Job Title – Technician
Functional Area – Operations
Job Description
SUMMARY:
The basic function of the Technician position is to provide mobile fryer management services to existing and future commercial kitchen customers on an established route. The primary responsibility of the technician is to safely and efficiently operate the van, mobile filtration Unit (MFU) and related equipment.
This position reports to the Franchise Owner and the Lead Tech, if applicable.
ESSENTIAL FUNCTIONS:
- Actively participate in, and successfully complete the entire training process and demonstrate required proficiencies.
- Must understand and demonstrate competence in time management, account monitoring, and repair and maintenance of the MFU and related equipment.
- Maintain up-to-date knowledge of all technical elements of the Filta MFU.
- Keep van clean, stocked and well organized, request re-orders, as appropriate
- Assure compliance with Filta franchise standards/policies.
- Utilizes provided safety equipment and exercise good safety practices at all times.
- Follow the provided schedule each week and be timely for appointments.
- Conduct customer demonstrations of the Filta service
- Efficiently and consistently perform all aspects of the FiltaFry, Filta Clean, FiltaBio and FiltaCool services for customers according to the proper procedures.
- Maintain service records for each customer.
- Report any changes in management, staff, fryer oil or frying habits to your supervisor
- Clean up spills immediately and keep a clean work area. Notify supervisor in the event of a spill.
- Update Kitchen staff and management of services provided.
- Advise Kitchen staff and management as well as supervisor of any potential safety issues.
- Provide friendly, high-quality customer service.
- Ensure client site is clean and free from debris after each service.
- Perform required daily and weekly maintenance.
- Correctly complete and submit timecards, operator weekly reports, service receipts, condition reports and other records as directed with care and integrity.
- Other duties as assigned.
POLICIES
- Safe Driver - Technicians are required to obey all speed limits and advise the franchise owner in the event of scheduling conflicts that would cause an unsafe driving condition.
- Call Return - Generally returns assigned Supervisor phone calls immediately, but in no event longer than 1 hour.
- Uniform – Technicians must wear either the polo style tech shirt or t-shirt, navy blue pants, and non-slip/oil resistant shoes.
- PPE – Wears personal protective equipment whenever handling oil – this is to include safety glasses, hat, apron, heat/oil resistant gloves, and kevlar arm protectors.
- Injury – In the event that the technician or a member of the customers staff is injured as a result of our service – seek medical attention and the supervisor should be notified immediately.
- Non-Compete – Technicians must sign a non-compete/non-disclosure agreement if asked to do so by supervisor.
REPORTING
- Meet with supervisor as requested.
- Report any issues with Van or equipment immediately to your supervisor.
- All Accidents and Spills must be reported to Franchise Owner immediately
EDUCATION and/or EXPERIENCE:
High School Diploma or G.E.D. preferred. 2+ years of service-related experience required.
A valid Driver’s license and good driving history
The ability to pass a background check
OTHER SKILLS AND ABILITIES:
- Ability to learn and to stay up to date on the latest service procedures
- Ability to establish credibility and communicate effectively verbally
- The ability to work independently with little supervision
- Must speak fluent English
- Must be able to lift push & pull up to 75 pounds
OTHER CRITIERIA:
Ability to work a flexible schedule including evenings and weekends are required.
Must have good communication skills and be able to relay information back to the main office from the field.
Must have patience and the ability to listen and respond to the concerns of customers in a calm and professional manner.
Must be safety conscious, organized and focused on cleanliness.