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Field Support Associate Jobs in Michigan (NOW HIRING)

FastTek

IT Operations Support Senior Associate

Wayne, MI

$15.25 - $20/hr

Senior Associate Exp: 3 to 5 years experience in relevant field Education Required: * High School Diploma / GED Education Preferred: * Bachelor's Degree Additional Information: * Support a multi ...

Ezee Fiber

Technician, Network Field Operations

Troy, MI · On-site

$18.50 - $25.25/hr

... support one another, take ownership of their work, and work together to deliver exceptional ... Associate degree in computer science, Information Technology, Telecommunications, or a related ...

Ezee Fiber

Technician, Network Field Operations

Troy, MI

$18.50 - $25.25/hr

... support one another, take ownership of their work, and work together to deliver exceptional ... Associate degree in computer science, Information Technology, Telecommunications, or a related ...

Ezee Fiber

Technician, Network Field Operations

Troy, MI · On-site

$18.50 - $25.25/hr

... support one another, take ownership of their work, and work together to deliver exceptional ... Associate degree in computer science, Information Technology, Telecommunications, or a related ...

Quantum Services

Inventory Associate

Grand Rapids, MI · On-site

$18 - $20/hr

Inventory Associate - Mobile Retail Auditor Location: Grand Rapids, MI (Hiring within 20 miles / 30 ... Route Delivery & Field Support * Food Service & Hospitality * General Labor & Assembly Powered by ...

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Field Support Associate information

What is a field support associate?

A Field Support Associate is a professional responsible for providing on-site assistance and technical support to clients, customers, or internal teams. Their duties often include troubleshooting equipment or software issues, training users, and ensuring that operations run smoothly in the field. They act as a bridge between the company and its clients, helping to resolve problems quickly and efficiently. Field Support Associates may also assist with installation, maintenance, and documentation of products or services. This role requires strong communication, problem-solving skills, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a field support associate?

To thrive as a Field Support Associate, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent, with some roles preferring technical or logistics experience. Familiarity with CRM systems, ticketing platforms, and mobile devices is often required, and certifications such as CompTIA A+ can be advantageous. Excellent communication, adaptability, and time management help you efficiently address client needs and coordinate with team members. These skills are critical for delivering timely, effective support and maintaining customer satisfaction in dynamic field environments.

What are some typical challenges faced by field support associates, and how can they prepare for them?

Field Support Associates often encounter challenges such as adapting to varied work environments, managing multiple service requests simultaneously, and communicating effectively with both technical teams and clients. To prepare, it’s helpful to develop strong organizational skills, maintain flexibility, and build a solid understanding of company procedures and products. Proactively seeking feedback and collaborating closely with team members can also help overcome obstacles and ensure smooth operations in the field.
Infographic showing various Field Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Field Service Representative

