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System Administrator - Kiln Creek
Yorktown, Virginia
1st Advantage Federal Credit Union is currently seeking a full-time System Administrator II to support our Technology Department. Scheduled hours will be 40 hours per week between the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday.
The Systems Administrator II is responsible for designing, supporting, and maintaining the organization's virtual and physical IT infrastructure and cloud-based communications environments. This role ensures that the 1A server infrastructure and Genesys cloud UC platforms are configured for resiliency and high availability, performs routine system updates and monitoring, applies firmware updates, and maintains accurate technical documentation. The position also troubleshoots complex issues and supports capacity planning, business continuity efforts and future enhancements for the telephony systems and our virtual/physical infrastructure. This role also includes the management of our Azure tenant, Entra, Intune, Microsoft 365 environment, and certificate management for the organization.
This role works closely with external vendors to configure and troubleshoot our unified communications platforms resources and to maintain a protected environment through proper server, virtualization environment, and software management.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance - no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance - no cost
• Short-term Disability Insurance - no cost
• Employee Assistance Program - no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is between $79,163.97 annualized and $98,954.96. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.

To be considered for this opportunity, please submit your fully completed application and resume through our website.
See below for full job description.
System Administrator Essential Functions & Responsibilities

• Telephony support: Assist and support on-premise and hosted telephony systems including IVR and fax services
• Maintain, optimize, and secure physical servers, virtual servers, and our Azure/M365 environments (VMware, Hyper-V, Windows Server, Linux).
• Deploy, configure, and test regular operating system software upgrades, patches, service packs, and certificates where necessary.
• Execute and monitor routine system backups, verification tests, and disaster recovery procedures.
• Documentation and reporting: Create and maintain complex server / cloud infrastructure diagrams, device configurations, test plans, availability reports, and backup procedures.

Performance Measurement

• Incident response: Promptly respond to and recover from network-related production interruptions.
• Risk awareness: Identify and escalate network and security risks per credit union policy.
• Asset management: Maintain accurate device inventory and assist with license compliance tracking.
• Continuous improvement: Provide clear hardware and software requirements to supervisors for product procurement. Recommend and help deploy modern tools and solutions and replace legacy systems as needed
• Core values and training: Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun; completes required quarterly training and career development activities

Qualifications:
Experience Five years to eight years of similar or related experience.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills Strong communication: Demonstrates clear and effective written and verbal communication. Customer service focus: Maintains a service-oriented approach and delivers a positive experience to internal and external customers. Team collaboration: Works seamlessly with others and contributes to strong overall team performance.
Other Skills Analytical problem solving: Applies analytical thinking to troubleshoot issues and document processes; follows established procedures. Tools and platforms: Familiarity with network monitoring tools and command-line interfaces for common vendors. Basic Linux and Windows troubleshooting skills. Availability: Willingness to participate in on-call rotation and occasional after-hours maintenance.
Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.
Physical Requirements
Talking - Effect verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.
Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.
Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery.
Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
Visual Abilities - Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors.
Physical Strength - Lifting and carry equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50 lbs. of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor.
Ability to Operate a Motor Vehicle: Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy.
Reaching and Stretching - Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside.
Bending: Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder.
Work Environment Standard office and data center work with occasional physical tasks such as cabling and rack work; ability to travel as required.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE/M/F/Disability/Vet
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.