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LOCATION & SCHEDULE: Support Office - Vancouver, Full time

COMPENSATION: $134,200.00 - $209,687.50

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. This role requires associates to work out of a MVH North America hub location – Vancouver, WA | Santa Monica, CA | Tampa, FL

The Sr. Product Manager – Support Functions is responsible for the end-to-end product lifecycle, strategic vision, and continuous delivery of the digital platforms that power MVH. Acting as the primary bridge between MVH Global functions including, but not limited to: Legal, Corporate Affairs, Medical Affairs, Real Estate, Sustainability and DT delivery teams, you will champion a product-led approach to transform traditional business processes into agile, automated, and intelligent systems. In certain products, you will also represent DT for DT such as MVH Legal Entity. You will also be the bridge and entry point for Petcare and Mars Global Services related needs such as the Mars Associate Survey, or other Mars Inc initiatives.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Tech Strategy & Roadmap Planning: Establish a multi-year technology vision and product roadmap for Legal, Corporate Affairs, and other global functions, aligning initiatives with the company’s enterprise digital transformation objectives.
• Lead "build-vs-buy" evaluations to identify when custom-developed digital applications offer a strategic advantage over commercial off-the-shelf software.
• Champion the adoption of modern, agile operations, converting manual processes into clean digital workflows and optimizing current digital workflows to meet the needs of the business for the future.
• Portfolio, Backlog & Backlog Governance: Manage, groom, and prioritize the agile product backlog, translating complex business needs into precise user stories, technical requirements, and acceptance criteria.
• Partner closely with Technical Product Managers (TPMs) and engineering squads within the Centers of Delivery (CoD) to coordinate sprint execution, release cycles, and system testing.
• Drive rigorous User Acceptance Testing (UAT) and validate data flows, system integrations, and reporting routines.
• Maintain, groom, and prioritize a high-impact product backlog, working closely with generalist TPMs and developers to ensure timely, high-quality, and cost-effective releases.
• People Leadership Responsibilities: Lead, mentor, and develop two Technical Product Managers, providing coaching and performance feedback and evaluation.
• Oversee technical product workflows and resource allocation for the team to ensure architectural alignment, high-quality execution, and on-time roadmap delivery.
• Foster a collaborative culture by setting clear ownership boundaries, empowering autonomous decision-making, and aligning individual growth with broader business objectives.
• Advanced AI-Assisted Workflows: Identify and lead pilot initiatives for AI/ML and Generative AI applications within business workflows, based on the functional needs and drive toward optimization.
• Ensure AI solutions are relevant, highly explainable, auditable, and trusted by business stakeholders.
• Other job duties as assigned.

• Bachelor’s degree in Business Administration, Information Technology, Law, or a related field.
• 8+ years of experience in product management or digital systems analysis, with a clear focus on Enterprise Legal Management (ELM), Contract Lifecycle Management (CLM), compliance tech, or workflow-heavy operations.
• Proven experience managing teams, with a track record of directly supervising, mentoring, or leading other Technical Product Managers or business systems analysis roles.
• Strong technical leadership background, including experience driving cross-functional collaboration between product teams, engineering squads, and system architects.
• Domain Knowledge: Understanding of legal processes (contract negotiation, corporate governance, compliance management, IP management).
• Familiarity with modern SaaS solutions in the legal tech domain.

Salary Range: $134,200- $209,687.50 Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Ability to work at a computer for long periods of time. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. The noise level in the work environment is normally moderate. Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Mars Veterinary Health (MVH) strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well-being of our associates.