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Firstsource Healthcare Jobs in Ohio (NOW HIRING)

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How much do firstsource healthcare jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for firstsource healthcare in Ohio is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.66 per hour, depending on experience, location, and employer.

What is Firstsource Healthcare?

Firstsource Healthcare is a company that provides customer support and revenue cycle management services to healthcare providers. Employees in this field often handle patient inquiries, billing, and claims processing, typically working in call centers or office environments. The role may require strong communication skills and familiarity with healthcare software systems.

What is the difference between Firstsource Healthcare vs Medical Billing Specialist?

AspectFirstsource HealthcareMedical Billing Specialist
Required CredentialsHigh school diploma or equivalent; training in healthcare or customer serviceHigh school diploma; certification in medical billing preferred
Work EnvironmentCall centers, healthcare support officesMedical offices, billing companies
Employer & IndustryHealthcare support services, BPO companiesHealthcare providers, billing firms

Firstsource Healthcare and Medical Billing Specialists both require knowledge of healthcare processes. However, Firstsource Healthcare primarily focuses on customer support and call center roles within healthcare, while Medical Billing Specialists handle billing and coding tasks directly related to patient accounts. Both roles are essential in the healthcare industry but differ in daily responsibilities and work settings.

What is Firstsource Healthcare and what do they do?

Firstsource Healthcare is a division of Firstsource Solutions that provides business process management services to healthcare organizations, such as hospitals, health systems, and insurance companies. They help their clients streamline administrative processes, improve revenue cycle management, enhance customer service, and ensure compliance with healthcare regulations. Firstsource Healthcare offers solutions like claims processing, patient engagement, collections, and provider services to help healthcare organizations operate more efficiently and deliver better patient experiences.

Is Firstsource a good company?

Firstsource Healthcare is a global business process outsourcing company that provides customer service and healthcare support roles. The company's reputation varies based on employee reviews and location, with some noting opportunities for skill development and others citing concerns about work environment or management. Job seekers should research specific roles and locations to assess fit and company culture.

What is the easiest healthcare job that pays well?

A medical billing and coding specialist is considered an accessible healthcare job that offers a decent salary, typically requiring certification and basic computer skills. These roles often have flexible schedules and do not require extensive clinical training, making them suitable for entry-level candidates seeking good pay.

How often does Firstsource pay?

Firstsource Healthcare typically processes employee payments on a bi-weekly basis, with paychecks issued every two weeks. Employees may receive their wages through direct deposit or check, depending on their preferences and company policies.

What are some typical challenges faced by employees in Firstsource Healthcare roles, and how can they be addressed?

Employees working in Firstsource Healthcare roles often face challenges such as managing high call volumes, adhering to strict compliance standards, and navigating complex healthcare processes. To address these, team members receive comprehensive training and have access to ongoing support from supervisors and quality assurance teams. Developing strong communication and problem-solving skills is crucial, as is leveraging available resources and collaborating with colleagues to resolve member or provider concerns efficiently.

What are the key skills and qualifications needed to thrive as a Firstsource Healthcare representative, and why are they important?

To thrive as a Firstsource Healthcare representative, you generally need a background in healthcare administration or customer service, with knowledge of healthcare processes and terminology. Familiarity with CRM systems, healthcare billing software, and Microsoft Office is typically required, and certifications like HIPAA compliance are valuable. Excellent communication, problem-solving, and empathy are standout soft skills for engaging with patients and resolving their concerns efficiently. These abilities are crucial for managing sensitive health information, ensuring regulatory compliance, and delivering high-quality patient support.
What are popular job titles related to Firstsource Healthcare jobs in Ohio? For Firstsource Healthcare jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Firstsource Healthcare jobs in Ohio look for? The top searched job categories for Firstsource Healthcare jobs in Ohio are:
Firstsource Healthcare jobs near you
Infographic showing various Firstsource Healthcare job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,616 per year, or $18.1 per hour.
Patient Financial Advocate

Patient Financial Advocate

Firstsource

Cleveland, OH • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 72 rated call and contact centers

Job description

Location: Onsite at a Medical Facility in Cleveland, OH
Shift: Monday - Friday | 10:30am - 7:00pm
Pay Rate: $21.00 per hour
Join our team and make a difference!
The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Have reliable transportation to assist with coverage onsite and at nearby sites when needed.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:
  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:
  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off
We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws
Firstsource Solutions USA, LLC

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