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Fintech Support Engineer Jobs (NOW HIRING)

Kalepa

Technical Support Engineer

OR · On-site +1

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of ... Insurtech or Fintech product experience. What you'll get * Competitive salary (based on experience ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? A DAY IN THE LIFE: The Production Support Engineering team plays a key role ...

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Position Overview Scratch is seeking a technically sharp and self-directed Support Engineer to own ... Experience in fintech, payments, or startup environments preferred. * Must be located on the East ...

Fintech

Principal Security Engineer

Tampa, FL

Mentor and support engineers in security concerns, fostering a culture of continuous learning and ... Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not ...

Glide

Technical Support Engineer

New York, NY · On-site

$120K - $140K/yr

Experience at a fintech, or anywhere regulated, where a bug has consequences beyond a bad user ... support engineers watching. * Founders round, 60 minutes. A video call with our CTO, CEO and CPO ...

New

Fintech

Principal Security Engineer

Tampa, FL · On-site

Mentor and support engineers in security concerns, fostering a culture of continuous learning and ... Fintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not ...

Versana LLC.

Client Support Engineer

Manhattan, NY · On-site

$70K - $110K/yr

The Client Support Engineer will play an important role in our client engagement process as the ... Knowledge of financial products or experience in a fintech company. * Knowledge of relational ...

FIS

Support Engineer - Enterprise Platforms

Atlanta, GA · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or ...

FIS

Support Engineer - Enterprise Platforms

New York, NY · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or ...

FIS

Support Engineer - Enterprise Platforms

Milwaukee, WI · Hybrid

$144K - $246K/yr

The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues ... PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or ...

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Fintech Support Engineer information

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How much do fintech support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fintech support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a fintech support engineer?

A Fintech Support Engineer is a technical professional who provides support and troubleshooting for financial technology systems and applications. They assist users—such as banks, financial institutions, or fintech startups—by resolving technical issues, maintaining software, and ensuring the smooth operation of financial platforms. Their responsibilities often include responding to customer inquiries, diagnosing system problems, collaborating with development teams, and implementing solutions to enhance system performance. Fintech Support Engineers play a crucial role in maintaining the reliability and security of financial services technology. They often need a blend of technical expertise, industry knowledge, and strong communication skills.

How does a fintech support engineer typically collaborate with product and development teams to resolve complex issues?

As a Fintech Support Engineer, you’ll frequently work alongside product managers, software developers, and QA teams to diagnose and resolve technical issues. This collaboration often involves translating user-reported problems into actionable technical details, participating in troubleshooting sessions, and providing feedback on recurring issues to inform product improvements. You’ll also contribute to knowledge bases and may be involved in post-incident reviews to prevent future problems. This cross-functional teamwork is essential for ensuring a seamless customer experience and continuous product enhancement.

What are the key skills and qualifications needed to thrive as a fintech support engineer, and why are they important?

To thrive as a Fintech Support Engineer, you need a solid background in computer science or finance, strong problem-solving abilities, and familiarity with financial systems. Experience with technical tools like SQL, APIs, ticketing systems, and knowledge of compliance standards or certifications such as ITIL or CompTIA are commonly required. Excellent communication, analytical thinking, and customer-oriented mindset are standout soft skills in this role. These skills ensure efficient troubleshooting, regulatory compliance, and high-quality support for complex financial technology platforms.

What is the difference between Fintech Support Engineer vs Software Support Specialist?

AspectFintech Support EngineerSoftware Support Specialist
Required CredentialsTypically a degree in Computer Science or related field, certifications in networking or securityOften a degree in IT, computer science, or related; certifications vary
Work EnvironmentFinancial technology companies, banks, fintech startupsSoftware companies, tech support centers, client sites
Employer & Industry UsageFinancial services, fintech industry, bankingSoftware vendors, IT service providers
Common Search & Comparison IntentUnderstanding roles in fintech support teams, technical troubleshooting in financeGeneral software troubleshooting, customer support roles

The Fintech Support Engineer focuses on technical support within financial technology environments, often requiring knowledge of finance-specific systems and security. In contrast, a Software Support Specialist provides broader software troubleshooting across various industries. Both roles require technical skills and customer service, but the Fintech Support Engineer specializes in finance-related software and security protocols.

What are popular job titles related to Fintech Support Engineer jobs?

For Fintech Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

OR • On-site, Remote

Kalepa
Insurance Services • 11 - 50 employees
Learn more about Kalepaexternal

$85K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About the role: 

Salary range: $85K - $135K USD*

Location: USA (Remote)

Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing technical role to be a critical member of our Support organization. This role is designed to own the technical investigation and resolution of issues across Kalepa's AI platform for insurance.

You'll be the connective tissue between our customers and our development teams, triaging and investigating complex technical issues, driving resolutions, and building the systems and processes that make our support function world-class. You'll work directly with large-scale enterprise clients who rely on Kalepa's platform to make critical decisions, so your ability to earn trust, communicate clearly under pressure, and go deep on technical problems is critical.

What you'll do: 

Technical Investigation & Resolution

  • Investigate reported issues end to end within Kalepa's AI underwriting platform. Coordinate technical resolution end-to-end.
  • Distinguish working-as-expected behavior from genuine bugs, configuration issues, user education gaps, and feature requests.
  • Manage your own queue and hit response and resolution targets consistently.

Client Communication

  • Draft responses to Kalepa's clients that are clear, accurate, and resolve the issue without unnecessary back and forth.
  • Maintain professional, consistent communication across all client touchpoints.

Engineering & Cross-Functional Coordination

  • File Jira tickets with full diagnostic context when issues are confirmed bugs, so Engineering has what they need to resolve quickly.
  • Identify patterns across tickets and surface them to Client Success and Product as themes worth addressing structurally.

Product & Subject Matter Expertise

  • Become an expert user of Kalepa, with deep familiarity across workflows, edge cases, and product behavior. Build and maintain per-client implementation knowledge. 
About you:
  • Experience at a high-growth tech startup.
  • You have 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company.
  • You communicate clearly in writing. You can explain technical issues to non-technical audiences and write responses that hold up under scrutiny from sophisticated users.
  • You are comfortable operating in ambiguity. Many of the issues you will own do not have a documented answer, and the right resolution requires synthesizing product behavior, client context, and operational judgment.
  • You are operationally disciplined. You manage your own queue, hit response targets consistently, and do not let things age.
  • You are metrics-driven, with a strong ability to combine quantitative and qualitative insights.
  • You value open, direct, and respectful communication.
  • You enjoy being part of a collaborative, thoughtful, and purpose-driven environment.
  • Experience supporting complex data-heavy SaaS products
As a plus:
  • Insurtech or Fintech product experience.
What you'll get
  • Competitive salary (based on experience level).
  • Significant equity options package.
  • 401(k) plan with employer match (regardless of employee contribution)
  • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
  • Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
  • 20 days of PTO a year
  • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
  • Healthy living/gym stipend. Mobile phone bill stipend.
  • Continuing education credits.

*The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range. 

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