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First Merchant Bank Jobs in Arkansas (NOW HIRING)

Arvest Bank

TMPS Operations Specialist 1

Lowell, AR · On-site

$15.80 - $19.70/hr

... first as we continue to fulfill our mission - People helping people find financial solutions for ... Knowledge of treasury management, merchant acquiring, card payments, or business banking.

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First Merchant Bank information

What is First Merchant Bank?

First Merchant Bank is a commercial bank that offers a range of financial products and services, including personal and business banking, loans, savings accounts, and investment solutions. It serves individuals, small businesses, and corporate clients, providing both traditional banking services and digital banking options. The bank is known for its commitment to customer service and financial innovation, often playing a significant role in the financial sector of its region. First Merchant Bank may also be involved in community initiatives and economic development projects.

What are the key skills and qualifications needed to thrive as a First Merchant Bank employee?

To thrive as a First Merchant Bank employee, you need a solid understanding of financial principles, customer service, and banking operations, generally supported by a degree in finance, business, or a related field. Familiarity with core banking software, digital transaction platforms, and compliance certifications such as AML/KYC are typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help build trust with clients and ensure accurate financial transactions. These skills and qualities are crucial for maintaining regulatory compliance, delivering excellent customer service, and supporting the bank’s reputation and growth.

What are some of the common challenges faced by employees working at First Merchant Bank, and how can they overcome them?

Employees at First Merchant Bank often face challenges such as adapting to evolving financial regulations, meeting high customer service expectations, and managing multiple priorities in a fast-paced environment. Successfully navigating these challenges requires strong attention to detail, proactive communication with team members, and ongoing professional development. The bank typically provides training and mentorship programs to help staff stay current and excel in their roles, fostering a collaborative atmosphere where knowledge sharing is encouraged.

What is the difference between First Merchant Bank vs Commercial Banker?

AspectFirst Merchant BankCommercial Banker
CredentialsTypically requires a bachelor's degree in finance, banking, or related field; certifications like CFA or CPA are a plusSame as First Merchant Bank, often requiring similar degrees and certifications
Work EnvironmentBank branches, corporate offices, client meetingsBank branches, client offices, financial institutions
Industry UsageFinancial services, banking sectorFinancial services, banking sector
Job FocusManaging banking products, customer accounts, and financial servicesProviding loans, credit analysis, and financial solutions to businesses

Both First Merchant Bank and Commercial Bankers work within the banking industry, often requiring similar credentials and working environments. While First Merchant Bank may focus more on retail banking services, Commercial Bankers typically specialize in business and commercial lending. Understanding these differences helps job seekers identify the right career path within the banking sector.

What are popular job titles related to First Merchant Bank jobs in Arkansas?

For First Merchant Bank jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching First Merchant Bank jobs in Arkansas look for?

The top searched job categories for First Merchant Bank jobs in Arkansas are:

What cities in Arkansas are hiring for First Merchant Bank jobs?

Cities in Arkansas with the most First Merchant Bank job openings:

First Merchant Bank jobs near you

Merchant Services Support

First Community Bank

Batesville, AR • On-site

Other

Posted 10 days ago

Job description

Merchant Services Support

The Merchant Services Support Specialist is responsible for providing operational, technical, and customer service support for the Bank's Merchant Services program. This position assists merchants with payment processing solutions, point-of-sale equipment, accounting inquiries, PCI compliance, chargeback support, and service issue resolution. The role works closely with Merchant Services Sales, Treasury Management, vendors, and other internal partners to deliver prompt, professional support, strengthen merchant relationships, and help ensure a positive customer experience while maintaining strict confidentiality in all bank matters.

Essential Duties and Responsibilities:

  • Provide responsive service and support to merchants regarding merchant accounts, payment processing, and point-of-sale equipment.
  • Respond to telephone and email inquiries, troubleshoot merchant questions, and follow up in a timely and professional manner.
  • Research and resolve service inquiries related to equipment issues, account questions, processing concerns, and other merchant service needs.
  • Collaborate with Merchant Services Sales, Treasury Management Sales/Support, vendors, and other bank departments to support merchant relationships.
  • Assist merchants with PCI compliance validation and related questions or requirements.
  • Monitor and work "Not Processing" reports to support merchant portfolio retention and identify service opportunities.
  • Assist merchants with the chargeback process, including research, documentation, and resolution support.
  • Assist merchants during the onboarding process.
  • Listen to merchant conversations, identify needs, and communicate potential product or service solutions to Merchant Services Sales.
  • Maintain knowledge of Merchant Services products, platforms, procedures, and vendor support resources.
  • Recognize potential risk factors associated with merchant processing, electronic payments, suspicious activity, and fraud.
  • Research and resolve merchant questions and problems, acting as a liaison between merchants, vendors, and bank divisions when necessary.
  • Provide support for audits, examinations, and internal reviews related to Merchant Services as needed.
  • Promptly and successfully complete all required compliance training as assigned by the Compliance Department.
  • Attend department and company meetings and training sessions, which may occur outside regularly scheduled work hours.
  • Perform other related duties as required or assigned.

Qualifications/Requirements:

  • Six months to one year of demonstrated success in a customer service, banking, payments, or related support role preferred.
  • Strong problem-solving, communication, customer service, and telephone skills.
  • Self-motivated and able to work effectively in a fast-paced environment.
  • Ability to work collaboratively across departments and represent the Bank in a competent, professional manner.
  • Ability to manage multiple priorities with accuracy and attention to detail.
  • Excellent organizational and follow-up skills.
  • Proficient computer skills, including the ability to learn and use banking and merchant services systems.
  • Working knowledge of Microsoft Excel and Word.
  • Ability to sit and/or stand for extended periods.
  • Ability to lift and/or move up to 10 pounds.
  • Reliable transportation required; travel up to 50%, primarily local travel.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. First Community Bank is an EO employer – Veterans /Disabled and other protected classes.

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