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First Bank Banking Jobs in Ohio (NOW HIRING)

Northwest Bank

Relationship Banker

Columbus, OH · On-site

$17.25 - $22.75/hr

You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to. Essential Functions * Be a trusted ...

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First Bank Banking information

What does a First Bank Banking professional do?

A First Bank Banking professional assists customers with a range of financial services, including opening and managing accounts, processing transactions, and providing information about loans, mortgages, and other banking products. They ensure customers receive high-quality service, help resolve any account issues, and maintain compliance with banking regulations. These professionals may also advise clients on financial solutions to meet their needs and support the bank's sales and growth objectives.

What is the difference between First Bank Banking vs Customer Service Representative?

AspectFirst Bank BankingCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentBank branches, offices, and online platformsBank branches, call centers, retail locations
Employer & Industry UsageFinancial institutions, banking industryRetail banking, financial services
Common Search & ComparisonRoles involving banking operations and customer interactionFrontline customer support in banking

First Bank Banking roles typically involve financial transactions, account management, and banking operations, often requiring specific certifications. Customer Service Representatives focus on assisting customers with inquiries and account issues, working directly with clients in branch or call center settings. While both roles serve banking customers, First Bank Banking positions are more specialized in banking services, whereas Customer Service Representatives emphasize customer support and communication skills.

What are the key skills and qualifications needed to thrive as a First Bank Banking professional?

To thrive as a First Bank Banking professional, you need strong financial acumen, attention to detail, and a background in finance, business administration, or a related field. Familiarity with core banking software, digital transaction systems, and relevant certifications such as CIBN or ACCA is highly valuable. Exceptional customer service, communication, and problem-solving skills help you build client trust and resolve issues efficiently. These capabilities are crucial for delivering reliable financial services, ensuring compliance, and fostering strong client relationships in a competitive banking environment.

What are some common challenges faced by new employees in a First Bank Banking role and how can they be overcome?

New employees at First Bank often encounter challenges such as quickly learning a wide variety of banking products, adapting to strict regulatory compliance requirements, and building rapport with customers. To overcome these challenges, it’s helpful to actively participate in bank-provided training sessions, seek advice from experienced colleagues, and regularly review compliance guidelines. Additionally, developing strong communication skills and being proactive in asking questions can help new hires feel more confident and effective in their roles.

What are popular job titles related to First Bank Banking jobs in Ohio?

For First Bank Banking jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching First Bank Banking jobs in Ohio look for?

The top searched job categories for First Bank Banking jobs in Ohio are:

What cities in Ohio are hiring for First Bank Banking jobs?

Cities in Ohio with the most First Bank Banking job openings:

First Bank Banking jobs near you

Consumer Banker III (Cuyahoga Falls)

First Financial Bank

Cuyahoga Falls, OH • On-site

$17.75 - $21.50/hr

Full-time

Re-posted 7 days ago

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!
If you are interested and qualified for this role, we invite you to apply.
The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Essential Functions/Responsibilities
  • Perform necessary functions necessary to open accounts, perform maintenance.
  • Run a Teller drawer as deemed necessary by management
  • Support client engagement through active calling, client conversations, and follow up.
  • Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
  • Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
  • Ensure client follow up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards
  • Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
  • Model the way for peers and coworkers aligned with First Financials Mission and Values.
  • The CB is responsible for adherence to all compliance and regulatory procedures.
  • Tracks, reports and communicates business results and activities to their FCM
  • Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience.
  • Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
  • Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
  • Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
  • Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
  • Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job
  • 3-4 years of experience in coaching and/or mentoring in a retail environment.
  • 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
  • 3-4 years demonstrated prior success with achievement of performance goals.
  • High school diploma or general education degree (GED) required.
  • 4-5 years related experience and/or training; or equivalent combination of education and experience.

Preferred Knowledge and Skills
  • Associate's or Bachelor's degree and/or equivalent banking work experience preferred.

Level of Complexity and Scope
  • Ability to serve a wide variety of client needs according to bank policy and procedures.
  • Ability to lead teams as needed.
  • Ability to lead outside sales efforts.

Degree of Independence and Decision-Making
  • Works with limited supervision.
  • Follows established guidelines.
  • Applies guidelines with proficiency.
  • Collaborates with senior role or Supervisor.
  • Uses subject-matter expertise to advise others.

Required Supervisory Responsibilities
  • Supports the management needs for the FCM
  • Supports the management needs of market leadership

Physical Requirements
  • Occasionally lifts and carries up to 50 lbs.
  • Frequently lifts and carries up to 10 lbs.
  • Frequently sits, stands, walks and drives

Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Development and Training
  • Transaction Processing & Regulatory Understanding
  • Client Conversation Workshop 1.0
  • Client Conversation Workshop 2.0
  • Consumer Banking Certification: Intro to Networking, COI and Community Development
  • Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
  • Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
  • Consumer Lending Certification: Loan Application and Communication
  • Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
  • Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
  • Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
  • Consumer Lending Certification: Understanding Underwriting & Processing
  • Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
  • Small Business
  • Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA
  • Small Business Client Conversation
  • Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products
  • WorkLife
  • WorkLife Banking Certification: Prospecting new WorkLife Opportunities
  • WorkLife Banking Certification: Facilitating WorkLife Presentations
  • WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
  • Community Development
  • Community Development Certification: Developing COI/relationships with Community Organizations
  • Community Development Certification: Understanding Financial Literacy Programs
  • Community Development Certification: Facilitating Financial Literacy
  • Community Development Certification: Give First

Pay Scale
$19.47/hr - $23.56/hr
Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
Incentive Eligibility
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.

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