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Field Support Manager Jobs in Chicago, IL (NOW HIRING)

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Field Support Manager information

See Chicago, IL salary details

$31K

$72K

$125.4K

How much do field support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for field support manager in Chicago, IL is $71,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $85,900.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

How much do field support managers make in the US?

Field Support Managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and industry. They often oversee technical support teams, requiring strong communication and problem-solving skills, with some roles offering additional performance-based bonuses.

What does a field support manager do?

A field support manager oversees technical support teams that provide on-site assistance to clients or employees. They coordinate service delivery, troubleshoot issues, and ensure customer satisfaction, often using tools like ticketing systems and requiring strong communication and problem-solving skills. The role typically involves travel and working outside of standard office hours.

What cities near Chicago, IL are hiring for Field Support Manager jobs?

Cities near Chicago, IL with the most Field Support Manager job openings:

Infographic showing various Field Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,591 per year, or $33.9 per hour.

IT Support Manager

Prince Industries LLC

Carol Stream, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary
The IT Support Manager is responsible for overseeing the day-to-day operation, support, maintenance, and continuous improvement of the organization's IT infrastructure. This role combines leadership, vendor management, and hands-on technical expertise across desktop, server, network, and cloud environments. The IT Support Manager serves as the primary liaison for the organization's Managed Service Provider (MSP), ensuring service quality, accountability, and alignment with business objectives while also providing direct technical support and developing tools, automation, and processes that enhance operational efficiency.
Key Responsibilities
IT Operations & Support
  • Provide hands-on support and troubleshooting for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Administer and support Windows and/or Linux server environments, including installation, maintenance, monitoring, patching, and performance optimization.
  • Manage and troubleshoot network infrastructure including switches, routers, firewalls, wireless networks, VPNs, and internet connectivity.
  • Lead resolution of complex technical incidents and serve as the escalation point for critical issues.
  • Ensure high availability, reliability, and security of IT systems and services.
  • Maintain documentation for infrastructure, procedures, configurations, and support processes.

Managed Service Provider (MSP) Management
  • Act as the primary point of contact for third-party MSP partners.
  • Monitor MSP performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate support activities between internal stakeholders and external service providers.
  • Review service reports, identify areas for improvement, and drive corrective actions.
  • Ensure MSP resources align with organizational priorities, security standards, and compliance requirements.

Infrastructure Management
  • Oversee the administration of Active Directory, Microsoft 365, cloud services, email systems, and identity management platforms.
  • Manage backup, disaster recovery, business continuity, and cybersecurity initiatives.
  • Plan infrastructure upgrades, migrations, and technology refresh projects.
  • Monitor system performance, capacity, and resource utilization to proactively address issues.

Automation & Tool Development
  • Design, develop, and maintain tools, scripts, and automation solutions to improve IT operations and user experience.
  • Automate routine administrative tasks, monitoring, reporting, software deployment, and system maintenance processes.
  • Develop dashboards and reporting solutions to provide visibility into system health, support metrics, and operational performance.
  • Evaluate emerging technologies and recommend solutions that enhance efficiency, security, and scalability.
  • Support integration efforts between business applications and infrastructure platforms.

Leadership & Continuous Improvement
  • Establish and maintain IT support processes based on industry best practices.
  • Develop service improvement initiatives focused on reducing downtime and increasing customer satisfaction.
  • Collaborate with business stakeholders to understand operational needs and technology requirements.
  • Manage IT assets, licensing, inventory, and lifecycle planning.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 5+ years of progressive IT support and infrastructure experience.
  • 2+ years of experience managing vendors, MSPs, or outsourced IT service providers.
  • Strong hands-on experience supporting:
    • Windows desktop environments
    • Windows Server and/or Linux servers
    • Active Directory and Microsoft 365
    • Network infrastructure including switches, routers, firewalls, and wireless technologies
  • Experience with PowerShell, Python, or other scripting/automation tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, documentation, and customer service skills.

Preferred Qualifications
  • Experience with Azure, AWS, or hybrid cloud environments.
  • ITIL, Microsoft, Cisco, or CompTIA certifications.
  • Experience with RMM, ticketing, monitoring, and endpoint management platforms.
  • Familiarity with cybersecurity frameworks and compliance requirements.
  • Experience developing custom support tools, automation workflows, or internal applications.

Key Competencies
  • Technical Leadership
  • Vendor & MSP Management
  • Infrastructure Administration
  • Network Troubleshooting
  • Automation & Process Improvement
  • Project Management
  • Customer Service Excellence
  • Strategic Planning
  • Problem Solving & Decision Making

Success Metrics
  • Achievement of IT service availability targets.
  • MSP performance meeting or exceeding SLA requirements.
  • Reduction in support ticket resolution times.
  • Increased automation of recurring IT tasks.
  • Improved end-user satisfaction scores.
  • Successful delivery of infrastructure and technology improvement projects.

Benefits
  • Paid vacation and holidays
  • Medical, Dental, & Vision Plans
  • Short and Long Term Disability Plans
  • 401(k) Retirement Plan with strong employer match
  • Company paid life insurance & AD&D
  • Partial tuition reimbursement for job relation classes
  • PPE reimbursement
  • Your specific benefits package will depend on your position, location, and years of service with Prince.

Due to ITAR regulations, only U.S. persons-defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals-are eligible for this position.
*We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster ( )
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