First Data Merchant Services Jobs in Tennessee (NOW HIRING)

Job Summary

The Clinical Data and Laboratory Coordinator is responsible for ensuring the accuracy and timely reporting of clinical laboratory data, encompassing both the double data entry of study data from sites via Local Laboratory reports and ongoing communication with internal departments regarding sample testing. This role collaborates with Project Management, Data Management, Site Support Services, Laboratory Integration Team and Laboratory Services to ensure prompt, accurate reporting of results and maintenance of study data.

Essential Duties and Responsibilities

• Assists with double data entry of protocol study data, ensuring accuracy and consistency within the LIMS.
• Communicates with Laboratory Services regarding ongoing testing of clinical trial samples.
• Works different queues within the LIMS and associated clinical trials management software (e.g., Criticals/Cancellations, Overdue/Pending list, ARUP eExcepts, MayoLINK).
• Investigates pending laboratory results approaching or exceeding anticipated turnaround time to ensure prompt reporting.
• Collaborates with LIS, LIT, and Laboratory Services resources to resolve issues preventing laboratory results from being imported, reported, and/or released.
• Assists with digital accessing of reports and filing under appropriate study folders.
• Communicates with internal team members about updates, corrections, or urgent requests for results.
• Answers internal and external email requests in a timely manner.
• Performs problem resolution and investigation; opens and closes Jira tickets when requested.
• Stays current on SOPs relevant to job duties.
• Performs other related duties and tasks as necessary or assigned.

Education and Experience

• Two-year college or university program certificate preferred.

Skills and Ability

• Excellent attention to details.
• Strong planning and problem-solving skills.
• Ability to adhere to established timelines, processes and procedures.
• Self-motivating and ability to work well independently as well as using a collaborative team approach.
• Ability to incorporate new ideas to meet workload challenges.
• Ability to adapt to changing environments and requirements.
• Excellent organization and time management skills, communication and multitasking.
• Excellent listening and verbal comprehension skills, including ability to translate operational needs to team members.
• Proficient in Microsoft Office software.

Supervisory Responsibilities:   None

Physical Demands:

On site, Other Desk-Based Roles

While performing the duties of this job, the occupant is regularly required to:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.

• Walk and/or reach with hands and arms.
• Read text of various sizes.
• Communicate with others and hear.
• Lift, pull and/or push up to 25 pounds.

Travel Requirements:   Minimal

One Global Team

At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.