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Field Support Associate Jobs in Ohio (NOW HIRING)

Tremco CPG Inc.

Field Technical Specialist

Beachwood, OH · On-site

$75K - $90K/yr

The Field Technical Specialist is a sales and support role , designed to generate contractor ... Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ ...

Tremco CPG Inc.

Field Technical Specialist

Beachwood, OH · On-site

$75K - $90K/yr

The Field Technical Specialist is a sales and support role , designed to generate contractor ... Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ ...

Tremco CPG Inc.

Field Technical Specialist

Beachwood, OH · On-site

$75K - $90K/yr

The Field Technical Specialist is a sales and support role , designed to generate contractor ... Associate s degree (AAS), or Trade School Certification, or Bachelor s Degree (BS) preferred. * 5+ ...

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Field Support Associate information

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.

What cities in Ohio are hiring for Field Support Associate jobs?

Cities in Ohio with the most Field Support Associate job openings:

Infographic showing various Field Support Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Credit Support Associate I

Columbus, OH • On-site

JPMorgan Chase Bank, N.A.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase Bank, N.A.external

Other

Medical, Retirement

Posted 3 days ago

New

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description

Make an impact on a critical credit monitoring process that supports disciplined, well-controlled lending. In this role, you will help maintain strong portfolio integrity through timely, accurate covenant compliance assessments. You will work through established routines, escalate exceptions appropriately, and partner effectively with stakeholders. If you enjoy structured analysis and managing a portfolio of work with clear deadlines, this role offers strong development opportunities.
As a Credit Support Associate in the Credit monitoring team, you assess borrower compliance with credit agreement terms and help identify potential defaults across syndicated and bilateral facilities. You interpret financial and other covenants, apply established routines to deliver accurate evaluations, and escalate non-routine issues to senior team members. You collaborate with stakeholders using clear communication, thoughtful conflict management, and strong time management to deliver reliable service.
Job responsibilities

  • Determine whether borrowers have breached covenants and are in default under credit agreement terms
  • Interpret credit agreements and related legal documents to identify parties requiring setup in the system of record for ongoing covenant monitoring
  • Perform credit analysis, review documentation, and monitor ongoing compliance with financial covenants across an assigned borrower portfolio
  • Calculate cash flow and leverage ratios in accordance with the specific terms defined in credit agreements
  • Build and maintain working knowledge of relevant industries (e.g., real estate, financial institutions) and secured lending products, including borrowing base facilities
  • Determine grid-based performance pricing as defined in agreements to support appropriate compensation for credit risk
  • Provide training, guidance, and quality review support for junior team members, as applicable
  • Adhere to defined quality control standards and service level agreements with internal business partners
  • Support resolution of escalations from underwriting and respond promptly to inquiries from business partners
  • Adapt to changing work priorities and support team needs with a collaborative, service-oriented mindset
Required qualifications, capabilities and skills
  • Ability to interpret credit agreements and related documentation to evaluate covenant compliance
  • Proficiency in reviewing borrower financial information to support covenant calculations and compliance assessments
  • Ability to understand complex credit transactions and summarize key transaction terms clearly
  • Working knowledge of common loan products and structures (e.g., revolving lines of credit, term loans, borrowing base facilities)
  • Strong verbal and written communication skills to engage stakeholders across levels
  • Ability to work independently with minimal supervision, including effective time management and prioritization
  • Proficiency with Microsoft Office tools, including strong Microsoft Excel skills
  • Commitment to quality control, process discipline, and accurate documentation
Preferred qualifications, capabilities and skills
  • 4 years of experience in banking and/or financial analysis
  • Bachelor's degree in Business, Accounting, Finance, or a related field
  • Experience assessing credit risk for real estate developers, investors, real estate operating companies, or investment funds
  • Experience supporting continuous improvement initiatives to optimize lending workflows and enhance operational efficiency
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
  • Experience creating quantitative reporting to track performance and support data-informed decision-making

Additional information
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

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