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How much do financial services customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for financial services customer service in the United States is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.00 per hour, depending on experience, location, and employer.

What is the highest paying job in financial services?

In financial services, chief executive officers (CEOs), chief financial officers (CFOs), and investment banking managing directors typically earn the highest salaries, often exceeding several million dollars annually. These roles require extensive experience, advanced degrees, and strong leadership skills, and they often involve overseeing large teams and strategic decision-making.

What are the key skills and qualifications needed to thrive as a Financial Services Customer Service representative, and why are they important?

To thrive as a Financial Services Customer Service representative, you need a solid understanding of financial products, regulations, and customer support best practices, often backed by a high school diploma or relevant certifications. Familiarity with CRM systems, financial software, and secure transaction platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help in building trust and effectively resolving client concerns. These skills and qualities are vital for ensuring accurate, secure, and satisfying client experiences in a highly regulated and customer-focused industry.

What is the difference between Financial Services Customer Service vs Financial Advisor?

AspectFinancial Services Customer ServiceFinancial Advisor
CredentialsTypically no formal certifications required; may have customer service or financial certificationsRequires licenses such as Series 7, Series 63, or CFP certification
Work EnvironmentCall centers, bank branches, online support platformsIndividual or group meetings, offices, client consultations
Employer & Industry UsageBanking, insurance, investment firmsFinancial planning firms, banks, wealth management companies
Search & Comparison IntentCustomer support roles in financeFinancial planning and investment advice roles

Financial Services Customer Service focuses on assisting clients with banking, insurance, or investment products, often requiring customer service skills. In contrast, a Financial Advisor provides personalized financial planning and investment advice, often requiring professional certifications. While both roles serve clients in the financial industry, their responsibilities, credentials, and work environments differ significantly.

Is bank customer service a stressful job?

Bank customer service roles can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. Employees often need strong communication skills and patience to resolve issues efficiently in a fast-paced environment.

What is the role of a financial customer service representative?

A financial services customer service representative assists clients with banking, investment, or insurance inquiries, providing information, resolving issues, and processing transactions. They often use customer management software and require good communication skills to ensure client satisfaction and compliance with industry regulations.

What are the most common challenges faced by Financial Services Customer Service representatives, and how can they prepare for them?

Financial Services Customer Service representatives often encounter complex client inquiries about accounts, transactions, and financial products. A key challenge is staying updated on regulatory requirements and internal policies to provide accurate information while ensuring compliance. Representatives can prepare by participating in regular training sessions, familiarizing themselves with frequently asked questions, and developing strong problem-solving and communication skills. Proactively seeking feedback and collaborating with colleagues also helps in handling challenging situations more effectively.

What is the highest paid customer service job?

In the financial services industry, senior roles such as Financial Services Director or Customer Service Manager can earn the highest salaries, often exceeding six figures with experience and certifications. These positions typically require advanced knowledge of financial products, leadership skills, and sometimes specialized certifications like CFP or CFA.

What are Financial Services Customer Service representatives?

Financial Services Customer Service representatives are professionals who assist customers with inquiries, issues, and transactions related to banking, investments, insurance, or other financial products. They handle questions about accounts, process transactions, resolve problems, and provide information on financial products and services. These representatives may work in person, over the phone, or via online platforms, ensuring customers have a positive experience while maintaining compliance with financial regulations. Their role is essential in building trust and loyalty between clients and financial institutions.
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What states have the most Financial Services Customer Service jobs? States with the most job openings for Financial Services Customer Service jobs include:
What job categories do people searching Financial Services Customer Service jobs look for? The top searched job categories for Financial Services Customer Service jobs are:
Financial Services Customer Service jobs near you
Financial Services Representative

Financial Services Representative

World Acceptance Corporation

Waycross, GA • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15 - $17
What you'll do:
  • Guide customers toward upward credit mobility through good financial choices.
  • Provide top-tier customer service, assisting customers with questions, concerns, and products.
  • Process and prepare loan applications.
  • Take and process payments.
  • Prepare loan documents and execute loan closing on current renewal loans.
  • Balance assigned cash drawer daily.
  • Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
  • Maintain strong customer relationships and build community within your branch.
  • Other duties include but are not limited to:
    • Call approved and unmade applications to close loans daily.
    • Help build tax clientele and provide tax services.
    • Send complete and accurate credit denial letters within 30 days from the date of application.
    • Pay branch expenses as instructed by Branch Manager.

Experience (and Requirements) that will WOW us!
  • Must be able to demonstrate self-confidence and organizational skills.
  • A history of choosing kindness, showing compassion, and helping others.
  • The willingness to seek quality-driven solutions and embrace new ideas.
  • Absolute team player - pitching in when needed and accepting help, too.
  • To perform this job successfully, an employee must have basic computer skills.
  • A valid driver's license & access to a dependable vehicle.
  • Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.

Why World?
  • We hire from within: we want to see you grow and climb in this company.
    • Each year, we promote 80% of Financial Services Reps to management.
    • 75% of World's Operations Executives moved up from a similar role.
  • We pay you to give back: employees get paid volunteer hours each year.
  • Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
  • Paid holidays, vacation time, and a 401(k) plan (including company match).
  • Be part of a team with clear values, strong community, and a sense of belonging.
  • We'll get you home for dinner: your life outside of work is priority #1
  • You'll make a positive impact on the lives of the customers you serve.

Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care.
Physical Demands and Working Conditions:
• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.
Disclaimers:
Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

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