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First Line Manager Jobs in Salem, MA (NOW HIRING)

Citizens

First Line Risk Manager

Boston, MA

Description As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities ...

Citizens Bank

First Line Risk Manager

Boston, MA · On-site

As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities across ...

Citizens

First Line Risk Manager

Boston, MA

As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities across ...

Citizens

First Line Risk Manager

Boston, MA · On-site

Description As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking , you will serve as the primary execution lead for risk and control activities ...

Citizens Bank

First Line Risk Senior Analyst

Boston, MA · On-site

$70K - $80K/yr

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will participate ... Support exam management through delivery of control monitoring documentation and related analysis.

Citizens

First Line Risk Senior Analyst

Boston, MA · Hybrid

$70K - $80K/yr

Description First Line Senior Risk Analyst - BOSTON As the First Line Sr. Risk Analyst, you will ... Support exam management through delivery of control monitoring documentation and related analysis.

ATI

Sales Manager

Woburn, MA · On-site

You will be their first-line manager, but team-building is downstream of you proving the motion yourself. * Voice of the customer. Translate every demo, lost deal, and customer conversation into ...

ATI

Sales Manager

Woburn, MA · On-site

You will be their first-line manager, but team-building is downstream of you proving the motion yourself. * Voice of the customer. Translate every demo, lost deal, and customer conversation into ...

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All JobsFirst Line JobsFirst Line Manager JobsFirst Line Manager Jobs in Salem, MA

First Line Manager information

See Salem, MA salary details

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How much do first line manager jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for first line manager in Salem, MA is $30.39, according to ZipRecruiter salary data. Most workers in this role earn between $20.77 and $34.13 per hour, depending on experience, location, and employer.

What are First Line Managers?

First Line Managers are supervisors who oversee the day-to-day operations and performance of frontline employees within an organization. They are responsible for directly managing staff, assigning tasks, monitoring workflow, and ensuring that company policies and procedures are followed. These managers act as a bridge between the workforce and higher-level management, providing feedback and relaying information in both directions. Their role is critical in maintaining productivity, resolving workplace issues, and supporting employee development. First Line Managers typically work in fields such as manufacturing, retail, customer service, and logistics.

How much do line managers get paid?

The average salary for a first line manager varies by industry and location but typically ranges from $50,000 to $80,000 annually. Salaries can increase with experience, certifications, and the size of the team managed, and some roles may include bonuses or other incentives.

What are some common challenges First Line Managers face when transitioning from individual contributor roles, and how can they overcome them?

First Line Managers often encounter challenges such as shifting from doing tasks themselves to delegating responsibilities and managing team dynamics. It can be difficult to balance supporting team members with meeting organizational goals, especially while learning to give constructive feedback and handle conflict. To overcome these challenges, new managers should seek mentorship, engage in management training, and actively develop their communication and leadership skills. Building strong relationships within the team and setting clear expectations also help ease the transition and foster a positive work environment.

What are the 7 levels of the job title hierarchy?

In a typical organizational hierarchy for a First Line Manager, the seven levels often include entry-level supervisor, team leader, first line manager, middle manager, senior manager, director, and executive. These levels reflect increasing responsibility, scope, and decision-making authority within a company. The specific titles and levels can vary by organization and industry, and some companies may combine or expand these tiers based on their structure.

What is the role of a first line manager?

A first line manager oversees the daily operations of a team or department, ensuring tasks are completed efficiently and goals are met. They supervise employees, provide training, and communicate between staff and higher management, often requiring strong leadership and organizational skills.

What jobs pay 500,000 a year in the US?

First Line Managers typically do not earn $500,000 annually; such high compensation levels are usually found in executive roles like CEOs, investment bankers, or specialized medical professionals. High-paying jobs often require extensive experience, advanced skills, and sometimes ownership or profit-sharing arrangements. For most managerial roles, salaries in this range are uncommon without additional bonuses or equity.

What are the key skills and qualifications needed to thrive as a First Line Manager, and why are they important?

To thrive as a First Line Manager, you need strong leadership, decision-making, and organizational skills, typically supported by relevant experience or a management-related qualification. Familiarity with workforce management software, basic HR systems, and performance monitoring tools is often required. Excellent communication, conflict resolution, and team motivation abilities are crucial soft skills for this role. These competencies enable effective team oversight, foster productivity, and ensure smooth operations within the organization.

What is the difference between First Line Manager vs Supervisor?

AspectFirst Line ManagerSupervisor
CredentialsOften requires leadership experience, sometimes a management certificationTypically requires relevant technical skills, sometimes a certification in the specific field
Work EnvironmentOversees multiple teams or departments, involved in strategic planningManages a specific team or shift, focuses on daily operations
Employer & Industry UsageCommon in manufacturing, retail, and service industriesWidely used across similar industries, often interchangeable with First Line Manager in smaller organizations

While both roles involve overseeing staff, a First Line Manager generally has broader responsibilities, including strategic planning and higher-level decision-making, whereas a Supervisor focuses more on daily operational tasks and direct team supervision.

