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First Merchant Bank Jobs (NOW HIRING)

First Merchant's Bank

Credit Analyst I

Fort Wayne, IN · On-site

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform credit analysis, underwriting and monitoring of the commercial loan portfolio. As part of this role you ...

First Merchant's Bank

Credit Analyst I

Lafayette, IN · On-site

First Merchants Bank is seeking a Credit Analyst I to join our team! This position will perform credit analysis, underwriting and monitoring of the commercial loan portfolio. As part of this role you ...

First Merchant's Bank

Financial Advisor

Muncie, IN · On-site

First Merchants Bank is seeking a Financial Advisor to join our team! This position will facilitate the sales and service of securities, annuities, registered investment advisory products and life ...

First Merchant's Bank

Financial Advisor

Bloomfield, MI · On-site

First Merchants Bank is seeking a Financial Advisor to join our team! This position will facilitate the sales and service of securities, annuities, registered investment advisory products and life ...

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First Merchant Bank information

What are some of the common challenges faced by employees working at First Merchant Bank, and how can they overcome them?

Employees at First Merchant Bank often face challenges such as adapting to evolving financial regulations, meeting high customer service expectations, and managing multiple priorities in a fast-paced environment. Successfully navigating these challenges requires strong attention to detail, proactive communication with team members, and ongoing professional development. The bank typically provides training and mentorship programs to help staff stay current and excel in their roles, fostering a collaborative atmosphere where knowledge sharing is encouraged.

What are the key skills and qualifications needed to thrive as a First Merchant Bank employee?

To thrive as a First Merchant Bank employee, you need a solid understanding of financial principles, customer service, and banking operations, generally supported by a degree in finance, business, or a related field. Familiarity with core banking software, digital transaction platforms, and compliance certifications such as AML/KYC are typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help build trust with clients and ensure accurate financial transactions. These skills and qualities are crucial for maintaining regulatory compliance, delivering excellent customer service, and supporting the bank’s reputation and growth.

What is the difference between First Merchant Bank vs Commercial Banker?

AspectFirst Merchant BankCommercial Banker
CredentialsTypically requires a bachelor's degree in finance, banking, or related field; certifications like CFA or CPA are a plusSame as First Merchant Bank, often requiring similar degrees and certifications
Work EnvironmentBank branches, corporate offices, client meetingsBank branches, client offices, financial institutions
Industry UsageFinancial services, banking sectorFinancial services, banking sector
Job FocusManaging banking products, customer accounts, and financial servicesProviding loans, credit analysis, and financial solutions to businesses

Both First Merchant Bank and Commercial Bankers work within the banking industry, often requiring similar credentials and working environments. While First Merchant Bank may focus more on retail banking services, Commercial Bankers typically specialize in business and commercial lending. Understanding these differences helps job seekers identify the right career path within the banking sector.

What is First Merchant Bank?

First Merchant Bank is a commercial bank that offers a range of financial products and services, including personal and business banking, loans, savings accounts, and investment solutions. It serves individuals, small businesses, and corporate clients, providing both traditional banking services and digital banking options. The bank is known for its commitment to customer service and financial innovation, often playing a significant role in the financial sector of its region. First Merchant Bank may also be involved in community initiatives and economic development projects.
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First Merchant Bank jobs near you
Infographic showing various First Merchant Bank job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Novi, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

89th of 170 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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