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Field Support Manager Jobs in Virginia (NOW HIRING)

Kastle Systems

Field Support Technician

Falls Church, VA · On-site

$21 - $28.75/hr

Overview The Field Support Technician II is responsible for assisting with technical issues from ... Report to a department head or manager Company Overview At Kastle, we believe that diversity makes ...

Peraton

Field Support Technicial

Reston, VA · On-site

$86K - $138K/yr

Responsibilities Peraton is seeking an experienced systems Field Support Engineer to join our ... Microsoft SQL Server or SQL Server Management Studio, Active Directory.) * General knowledge of ...

Peraton

Field Support Technicial

Reston, VA · On-site

$86K - $138K/yr

Responsibilities Peraton is seeking an experienced systems Field Support Engineer to join our ... Microsoft SQL Server or SQL Server Management Studio, Active Directory.) * General knowledge of ...

FPC Decatur

Sales Support Manager

Sterling, VA · On-site

$60K - $65K/yr

Sales Support Manager Location: Sterling, VA | Onsite | Full-Time Salary: $60,000-$65,000 + Full ... A Bachelor's degree in Business Administration or a related field is required, along with strong ...

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead ... field's concepts and principles. • Leads and directs the work of other employees and has full ...

A Hiring Company

Service Support Manager

Suffolk, VA · On-site

Qualifications Bachelor's Degree in Information Technology or related field with 3 to 5 years of ... Support Manager. Knowledge of the policies and procedures, organization and function of the ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... Provide direct technical support for PMI products, software, and field applications. * Act as the ...

A Hiring Company

Service Support Manager

Suffolk, VA · On-site

Qualifications Bachelor's Degree in Information Technology or related field with 3 to 5 years of ... Support Manager. Knowledge of the policies and procedures, organization and function of the ...

Urban Strategies, Inc.

Family Support Manager

Norfolk, VA · On-site

$66K - $68K/yr

The Family Support Specialist Manager directs family support services, referrals, and community ... Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent ...

ValidaTek, Inc.

User Support Manager

Quantico, VA · On-site

$90K - $125K/hr

The User Support Team Lead is responsible for leading and managing a team of User Support ... Bachelor's degree in Information Technology or related field and a minimum of five (5) years of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Bachelor's Degree in related technical field. or equivalent experience Certifications preferred ...

ValidaTek

User Support Manager

Quantico, VA · On-site

The User Support Team Lead is responsible for leading and managing a team of User Support ... Bachelor's degree in Information Technology or related field and a minimum of five (5) years of ...

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Showing results 1-20

All JobsField Support JobsField Support Manager JobsField Support Manager Jobs in Virginia

Field Support Manager information

See Virginia salary details

$30.7K

$71.4K

$124.4K

How much do field support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for field support manager in Virginia is $71,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is the difference between Field Support Manager vs Field Service Technician?

AspectField Support ManagerField Service Technician
CredentialsTypically requires a bachelor's degree in a technical or related field, plus experience in support rolesUsually requires technical certifications or vocational training, with some roles needing an associate degree
Work EnvironmentSupervises support teams, manages client accounts, and coordinates service operationsPerforms on-site repairs, installations, and maintenance of equipment or systems
Employer & Industry UsageCommon in technology, manufacturing, and industrial sectorsWidely used in HVAC, telecommunications, and equipment maintenance industries

The main difference is that a Field Support Manager oversees support teams and manages client relationships, while a Field Service Technician focuses on hands-on technical work and equipment repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination.

Infographic showing various Field Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,400 per year, or $34.3 per hour.

Field Support Technician

Kastle Systems

Falls Church, VA • On-site

$21 - $28.75/hr

Full-time

Posted 13 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 116 rated security

Job description

Overview

The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline.  The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.


Responsibilities

• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians


Qualifications
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager

Company Overview

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Performs work under general supervision.
  • Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires an Associate's degree and 2 to 4 years of experience.
  • Report to a department head or manager
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

What Kastle Systems employees say

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