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First Line Manager Jobs in Winthrop, MA (NOW HIRING)

Citizens

First Line Risk Manager

Boston, MA

Description As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities ...

Citizens Bank

First Line Risk Manager

Boston, MA · On-site

As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities across ...

Citizens

First Line Risk Manager

Boston, MA

As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities across ...

Citizens

First Line Risk Manager

Boston, MA · On-site

Description As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities ...

Citizens

First Line Risk Sr Manager

Westwood, MA · On-site

$117K - $153K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and ...

Citizens

First Line Risk Sr Manager

Westwood, MA

$117K - $153K/yr

As the First Line Risk Senior Manager , you will represent the first line of defense and identify and mitigate potential risks through the identification, management, and mitigation of the risk and ...

Citizens Bank

First Line Risk Senior Analyst

Boston, MA · On-site

$70K - $80K/yr

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will ... Support exam management through delivery of control monitoring documentation and related analysis.

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All JobsFirst Line JobsFirst Line Manager JobsFirst Line Manager Jobs in Winthrop, MA

First Line Manager information

See Winthrop, MA salary details

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How much do first line manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for first line manager in Winthrop, MA is $28.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $32.21 per hour, depending on experience, location, and employer.

What are First Line Managers?

First Line Managers are supervisors who oversee the day-to-day operations and performance of frontline employees within an organization. They are responsible for directly managing staff, assigning tasks, monitoring workflow, and ensuring that company policies and procedures are followed. These managers act as a bridge between the workforce and higher-level management, providing feedback and relaying information in both directions. Their role is critical in maintaining productivity, resolving workplace issues, and supporting employee development. First Line Managers typically work in fields such as manufacturing, retail, customer service, and logistics.

How much do line managers get paid?

The average salary for a first line manager varies by industry and location but typically ranges from $50,000 to $80,000 annually. Salaries can increase with experience, certifications, and the size of the team managed, and some roles may include bonuses or other incentives.

What are some common challenges First Line Managers face when transitioning from individual contributor roles, and how can they overcome them?

First Line Managers often encounter challenges such as shifting from doing tasks themselves to delegating responsibilities and managing team dynamics. It can be difficult to balance supporting team members with meeting organizational goals, especially while learning to give constructive feedback and handle conflict. To overcome these challenges, new managers should seek mentorship, engage in management training, and actively develop their communication and leadership skills. Building strong relationships within the team and setting clear expectations also help ease the transition and foster a positive work environment.

What are the 7 levels of the job title hierarchy?

In a typical organizational hierarchy for a First Line Manager, the seven levels often include entry-level supervisor, team leader, first line manager, middle manager, senior manager, director, and executive. These levels reflect increasing responsibility, scope, and decision-making authority within a company. The specific titles and levels can vary by organization and industry, and some companies may combine or expand these tiers based on their structure.

What is the role of a first line manager?

A first line manager oversees the daily operations of a team or department, ensuring tasks are completed efficiently and goals are met. They supervise employees, provide training, and communicate between staff and higher management, often requiring strong leadership and organizational skills.

What jobs pay 500,000 a year in the US?

First Line Managers typically do not earn $500,000 annually; such high compensation levels are usually found in executive roles like CEOs, investment bankers, or specialized medical professionals. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or profit-sharing arrangements. For most managerial roles, salaries in this range are uncommon without additional bonuses or equity.

What are the key skills and qualifications needed to thrive as a First Line Manager, and why are they important?

To thrive as a First Line Manager, you need strong leadership, decision-making, and organizational skills, typically supported by relevant experience or a management-related qualification. Familiarity with workforce management software, basic HR systems, and performance monitoring tools is often required. Excellent communication, conflict resolution, and team motivation abilities are crucial soft skills for this role. These competencies enable effective team oversight, foster productivity, and ensure smooth operations within the organization.

What is the difference between First Line Manager vs Supervisor?

AspectFirst Line ManagerSupervisor
CredentialsOften requires leadership experience, sometimes a management certificationTypically requires relevant technical skills, sometimes a certification in the specific field
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a specific team or shift, focuses on daily operations
Employer & Industry UsageCommon in manufacturing, retail, and service industriesWidely used across similar industries, often interchangeable with First Line Manager in smaller organizations

While both roles involve overseeing staff, a First Line Manager generally has broader responsibilities, including strategic planning and higher-level decision-making, whereas a Supervisor focuses more on daily operational tasks and direct team supervision.