What job categories do people searching First Line Manager jobs in Salem, MA look for? The top searched job categories for First Line Manager jobs in Salem, MA are:
What cities near Salem, MA are hiring for First Line Manager jobs? Cities near Salem, MA with the most First Line Manager job openings:
First Line Manager jobs near you
Infographic showing various First Line Manager job openings in Salem, MA as of July 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,214 per year, or $30.4 per hour.

First Line Risk Manager

Citizens

Boston, MA

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Description

As a First Line Risk Manager supporting the Treasury and Wholesale Payments division in Commercial Banking, you will serve as the primary execution lead for risk and control activities across assigned products, processes, and services for Treasury & Wholesale Payments products that include but may not be limited to deposits, Liquidity, and Cash Management services. You will be responsible for executing control monitoring and testing programs, maintaining risk and control inventories, performing risk assessments, managing issues through remediation, and supporting the overall effectiveness of the first-line control environment.

This role serves as the operational pillar of the risk organization, partnering closely with business stakeholders and Senior Risk Managers to ensure risks are identified, controls are effectively monitored, issues are remediated, and governance requirements are met. The Risk Manager will maintain a deep understanding of business processes and control frameworks while providing actionable insight into control effectiveness and operational risk exposure.

Success in this role requires strong analytical skills, attention to detail, effective stakeholder management, and the ability to translate risk requirements into practical business solutions while maintaining a robust control environment.

Primary Responsibilities

40% - Control Monitoring, Testing & Control Execution

  • Execute risk-based control monitoring and testing activities across assigned products, processes, and services and evaluate control design, adequacy and effectiveness
  • Develop and maintain control assessment schedules and testing plans aligned to established risk assessment methodologies and ensure assessment activities are completed within established timeframes
  • Execute continuous monitoring activities utilizing key risk indicators, key control indicators, data analytics, and automated monitoring techniques.
  • Evaluate control effectiveness and provide recommendations to strengthen the control environment.
  • Document testing outcomes, root causes, and remediation actions to support risk mitigation and continuous improvement.

20% - Business Risk Partnership & Governance Support

  • Partner with business stakeholders to remain informed of operational changes, emerging risks, and control environment impacts.
  • Provide risk and control guidance to business partners during implementation of process changes and remediation efforts.
  • Support internal audits, compliance reviews, examinations, and control assurance activities through delivery of documentation and evidence.
  • Assist with risk reporting, metrics, and management presentations.

20% - Process, Risk & Control Inventory Management

  • Maintain risk, control, test, and process inventories within governance systems.
  • Identify and document risks and controls within process maps and support ad hoc inventory updates.
  • Execute Risk and Control Self-Assessments (RCSAs) and support ongoing risk identification activities.
  • Ensure alignment between risks, controls, procedures, policies, issues, and supporting documentation.
  • Maintain data integrity and inventory quality across risk management platforms.

15% - Issue Management & Remediation

  • Author, track, validate, and report on risk and control issues through remediation and closure.
  • Support issue impact assessment through qualitative and quantitative analysis, root cause analysis activities, and challenge remediation plans to ensure sustainable corrective actions.
  • Execute monthly governance and risk control updates within GRC platforms.
  • Monitor issue trends and identify emerging control concerns requiring escalation.

5% -Risk Activities

  • Maintain understanding of regulatory, and internal policy requirements.
  • Demonstrates the ability to analyze and interpret policies, procedures, and regulatory requirements, applying sound judgment to assess compliance, identify risks, and provide clear, actionable guidance. Escalate material control concerns and emerging risks to senior risk leadership.
  • Identify opportunities for use of AI for risk program enhancements.

Experience - Minimum Required

  • 4-6 years Risk Management Experience 
  • Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services, with particular focus on Treasury & Wholesale Payment products and services, including but not limited to Deposit, Liquidity and Cash Management Products and Services. 
  • Understanding of the regulatory environment and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators. 
  • Ability to constructively work both independently and in collaborative environments involving all levels of management and employees 
  • Ability to use data and metrics to back up assumptions, recommendations and drive actions 
  • Experience in business domains such as risk management, audit, compliance, Payments / Deposits / Cash Management Products and Services
  • Effective project management and analytical skills 
  • Strong interpersonal and team building skills 
  • Ability to build and expand trusting relationships and partnerships

Core Skills and Competencies 

  • Knowledge of GRC Archer, JIRA, Analytics and Reporting tools (Tableau), AI scripting and prompting (Microsoft Co-Pilot), Microsoft product suite (Word, Excel, PowerPoint)

 

Work Authorization
  • At this time, Citizens is not able to provide employment-based immigration sponsorship for this position. Applicants must be legally authorized to work in the United States without current or future sponsorship requirements.

Education & Certifications

  • Bachelor's degree required (Accounting, Finance, Business Administration preferred)
  • Certifications preferred: CIA, APRP, CFE, AAP

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday-Friday
  • Hybrid presence: 4 days on-site, 1 day remote
  • Locations: Boston, MA; or Johnston, RI

Pay Transparency
The salary range for this position is $90,000- $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work  arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit 
https://jobs.citizensbank.com/benefits

#LinkedIn-Citizens1
 

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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