product or service issues
Required SkillsKnowledge of VoIP, CRM integration, and contact center softwareExcellent communication, problem-solving, and customer service skills
Work EnvironmentOffice or remote, technical and customer service settingsCustomer service centers, call centers, or remote
CertificationsOften requires IT or technical certificationsCustomer service or communication certifications beneficial

While Five9 Communications Systems focuses on providing cloud-based communication solutions, a Customer Support Specialist primarily handles customer inquiries and resolves issues. Both roles require strong communication skills, but Five9 roles lean more toward technical expertise in contact center technology, whereas Customer Support Specialists focus on customer interaction and problem resolution.

Infographic showing various Five9 Communications Systems job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 5% Temporary, and 10% Contract. Highlights an 85% In-person, 5% Hybrid, and 10% Remote job distribution, with an average salary of $109,879 per year, or $52.8 per hour.

CCaaS-Five9-GCP-Senior Engineer

Objectways Technologies

Phoenix, AZ • On-site

$55.25 - $71.25/hr

Full-time

Re-posted 21 days ago

Job description

Role Description
This is a contract on-site role for a CCaaS-Five9-GCP-Senior Engineer, based in Phoenix, AZ. In this role, the Senior Engineer will design, implement, and optimize software solutions with a focus on CCaaS (Contact Center as a Service), Five9, and Google Cloud Platform (GCP). The candidate will collaborate closely with internal teams and clients to architect solutions, automate infrastructure, manage cloud services, and integrate Five9 applications for seamless operations. Additional responsibilities include analyzing operational needs, performance tuning, and ensuring compliance with best practices and security standards.
Qualifications
  • 8+ years of commercial software development experience 
  • Design and implement scalable CCaaS and IVA solutions leveraging Google Cloud and Google CX (Dialogflow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five9 and enterprise systems. 
  • Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms. 
  • Architect, implement, and optimize Five9 CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations. 
  • Lead integrations and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact center platforms to Five9. 
  • Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability. 
  • Experience with automated release management using GitHub Actions. 
  • Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures. 
  • Good understanding of data structures, algorithms, and design patterns 
  • Great written communication and documentation abilities 
  • Strong understanding of cloud security architecture and Encryption and OAuth. 
  • Looks proactively beyond the obvious for continuous improvement opportunities. 
  • Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. 
  • Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.