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Financial Counselor Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 8:00a - 6:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke University

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 8:00a - 6:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke Health

Financial Care Counselor - DRH ED

Durham, NC · On-site

$18.25 - $24/hr

Duke Regional Hospital ED Financial Care Counselor Work hours: Monday - Thursday 8:00a - 6:30p *** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments)

Duke Health

Financial Care Counselor - DRAH ED

Raleigh, NC · On-site

$18.50 - $24/hr

Make referral for financial counseling. Determine necessity of third party sponsorship and process patients in accordance with policy and procedure. Examine insurance policies and other third party ...

Duke University

Financial Care Counselor - DRAH ED

Raleigh, NC · On-site

$18.50 - $24/hr

Make referral for financial counseling. Determine necessity of third party sponsorship and process patients in accordance with policy and procedure. Examine insurance policies and other third party ...

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Financial Counselor information

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How much do financial counselor jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for financial counselor in Raleigh, NC is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $23.12 per hour, depending on experience, location, and employer.

What are Financial Counselors?

Financial Counselors are professionals who help individuals and families manage their finances, especially in areas such as budgeting, debt repayment, and understanding medical or other large bills. They often work in healthcare settings, providing guidance on insurance benefits, payment plans, and financial assistance programs. Their goal is to help clients make informed decisions to improve their financial health and reduce financial stress.

What is the difference between Financial Counselor vs Financial Advisor?

AspectFinancial CounselorFinancial Advisor
CredentialsGenerally requires certifications like Certified Financial Counselor (CFC) or similarOften holds certifications like CFP, CFA, or ChFC
Work EnvironmentNon-profit organizations, credit counseling agencies, healthcare settingsPrivate firms, banks, investment companies, independent practice
Employer & IndustryFinancial counseling services, credit unions, healthcare providersFinancial planning, investment management, wealth advisory

Financial Counselors primarily focus on helping clients manage debt, improve credit, and provide financial education, often working in non-profit or healthcare settings. Financial Advisors typically offer investment advice, financial planning, and wealth management services, working in private firms or banks. While both roles require financial knowledge, their work environments and client focus differ significantly.

What are the key skills and qualifications needed to thrive as a Financial Counselor, and why are they important?

To thrive as a Financial Counselor, you need a solid understanding of financial principles, budgeting, and debt management, often supported by a degree in finance or a related field. Familiarity with financial planning software, credit reporting systems, and relevant certifications such as AFC (Accredited Financial Counselor) is highly beneficial. Strong interpersonal skills, active listening, and the ability to communicate complex financial information clearly are crucial soft skills in this role. These competencies enable Financial Counselors to effectively guide clients toward financial stability and informed decision-making.

What are some common challenges Financial Counselors face when working with clients?

Financial Counselors often encounter clients who are anxious about their financial situation or reluctant to share personal details. Building trust and communicating complex financial concepts in an accessible way are key challenges. Additionally, counselors must stay updated on changing financial regulations and resources to provide the best guidance. Strong interpersonal skills and empathy help overcome these obstacles and ensure clients feel supported throughout the counseling process.

What Is a Financial Counselor?

Financial counselors are most commonly found in health care organizations. In this role, you meet with patients and their families to discuss their out-of-pocket costs for their recommended treatments and determine payment plans and other financial accommodations to pay for those treatments. Your primary goal is to enable patients to receive the treatment they need while paying off the fees within a reasonable timeframe. You may also follow up with the patients if they need to adjust the terms of their payment plan. Other types of financial counselors are found at post-secondary institutions, financial planning firms, and in human resources departments.

More about Financial Counselor jobs
What are the most commonly searched types of Financial Counselor jobs in Raleigh, NC? The most popular types of Financial Counselor jobs in Raleigh, NC are:
What are popular job titles related to Financial Counselor jobs in Raleigh, NC? For Financial Counselor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Financial Counselor jobs in Raleigh, NC look for? The top searched job categories for Financial Counselor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Financial Counselor jobs? Cities near Raleigh, NC with the most Financial Counselor job openings:
Financial Counselor jobs near you
Financial Care Counselor - Cancer Center Financial Care

Financial Care Counselor - Cancer Center Financial Care

Duke Health

Durham, NC • On-site

$18.25 - $24/hr

Full-time

Posted 5 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

329th of 870 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke Cancer Center Financial Care
Financial Care Counselor
Work hours:Monday - Friday 9:30a - 6:00p
*** DUHS Commitment Bonus Program $5000.00 (paid in 2 installments over 12 months - 6 month increments) ***
* Only new hires who have not worked for Duke University in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Financial Care Counselor who will embrace our mission of Advancing Health Together.
Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions.
Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services. Arrange payment options with the patients and screens patients for government funding sources.
Work Performed
  • Analyze insurance coverage and benefits for service to ensure timely.
  • Obtain authorizations based payment on insurance plan contracts and guidelines.
  • Document billing system.
  • Explain bills provides assistance to visitors and patients.
  • Explain policies and departmental coverage as requested.
  • Calculate and according to PRMO credit and collection policies.
  • Implement appropriate collect cash payments appropriately for all patients.
  • Reconcile daily necessity of third party sponsorship and process patients in accordance reimbursement.
  • Obtain all Prior Authorization Certification and/or authorizations as appropriate.
  • Facilitate payment sources for uninsured patients.
  • Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
  • Admit, register and pre-register patients with accurate patient demographic and financial data.
  • Resolve insurance claim rejections/denials and remedy expediently.
  • Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
  • Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
  • Compile departmental statistics for budgetary and reporting purposes.
  • Collection actions and assist financially responsible persons in arranging payment.
  • Make referral for financial counseling.
  • Determine with policy and procedure.
  • Examine insurance policies and other third party sponsorship materials for sources of payment.
  • Inform attending physician of patient financial hardship.
  • Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.
  • Update the billing system to reflect the insurance status of the patient.
  • Refer patients to the Manufacturer Drug program as needed for medications.
  • Greet and procedures, and resolves problems.
  • Gathers necessary documentation to support proper handling of inquiries and complaints.
  • Assist with according to policy and procedure.
  • Enter and update referrals as required.
  • Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage

Knowledge, Skills and Abilities
  • Excellent communication skills, oral and written.
  • Ability to analyze relationships with patients, physicians, co-workers and supervisors. data, perform multiple tasks and work independently.
  • Must be able to develop and maintain professional, service-oriented working,
  • Must be able to understand and comply with policies and procedures.

Level Characteristics
  • Position responsible for high production generated accurately in accordance with established business processes or regulation.
  • Requires working knowledge of compliance principles. Job allows the opportunity to work independently.

MINIMUM QUALIFICATIONS
Education
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
Experience
Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.
Degrees, Licensures, Certifications
None required
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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