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Field Support Manager Jobs in Chicago, IL (NOW HIRING)

Scigon Solutions

Field Support Manager

Oak Brook, IL · On-site

$86K - $115K/yr

Field Support Manager Salary: $86,250-$115,000 Position Summary The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support ...

New

Kastle Systems

Field Support Technician

Chicago, IL

$20.25 - $27.75/hr

Overview The Field Support Technician II is responsible for assisting with technical issues from ... Report to a department head or manager Company Overview At Kastle, we believe that diversity makes ...

Kastle Systems

Field Support Technician

Chicago, IL

$20.25 - $27.75/hr

Overview The Field Support Technician is responsible for assisting with technical issues from the ... Report to a department head or manager Company Overview At Kastle, we believe that diversity makes ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Field Support Technician - On-site Aqueity is looking for a customer-facing Field Support ... Manage multiple active client issues simultaneously, prioritizing effectively to meet client ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Field Support Technician - On-site Aqueity is looking for a customer-facing Field Support ... Manage multiple active client issues simultaneously, prioritizing effectively to meet client ...

Golf VX Corp

Field Support Technician

Northbrook, IL · On-site

$40K - $55K/yr

Field Support Technician Trainee About Golf VX Corp: At Golf VX Corp, we are dedicated to ... Ability to work independently and manage multiple tasks in a fast-paced environment. * Willingness ...

SBTC

Field Support Technician

Chicago, IL · On-site

$20.25 - $27.75/hr

We provide regular on-site support, network management, and projects like network cabling and audiovisual installs. SBTC is seeking experience Field Support Technicians. Qualified candidates should ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Scotsman Ice is hiring a Field Support Technician for our Vernon HIlls office. This job is Monday ... , SMS and entering live customer information • Must be willing to work more than 40 hours per ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$19.75 - $27/hr

Aqueity is looking for a customer-facing Field Support Technician to serve as the critical link between their Managed Services clients and internal technical support team. This role focuses on ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site +1

$20.25 - $27.75/hr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

Clayco

Field Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Support includes installation, documentation, and testing of computer systems and peripherals, as ... Manage printer hardware and software throughout our jobsites * Provide feedback on recurring ...

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Showing results 1-20

All JobsField Support JobsField Support Manager JobsField Support Manager Jobs in Chicago, IL

Field Support Manager information

See Chicago, IL salary details

$31.9K

$74.2K

$129.3K

How much do field support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for field support manager in Chicago, IL is $74,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,600.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

What cities near Chicago, IL are hiring for Field Support Manager jobs? Cities near Chicago, IL with the most Field Support Manager job openings:
Infographic showing various Field Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,189 per year, or $35.7 per hour.

Field Support Manager

Scigon Solutions

Oak Brook, IL • On-site

$86K - $115K/yr

Other

Posted 2 days ago

New

Job description


Field Support Manager Salary: $86,250-$115,000 Position Summary

The Field Support Manager is responsible for leading a team of Level 2 Field Support Technicians who provide onsite and remote support across corporate locations. This role ensures the delivery of high-quality end-user support services, drives operational excellence, manages escalations, and develops technical support personnel to meet business and customer needs.

Key Responsibilities <>Team Leadership & People Management
  • Lead, coach, mentor, and develop L2 Field Support technicians.
  • Conduct performance management activities including goal setting, evaluations, and development planning.
  • Foster a customer-focused, high-performance team culture.
  • Manage staffing, scheduling, and workforce planning to ensure adequate coverage.

<>Support Operations
  • Oversee day-to-day field support operations across assigned locations.
  • Ensure timely resolution of hardware, software, networking, and endpoint issues.
  • Monitor ticket queues and support metrics to ensure service commitments are achieved.
  • Drive continuous improvement initiatives to enhance support effectiveness and end-user satisfaction.

<>Escalation Management
  • Act as the primary escalation point for critical incidents and unresolved support issues.
  • Coordinate with Service Desk, Infrastructure, Applications, and third-party vendors to drive issue resolution.
  • Facilitate communication during major incidents and service disruptions.

<>Resource Planning
  • Manage technician assignments and site coverage models.
  • Forecast resource requirements based on business growth and demand.
  • Support budgeting and asset planning activities.

<>Stakeholder Management
  • Build relationships with site leadership and business stakeholders.
  • Ensure support services align with organizational priorities.
  • Provide regular operational reporting and service updates.

Qualifications <>Required
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • 5+ years of IT support experience.
  • 2+ years of people leadership experience.
  • Experience managing field services, desktop support, or end-user computing teams.
  • Strong incident and escalation management experience.
  • Excellent communication and stakeholder management skills.

<>Preferred
  • ITIL Foundation certification.
  • Experience supporting multiple sites or distributed operations.
  • ServiceNow or equivalent ITSM platform experience.

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