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First Notice Of Loss Agent Jobs in Rutherford, NJ

CFC

Claims Specialist, Healthcare

New York, NY · On-site

$120K - $160K/yr

Work on US healthcare, professional indemnity and life sciences claims from first notification of loss to settlement, including coverage, liability and quantum analysis. * Ensure claims are handled ...

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First Notice Of Loss Agent information

What is a First Notice of Loss Agent?

A First Notice Of Loss (FNOL) Agent is a customer service professional who handles the initial report of an insurance claim. When policyholders experience an incident such as a car accident, property damage, or another covered loss, the FNOL agent collects details about the event, verifies policy information, and helps guide the claimant through the first steps of the claims process. Their role is crucial in ensuring accurate information is gathered quickly and that customers receive timely assistance. FNOL agents often work in call centers or virtually and must have strong communication and problem-solving skills.

What does a First Notice of Loss Agent do?

First Notice Of Loss Agents are primarily responsible for taking initial reports of insurance claims from policyholders, gathering essential details about the incident, and ensuring accurate data entry into the claims management system. On a daily basis, they communicate with customers to provide guidance on the next steps and may coordinate with adjusters, underwriters, or repair vendors to expedite claim resolution. The role requires strong collaboration with claims processing teams and customer service departments to ensure a seamless experience for the claimant and to maintain efficient workflow within the organization.

What skills and qualifications are needed to be a First Notice of Loss Agent?

To thrive as a First Notice Of Loss Agent, you need strong customer service abilities, attention to detail, and a basic understanding of insurance procedures, often supported by a high school diploma or equivalent. Familiarity with claims management software, call center systems, and sometimes relevant industry certifications is typical. Excellent communication, active listening, and problem-solving skills help agents empathize with clients and efficiently gather accurate information. These skills are crucial for providing a positive customer experience, ensuring accurate claim intake, and supporting efficient claims processing.

What is the difference between First Notice Of Loss Agent vs Claims Adjuster?

AspectFirst Notice Of Loss AgentClaims Adjuster
CredentialsLicensing, insurance knowledgeLicensing, insurance and claims handling skills
Work EnvironmentCustomer service, initial claim intakeInvestigation, evaluation, settlement of claims
Employer & IndustryInsurance companies, claims departmentsInsurance companies, third-party administrators

While both roles are integral to the insurance claims process, the First Notice Of Loss Agent primarily handles the initial contact with policyholders to report claims, focusing on customer service and information gathering. In contrast, Claims Adjusters evaluate the details of the claim, investigate damages, and determine settlement amounts. Understanding these differences helps in choosing the right career path or job role within the insurance industry.

What cities near Rutherford, NJ are hiring for First Notice Of Loss Agent jobs?

Cities near Rutherford, NJ with the most First Notice Of Loss Agent job openings:

First Notice Of Loss Agent jobs near you

Claims Specialist, Healthcare

New York, NY • On-site

CFC
See more jobs at CFCexternal

$120K - $160K/yr

Full-time

Re-posted 7 days ago

Job description

Claims Specialist, Healthcare
Department: Claims
Employment Type: Permanent - Full Time
Location: US - New York
Reporting To: Margaret Murphy
Compensation: $120,000 - $160,000 / year
Description
We're looking for an experienced claims professional to join CFC's Specialty Claims team, adjusting US healthcare and life sciences claims while helping deliver a high-quality service to policyholders, brokers and capacity providers.
You'll handle claims from first notification through to settlement, build strong stakeholder relationships and work closely with teams across Claims, Underwriting, Finance, IT and Products to support effective claims management and product development.
About the role
  • Work on US healthcare, professional indemnity and life sciences claims from first notification of loss to settlement, including coverage, liability and quantum analysis.
  • Ensure claims are handled in line with CFC best practice, delegated authorities, binding authority SLAs, TCF and conduct risk requirements.
  • Build strong relationships with policyholders, brokers, underwriters, capacity providers and vendors to deliver excellent service.
  • Prioritise claims activity effectively, managing key legal deadlines, demand letters and claims queries.
  • Work with external service providers to ensure quality, value-for-money support within agreed timeframes.
  • Support claims process improvements, management information, administration and issue escalation.
  • Share claims insight with Underwriting and Products to support product development and policy wording improvements.
  • Obtain and maintain relevant US state claims adjuster licences, including any required examinations and Continuing Education hours.

About you
You'll be an experienced claims professional with knowledge of professional liability and/or general liability claims, ideally with an interest in healthcare and life sciences.
Organised, detail-focused and proactive, you'll be confident managing claims deadlines, legal documentation and stakeholder relationships while maintaining excellent customer service.
You'll bring strong communication skills, sound judgement and a collaborative approach, with a willingness to obtain and maintain US state claims adjuster licences where required.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We're never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don't take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

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