ZipRecruiter

Log In

1

Field Support Associate Jobs in Michigan (NOW HIRING)

Kiongroup

Field Service Technician 3

Grand Rapids, MI · On-site

Participates in the assessment of semi-complex product/equipment performance based on field support ... Trade school graduate or two-year Associate's degree in a mechanical, electrical, or mechanical ...

Bell and Howell

Field Service Technician

Detroit, MI · On-site

This job may include any aspect of field support, including electrical/electronics, hardware ... Associate degree preferred. Travel: This position requires minimal travel in the United States and ...

Sherwin-Williams

Field Store Associate

Ypsilanti, MI · On-site

$20/hr

The Field Store Associate will be primarily responsible for driving and increasing sales at Lowe's ... Provide in-store Pro Desk paint support for real-time customer needs, Lowe's Pro Sales, and paint ...

Sherwin-Williams

Field Store Associate

Ann Arbor, MI · On-site

$20/hr

The Field Store Associate will be primarily responsible for driving and increasing sales at Lowe's ... Provide in-store Pro Desk paint support for real-time customer needs, Lowe's Pro Sales, and paint ...

Kiongroup

Field Service Technician 4

Grand Rapids, MI · On-site

$36 - $40/hr

Participates in the assessment of semi-complex product/equipment performance based on field support ... Trade school graduate or two-year associate's degree in a mechanical, electrical, or mechanical ...

Kiongroup

Field Service Technician 4

Grand Rapids, MI · On-site

$36 - $40/hr

Participates in the assessment of semi-complex product/equipment performance based on field support ... Trade school graduate or two-year associate's degree in a mechanical, electrical, or mechanical ...

previous page

Showing results 41-60

All JobsField Support Associate JobsField Support Associate Jobs in Michigan

Field Support Associate information

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.
Infographic showing various Field Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Field Service Technician 3

Grand Rapids, MI • On-site

Kiongroup
See more jobs at Kiongroupexternal

Full-time

Posted 11 days ago

Job description

Dematic Corporation is now hiring a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by an airport for travel. Overtime and occasional weekend work may be required.We offer:

  • What We Offer

    Career Development

    Competitive Compensation and Benefits

    Pay Transparency

    Global Opportunities

    Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

    Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    The base pay range for this role is estimated to be $xx to $xx an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you will do in this role:

Participates in semi-complex equipment trial runs, investigative tests, repairs and overhauls.

Participates in training customers on semi-complex products and services.

Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all inspections, maintenance and repair work, and failures.

Participates in responding to semi-complex service calls.

Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.

Performs semi-complex work within technical or paraprofessional area.

Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

Refers complex, unusual problems to others.

What We are Looking For:

Trade school graduate or two-year Associate's degree in a mechanical, electrical, or mechanical technician program. Bachelor's degree in engineering preferred.

Two years (minimum) experience in troubleshooting electromechanical and/or mechanical equipment. The successful candidate must have some work experience with material handling equipment. Service experience with

Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.

Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).

Must be willing to be available during off hours and travel accordingly.

Willingness to work weekends, holidays, and off shifts.

Must be able to act calmly in stressful situations.

Must be able to write concise, clear, and complete trip reports in the time frame required according to Dematic procedures.

Must have knowledge in the use of personal computers for word processing, database functions and communications. Understanding personal computer hardware setup and software configuration required.

Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.

Apply