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Field Support Consultant Jobs (NOW HIRING)

Genesis Consulting

Functional Support Consultant

Functional Support Consultant Genesis Consulting is seeking a Functional Support Consultant to ... field. Required Certifications: None required; SAFe or Agile preferred. Other: * Must be a US ...

Harris

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... related field (or equivalent experience) Experience * 0-2 years of experience in technical or ...

Harriscomputer

$27.02/hr

Support Consultant Position Overview Support Consultant - delivers Level 1 and Level 2 technical ... related field (or equivalent experience) Experience * 0-2 years of experience in technical or ...

Infojini Inc

Desktop Support Consultant

Raleigh, NC · On-site

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Documenting process and procedures related to technical field support activities. Additional ...

iQuasar

Functional Support Consultant

iQuasar is seeking to fill an Function Support Consultant position for our customer in Washington ... field. Required Certifications: * None required; SAFe or Agile preferred. Other: * Must be a US ...

The Hartford

Advisor Support Consultant

Wayne, PA · On-site +1

$55K/yr

Advisor Support Consultants will work with financial advisors, advisor consultants, and internal ... Act as a liaison between home office and wholesalers in the field * Assist in the training and ...

The Hartford

Advisor Support Consultant

Wayne, PA · On-site +1

$55K/yr

Advisor Support Consultants will work with financial advisors, advisor consultants, and internal ... Act as a liaison between home office and wholesalers in the field * Assist in the training and ...

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Field Support Consultant information

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$31K

$57.9K

$86.5K

How much do field support consultant jobs pay per year?

As of Sep 10, 2026, the average yearly pay for field support consultant in the United States is $57,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $66,000.00 per year, depending on experience, location, and employer.

What is a field support consultant?

Field Support Consultants are professionals who provide on-site or remote assistance to clients or customers, ensuring that products, systems, or services are implemented and function correctly. They often troubleshoot technical issues, train users, and relay feedback to their company to improve offerings. Their work typically involves frequent travel, strong problem-solving skills, and the ability to communicate effectively with diverse clients. By acting as a bridge between the company and its customers, Field Support Consultants help maintain customer satisfaction and support business growth.

What are the key skills and qualifications needed to thrive as a field support consultant, and why are they important?

To thrive as a Field Support Consultant, you need a strong background in technical troubleshooting, customer service, and relevant field experience, often supported by a degree in IT or engineering. Familiarity with ticketing systems, CRM software, and industry-specific hardware or software tools is commonly required. Exceptional communication skills, problem-solving abilities, and adaptability help you build client trust and resolve issues efficiently. These skills ensure timely, effective support for clients, leading to higher satisfaction and optimal system performance.

How does a field support consultant typically collaborate with cross-functional teams to resolve client issues?

Field Support Consultants frequently work alongside sales, technical, and customer service teams to ensure client concerns are addressed efficiently. They act as the main point of contact in the field, gathering detailed information about client challenges, and then coordinate with internal specialists to provide tailored solutions. Effective communication and strong organizational skills are crucial, as consultants often facilitate meetings and follow-ups to keep all stakeholders aligned. This collaborative approach not only resolves issues faster but also fosters long-term client relationships.

What is the difference between Field Support Consultant vs Field Service Technician?

AspectField Support ConsultantField Service Technician
CredentialsTypically requires technical certifications, relevant degrees, or industry-specific trainingUsually needs technical certifications and hands-on training
Work EnvironmentPrimarily customer sites, offices, or remote supportOn-site at client locations or service centers
Employer & Industry UsageUsed across IT, telecommunications, and technical services industriesCommon in equipment maintenance, appliance repair, and technical installation

While both roles involve technical support and customer interaction, a Field Support Consultant often provides remote or consultative assistance, whereas a Field Service Technician performs hands-on repairs and installations on-site. The roles overlap in certifications and industry usage, but differ mainly in scope and work environment.

What cities are hiring for Field Support Consultant jobs?

Cities with the most Field Support Consultant job openings:

What states have the most Field Support Consultant jobs?

States with the most job openings for Field Support Consultant jobs include:

What are popular job titles related to Field Support Consultant jobs?

For Field Support Consultant jobs, the most frequently searched job titles are:

Support Consultant

San Francisco, CA • On-site

Partners Internal Quality Control
See more jobs at Partners Internal Quality Controlexternal

Full-time

Re-posted 28 days ago

Job description

Company Description

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world's leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP's ecosystem.
At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win.

Job Description

We are seeking a talented Support Consultant to join our dynamic team in San Francisco, United States. As a Support Consultant, you will play a crucial role in providing exceptional technical support and customer service to our valued clients. You will be responsible for diagnosing and resolving complex software and hardware issues, ensuring customer satisfaction, and contributing to the continuous improvement of our support processes.

  • Serve as the primary point of contact for customer inquiries, providing timely and effective solutions to technical issues
  • Analyze and troubleshoot software and hardware problems, utilizing your technical expertise and problem-solving skills
  • Manage and prioritize support tickets through our ticketing system, ensuring prompt resolution of customer concerns
  • Collaborate with cross-functional teams to escalate complex issues and develop long-term solutions
  • Document support interactions, solutions, and best practices in our knowledge base
  • Identify trends in customer issues and provide feedback to product development teams for future improvements
  • Participate in ongoing training to stay current with new technologies and support methodologies
  • Contribute to the development of support materials, including user guides and FAQs
Qualifications
  • 2+ years of experience in a customer support or technical support role, preferably in the software or technology industry
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users
  • Excellent problem-solving abilities and analytical thinking skills
  • Proven track record of providing exceptional customer service and support
  • Proficiency in CRM software and ticketing systems
  • Experience in troubleshooting software applications and resolving technical issues
  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
  • Technical certifications such as ITIL or CompTIA (preferred)
  • In-depth knowledge of software applications, IT infrastructure, and common technical issues
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong attention to detail and ability to multitask effectively
Additional Information

All your information will be kept confidential according to EEO guidelines.

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