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Field Support Associate Jobs in Ohio (NOW HIRING)

Guardian Alarm

Field Support Specialist

Cleveland, OH · On-site

The Field Support Specialist supports and conducts training for current and new technologies to all ... Associates degree in related field or equivalent experience required. * At least four years of ...

New

Guardian-Alarm

Field Support Specialist

Cleveland, OH · On-site

The Field Support Specialist supports and conducts training for current and new technologies to all ... Associates degree in related field or equivalent experience required. * At least four years of ...

New

Guardian Alarm

Field Support Specialist

Cleveland, OH · On-site

The Field Support Specialist supports and conducts training for current and new technologies to all ... Associates degree in related field or equivalent experience required. * At least four years of ...

LCMC Health

$19 - $26.25/hr

Your job is more than a job The Field Support Technician Associate, under direct supervision, is responsible for assisting with new device installation and providing general support assistance with ...

Ackermann Group

Systems Support Associate

Cincinnati, OH

$16.25 - $21/hr

We are seeking a Systems Support Associate to join our team at our corporate headquarters in ... An undergraduate degree in information systems, computer science, or relevant field is preferred.

New

Ackermann Group

Systems Support Associate

Cincinnati, OH · On-site

$16.25 - $21/hr

We are seeking a Systems Support Associate to join our team at our corporate headquarters in ... An undergraduate degree in information systems, computer science, or relevant field is preferred.

New

RH-USA Inc

Gallery Support Associate

Cleveland, OH · On-site

$27 - $31/hr

Gallery Support Associate RH at its core is about taste, and we believe the idea of scaling taste ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

SPR

Patient Support Associate

Cleveland, OH · On-site

The Patient Support Associate's primary responsibility will be to provide support to patients prior ... Work directly with patients and the Sales Team to optimize CRM for field base input * Support the ...

Actalent

Business Support Associate

Dublin, OH · On-site

$42K/yr

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

Actalent

Business Support Associate

Dublin, OH · On-site

$42K/yr

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

Actalent

Business Support Associate

Dublin, OH · On-site

$20.19/hr

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

Actalent

Business Support Associate

Dublin, OH

$42K/yr

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

Actalent

Business Support Associate

Dublin, OH · On-site

$42K/yr

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees * Provide education ...

RH

Gallery Support Associate

Cleveland, OH · On-site

$27 - $31/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

RH

Gallery Support Associate

Cleveland, OH

$16.50 - $21.25/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

Restoration Hardware

Gallery Support Associate

Cleveland, OH · On-site

$16.50 - $21.25/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... similar field * Enthusiastic team player who is high-energy and results-driven * Commitment to ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Qualifications * 1 year external working experience in Customer Service related field or college ...

Dean Dorton

IT Support Associate

Cincinnati, OH · On-site

$16.25 - $21/hr

About the Role The IT Support Associate serves as the first point of contact for client technology ... Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent ...

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Field Support Associate information

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.

What cities in Ohio are hiring for Field Support Associate jobs?

Cities in Ohio with the most Field Support Associate job openings:

Infographic showing various Field Support Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Field Support Specialist

Cleveland, OH • On-site

Guardian Alarm
Investigation and Physical Security Services • 1 - 5K employees
Learn more about Guardian Alarmexternal

Full-time

Posted 3 days ago

New

Job description

The Field Support Specialist supports and conducts training for current and new technologies to all department and divisions as assigned.  The FS Specialist will provide support to field technicians from the Installation, Service and Customer Operations team members as needed.  The FSS is expected to resolved customer issues remotely via phone communications or remote programming changes with the use of various software.

  • Physical presence in the office to meet and work with other team members to accomplish these tasks as required
  • Research, troubleshoot and provide accurate solutions to problems escalated to the team by internal and external customers relating to Burglary and Fire alarm systems, home automation, access control and CCTV.
  • Work efficiently from a ticketing queue keeping quantity and quality in mind equally.
  • Handle incoming/outgoing phone calls and managed access emails consistently throughout the day.
  • Multitask and prioritize duties while remaining detail oriented.
  • Ensure proper data entry of any product changes are accurately recorded to customer accounts and any applicable actions for other teams are generated for cancellations, additions and/or addendums to current customer services. 
  • Stay up to date with training on any newly introduced equipment being sold and installed by Guardian Alarm.
  • Understand the Guardian Alarm standard for programming and properly update default setting according to the specifications when remotely connecting to control panels.
  • Organize and learn to utilize any and all reference materials referring to installation, programming, and troubleshooting
  • Have a thorough understanding of how alarm systems communicate, function, and the ability to instruct a variety of customers with basic operations and the same understanding over the phone.
  • Work to resolve as many customer issues remotely as possible to avoid sending a service technician to the customer site.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Proven strong attendance record.
  • Ability to explain technical issues internal and external customers.
  • Strong analytical and problem-solving skills.
  • Strong understanding of computer and networking systems as it relates to alarm security systems.
  • Excellent time management skills.
  • Proficient with Microsoft Office Suite or related software.
  • Proficient with or the ability to quickly learn a broad array of alarm security systems hardware and software.
  • Associates degree in related field or equivalent experience required.
  • At least four years of related experience required.
  • At least 3 years of experience troubleshooting, installing, and/or servicing alarm security systems.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Use hands to manipulate objects, tools or controls.
  • Ability to speak and hear.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  See policy People Policy 1.2 in the employee handbook

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