First Student Bus Monitor Jobs in Boston, MA (NOW HIRING)

Join our Stoughton team and help support safe, reliable, and on-time transportation for Stoughton Public Schools.

Pay: $25.00 per hour
Schedule: Monday through Friday, 6:00 a.m. to 5:00 p.m.
Hours: 10 working hours per day
Status: Full-time

At First Student, our Dispatchers are a constant reflection of our commitment to safety and customer service. The Dispatcher is responsible for coordinating daily bus operations, supporting the on-time performance of routes, and providing frontline guidance to drivers and monitors.

This important operational position serves as a key communication link between drivers, location leadership, families, and Stoughton Public Schools.

• $25.00 per hour
• Consistent Monday through Friday schedule
• Tremendous career advancement opportunities across North America
• Training and professional development opportunities
• Positive, supportive, and rewarding work environment
• Opportunity to make a direct impact on students, families, and the Stoughton community

New hourly employees are eligible for Health and Welfare benefits and the First Student 401(k) Plan on the first day of the calendar month on or after 30 days of employment.

Benefits include:

• Multiple medical and prescription plan options through UnitedHealthcare and Surest
• Cigna Dental HMO and PPO options
• VSP vision plan options
• Company-provided life insurance benefit of $10,000
• Company-provided accidental death and dismemberment insurance benefit of $10,000
• Company-provided short-term disability coverage equal to 70% of pay, up to $750 per week
• Voluntary short-term and long-term disability options
• Voluntary life and accidental death and dismemberment insurance for employees and eligible dependents
• Health Savings Account options for eligible employees, including up to a $1,000 company match when enrolled in the UHC Yellow Plan
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Voluntary Aflac Critical Illness, Hospital Indemnity, and Accident plans
• First Student 401(k) retirement plan through Fidelity
• After one year of service, the company provides a 50% match on the first 6% of contributions

Benefit eligibility and coverage are subject to applicable plan documents and eligibility requirements.

• Oversee daily routes, driver assignments, and bus scheduling
• Help ensure routes are covered and operating on time
• Counsel, coach, and provide frontline support to drivers and monitors
• Handle heavy telephone and radio traffic in a calm and professional manner
• Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with Stoughton Public Schools
• Communicate route delays, service issues, and schedule changes to the appropriate contacts
• Provide solutions to student drop-off and pick-up concerns
• Assist with charter reservations, billing, driver payroll, or related administrative responsibilities when assigned
• Perform backup driver duties or miscellaneous clerical responsibilities as needed
• Complete assigned special projects
• Assist with the supervision and coordination of day-to-day transportation operations
• Maintain accurate dispatch logs, route information, and operational records
• Support compliance with company policies, safety expectations, and applicable transportation requirements

• Three to five years of relevant experience
• High school diploma or equivalent
• Previous transportation, terminal operations, dispatch, or professional driving experience
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to remain calm and professional while managing multiple priorities
• Ability to deliver results under time constraints and deadlines
• Strong organizational and problem-solving skills
• Computer literacy and the ability to work with email, spreadsheets, and transportation systems
• Dependable attendance and punctuality
• Ability to work Monday through Friday from 6:00 a.m. to 5:00 p.m., for 10 working hours per day

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and focus on dependable transportation create a working environment you will be proud to join. As part of a leading North American transportation company, you will enjoy stability, excellent training, and opportunities to build your career.

Apply today to join our Stoughton team and help support Stoughton Public Schools!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First Student is committed to providing a drug-free workplace and is an equal opportunity employer. By doing so, we sustain and promote an inclusive culture that supports future growth for all.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

About us
An industry leader famous for our yellow school buses and service and safety excellence, we’ve provided student transportation services to schools for over 100 years. Continually investing in the services of the future, we’re proud to be part of FirstGroup America – the largest provider of safe, reliable and sustainable surface passenger transportation services in North America.

Industry leader
We safely operate more than one third of all contracted school buses in North America.
Together our 50,000 school buses travel nearly 600 million miles per year — the equivalent of 1,200 round trips to the moon.
We operate in around 550 locations throughout 38 U.S. states and 8 Canadian provinces.

Innovation
We were the first school bus company to utilize global positioning systems (GPS), so at any one time we know where all of our buses are and how fast they’re travelling.
Passionate about safety, we’ve installed Safety Crossing Gates on the front of all of our school buses and use the Child Check-MateTM electronic reminder system to make sure no sleeping children remain inside a bus at the end of each route.

Awards & recognition
We won the Occupational Excellence Achievement Award from the National Safety Council two years in a row.
Dedicated to safety, FirstGroup received the National Safety Council’s (NSC) Green Cross for Safety Medal - the highest award for safety in North America.

Teamwork and trust
It takes a diverse team of skilled professionals to provide a safe, effective and efficient student transportation system. From our school bus drivers and location managers to routers, dispatchers and fleet technician mechanics, the work we do every day makes a big impact on the daily lives of students, parents, local communities and school district partners.

We’re very proud of our elite team of over 55,000 dedicated, caring and diverse professionals. And they are the #1 reason we’re trusted by over 1,400 school districts - more than any other provider. Everybody here plays their part in creating a positive school bus experience.

Our culture
We live and breathe our vision and values. They are embedded in our culture and drive our commitment to our customers and communities. Our culture fosters growth and promotes respect, reliability, responsibility and safety. And we recruit people who share these values and will work together to build strong and trusting partnerships in the communities we serve.

Safety – Although our safety record is twice as safe as the industry average, we continually seek out opportunities to enhance our operational and safety initiatives.
Learning – Through our learning culture that spans over 550 locations, we receive and share insight from our people to enhance our service now and in the future.
Making a difference - By doing our job well, we make a positive impact on many lives – including the millions of students who travel with us every school day.
Careers for all – We’re an Equal Opportunity Employer and an Employer of Choice.
By consistently encouraging and supporting an open dialogue with our people and partners, we’re able to share new ideas and develop new ways to meet the needs of our customers and passengers. At First Student, you’ll feel empowered to serve your community. So join the team and start to make a difference.