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Field Support Manager Jobs in Virginia (NOW HIRING)

Kastle Systems

Field Support Technician

Falls Church, VA

$21 - $28.75/hr

Overview The Field Support Technician II is responsible for assisting with technical issues from ... Report to a department head or manager Company Overview At Kastle, we believe that diversity makes ...

Peraton

Field Support Technicial

Reston, VA · On-site

$86K - $138K/yr

Responsibilities Peraton is seeking an experienced systems Field Support Engineer to join our ... Microsoft SQL Server or SQL Server Management Studio, Active Directory.) * General knowledge of ...

Peraton

Field Support Technicial

Reston, VA

$86K - $138K/yr

Responsibilities Peraton is seeking an experienced systems Field Support Engineer to join our ... Microsoft SQL Server or SQL Server Management Studio, Active Directory.) * General knowledge of ...

PHILLIPS PROGRAMS

Student Support Manager

Fairfax, VA · On-site

Student Support Manager Position Type: Full-Time, Days Location: Fairfax, VA What we do and offer ... Advanced degree in Psychology, Education, Behavior Analysis, or a related field. * Minimum of three ...

Phillips Programs

Student Support Manager

Fairfax, VA · On-site

$55 - $75/hr

Student Support Manager Position Type: Full-Time, Days Location: Fairfax, VA What we do and offer ... Advanced degree in Psychology, Education, Behaviour Analysis, or a related field. * Minimum of ...

PHILLIPS PROGRAMS

Student Support Manager

Fairfax, VA · On-site

Student Support Manager Position Type: Full-Time, Days Location: Fairfax, VA What we do and offer ... Advanced degree in Psychology, Education, Behavior Analysis, or a related field. * Minimum of three ...

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead ... field's concepts and principles. • Leads and directs the work of other employees and has full ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Provide direct technical support for PMI products, software, and field applications. * Act as the ...

Usi Inc

Family Support Manager

Norfolk, VA · On-site

$66.50 - $68.50/hr

Family Support Manager Full Time Norfolk, VA, US 10 days ago Requisition ID: 1353 Salary Range: $66 ... Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent ...

New

ValidaTek, Inc.

User Support Manager

Quantico, VA

$90K - $125K/hr

The User Support Team Lead is responsible for leading and managing a team of User Support ... Bachelor's degree in Information Technology or related field and a minimum of five (5) years of ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... Bachelor's degree in Information Technology or related field and a minimum of five (5) years of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Bachelor's Degree in related technical field. or equivalent experience Certifications preferred ...

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Showing results 1-20

All JobsField Support JobsField Support Manager JobsField Support Manager Jobs in Virginia

Field Support Manager information

See Virginia salary details

$30.7K

$71.4K

$124.4K

How much do field support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for field support manager in Virginia is $71,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

How much do field support managers make in the US?

Field Support Managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and industry. They often oversee technical support teams, requiring strong communication and problem-solving skills, with some roles offering additional performance-based bonuses.

What does a field support manager do?

A field support manager oversees technical support teams that provide on-site assistance to clients or employees. They coordinate service delivery, troubleshoot issues, and ensure customer satisfaction, often using tools like ticketing systems and requiring strong communication and problem-solving skills. The role typically involves travel and working outside of standard office hours.

What cities in Virginia are hiring for Field Support Manager jobs?

Cities in Virginia with the most Field Support Manager job openings:

Infographic showing various Field Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $71,400 per year, or $34.3 per hour.

Field Support Technician

Kastle Systems

Falls Church, VA

$21 - $28.75/hr

Full-time

Re-posted 6 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 118 rated security

Job description

Overview

The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline.  The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.


Responsibilities

• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians


Qualifications
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager

Company Overview

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

What Kastle Systems employees say

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