What job categories do people searching First Line Manager jobs in Winthrop, MA look for? The top searched job categories for First Line Manager jobs in Winthrop, MA are:
What cities near Winthrop, MA are hiring for First Line Manager jobs? Cities near Winthrop, MA with the most First Line Manager job openings:
First Line Manager jobs near you
Infographic showing various First Line Manager job openings in Winthrop, MA as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $59,623 per year, or $28.7 per hour.

First Line Risk Manager

Citizens Financial Group

Westwood, MA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Description

As a part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!

As the First Line Risk Manager, you will serve as the primary execution lead for risk and control activities across assigned products, processes, and services. You will be responsible for executing control monitoring and testing programs, maintaining risk and control inventories, performing risk assessments, managing issues through remediation, and supporting the overall effectiveness of the first-line control environment.

This role serves as the operational backbone of the risk organization, partnering closely with business stakeholders and Senior Risk Managers to ensure risks are identified, controls are effectively monitored, issues are remediated, and governance requirements are met. The Risk Manager will maintain a deep understanding of business processes and control frameworks while providing actionable insight into control effectiveness and operational risk exposure.

Success in this role requires strong analytical skills, attention to detail, effective stakeholder management, and the ability to translate risk requirements into practical business solutions while maintaining a robust control environment.

This role does not manage direct reports. 

Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. 

Primary responsibilities include

These responsibilities are performed in partnership with Commercial Banking business stakeholders and support functions.

  • 40% - Control Monitoring, Testing & Control Execution
  • Execute risk-based control monitoring and testing activities across assigned products, processes, and services.
  • Develop and maintain control assessment schedules and testing plans aligned to established risk assessment methodologies.
  • Perform testing of key controls and evaluate control design and operating effectiveness.
  • Execute continuous monitoring activities utilizing key risk indicators, key control indicators, data analytics, and automated monitoring techniques.
  • Document testing results, observations, root causes, and recommendations for remediation.
  • Maintain testing inventories and ensure assessment activities are completed within established service level agreements.
  • Support control assessment disposition activities and provide recommendations regarding control design and effectiveness.

20% - Business Risk Partnership & Governance Support

  • Partner with business stakeholders to remain informed of operational changes, emerging risks, and control environment impacts.
  • Provide risk and control guidance to business partners during implementation of process changes and remediation efforts.
  • Support internal audits, compliance reviews, examinations, and control assurance activities through delivery of documentation and evidence.
  • Assist with risk reporting, metrics, and management presentations.

15% - Issue Management & Remediation

  • Author, track, validate, and report on risk and control issues through remediation and closure.
  • Support root cause analysis activities and challenge remediation plans to ensure sustainable corrective actions.
  • Execute monthly governance and risk control updates within GRC platforms.
  • Monitor issue trends and identify emerging control concerns requiring escalation.

5% - Regulatory Compliance & Specialized Risk Activities

  • Maintain understanding of regulatory, statutory, and internal policy requirements.
  • Execute assigned User Entitlement Reviews and other first-line governance activities.
  • Support loss event management, EUDA reviews, and other operational risk program activities as assigned.
  • Escalate material control concerns and emerging risks to senior risk leadership.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • 4-6 years Risk Management Experience 
  • Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services. 
  • Understanding of the regulatory environment and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators. 
  • Ability to constructively work both independently and in collaborative environments involving all levels of management and employees 
  • Ability to use data and metrics to back up assumptions, recommendations and drive actions
  • Experience in business domains such as risk management and banking operations 
  • Effective project management and analytical skills 
  • Strong interpersonal and team building skills 
  • Ability to build and expand trusting relationships and partnerships
  • Education: Bachelor's Degree required

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday-Friday
  • Locations: Johnston, RI; or Westwood, MA

Pay Transparency
The salary range for this position is $84,000- $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is 
based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work 
arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid 
time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit 
https://jobs.citizensbank.com/benefits

#LinkedIn-Citizens1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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