Telephone Receptionist – Job Description
Location: Los Angeles, CA
Type: Temporary Position
Benefits: Health benefits included
Position Summary
The Telephone Receptionist serves as the primary point of contact for incoming calls to the facility. This role ensures efficient communication between patients, physicians, insurance companies, and internal staff. The Receptionist schedules appointments, manages phone inquiries, assists with administrative tasks, and supports front-desk operations as needed.
This is a non-clinical role — no medical advice is provided.
Key Responsibilities
Communication & Customer Service
- Professionally answer and route all incoming calls.
- Forward calls to voicemail when necessary.
- Return patient/office messages received by the call center.
- Communicate clearly and courteously with patients, visitors, and healthcare staff.
- Ensure representatives (pharma/equipment) do not disrupt patient flow or confidentiality.
Appointment & Documentation Support
- Schedule, cancel, and reschedule patient appointments (including outside services).
- Prepare letters and fill out standardized forms for clinical staff.
- Transfer incoming faxes to patient charts or print as needed.
- Assist with insurance pre-certifications for procedures/surgeries.
- Support admitting and check-out receptionists when required.
Compliance, Safety & Performance
- Follow all facility policies, procedures, and ethical standards.
- Support the organization’s compliance, safety, and performance-improvement programs.
- Report safety concerns, emergencies, and policy violations promptly.
- Maintain accuracy, organization, and confidentiality at all times.
Requirements
Required
- High school diploma or GED
- Strong typing and computer skills
- Excellent communication skills
- Training or coursework in office/business administration
- Bilingual in English/Spanish or English/Armenian
- Strong ethical, professional, and customer-service skills
Preferred
- Prior medical receptionist experience