Dearborn, MI • On-site

KBR, Inc.
IT Services • 10K+ employees
Learn more about KBR, Inc.external

Full-time

Posted 10 days ago

KBR rating

8.3

Company rating: 8.3 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

Job description

Title:
Senior Field Service Representative
Position Summary
KBR is seeking a Senior Field Service Representative to support a U.S. Army Prototype Commercial-Derivative Wheeled Vehicles Prototype Program. The Senior FSR will provide hands-on maintenance, diagnostics, troubleshooting, repair, operator support, and training assistance throughout prototype development, testing, and user evaluation activities.
The selected candidate will work as part of an integrated Original Equipment Manufacturer (OEM)-KBR field support team and support all aspects of vehicle readiness, maintenance execution, inventory management, technical publication validation, operator familiarization, training support, and sustainment activities. This position will play a key role in assessing vehicle maintainability, operational suitability, and user-focused support requirements throughout the prototype lifecycle.
This position requires approximately nine (9) months of training, prototype build support, publication validation, and system familiarization activities in Dearborn, Michigan, followed by extended travel and on-site support at Aberdeen Proving Ground, Maryland and/or Fort Bragg, North Carolina.
This position is restricted to U.S. Citizens. The selected candidate must possess and maintain an active Secret security clearance and be capable of meeting all Government, military installation, and program access requirements throughout the period of performance.
Essential Responsibilities
  • Perform diagnostics, troubleshooting, maintenance, and repair activities on Prototype Commercial-Derivative Wheeled Vehicles prototype vehicle systems.
  • Support vehicle build events and gain detailed familiarity with platform systems, configurations, and subsystems.
  • Conduct pre-test inspections, transportation inspections, and readiness assessments.
  • Support operator training, familiarization activities, and user assessments.
  • Assist with validation of operator manuals, maintenance procedures, technical publications, and training materials.
  • Perform maintenance documentation and readiness reporting.
  • Support inventory management, parts accountability, and system support package management.
  • Document failures, corrective actions, maintenance actions, and readiness impacts.
  • Support root-cause investigations and FRACAS activities.
  • Participate in logistics demonstrations, maintenance demonstrations, and operational assessments.
  • Coordinate with Government and OEM personnel to minimize downtime and maintain testing schedules.
  • Support field modifications, component replacement, and vehicle reconfiguration activities as required.
  • Assist in KPI data collection, maintenance reporting, inventory tracking, and performance metric development.
  • Provide feedback on maintainability, operator usability, supportability, and mission effectiveness.

Required Qualifications
  • U.S. Citizen.
  • Active Secret security clearance required; ability to maintain clearance throughout employment.
  • High School Diploma or equivalent.
  • Minimum 7 years of military vehicle maintenance, automotive maintenance, tactical vehicle support, or related experience.
  • Demonstrated experience troubleshooting mechanical, electrical, hydraulic, and automotive systems.
  • Experience performing field-level maintenance and repairs.
  • Strong interpersonal skills and ability to interact effectively with operators, maintainers, customer representatives, and engineers.
  • Ability to document maintenance activities and prepare technical reports.
  • Ability to satisfy all installation access, military base access, and Government credentialing requirements.
  • Ability to work on Government and OEM facilities supporting prototype military vehicle development, testing, and field support activities.
  • Ability to travel extensively and support long-duration TDY assignments.

Preferred Qualifications
  • Former U.S. Army Wheeled Vehicle Mechanic (91B).
  • Former Automotive Maintenance Warrant Officer (915A).
  • Former Infantry Soldier, Noncommissioned Officer, or leader with Brigade-level or below operational experience.
  • Experience supporting tactical vehicle operations, field training exercises, or deployed operations.
  • Experience providing operator or maintainer instruction, New Equipment Training (NET), or sustainment training.
  • Experience supporting TACOM, Army modernization, fielding, testing, or sustainment programs.
  • Associate's degree in a mechanical, automotive, logistics, or technical discipline.

Desired Operational Perspective
Candidates with prior Infantry or maneuver force experience are highly desired. This operational background provides a Soldier-centric perspective on vehicle employment, mission execution, equipment stowage, operator workload, maintainability, and tactical utility. In addition to performing maintenance support functions, the Senior FSR will provide valuable insight during prototype development, operator evaluations, training activities, logistics demonstrations, and user assessments by helping evaluate vehicle systems from the perspective of the warfighter who will ultimately operate and maintain the platform in operational environments.
Travel Requirements
  • Approximately nine (9) months of training, vehicle build support, technical publication validation, and prototype familiarization activities in Dearborn, Michigan.
  • Extended TDY assignments supporting developmental testing and user evaluations at Aberdeen Proving Ground, Maryland and/or Fort Bragg, North Carolina.
  • Ability to support travel in excess of 50% during testing phases of the program.
  • Ability to support occasional overtime, weekend activities, and schedule adjustments associated with test events and vehicle readiness requirements.

Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What KBR employees say

Pay

Benefits

Hours and flexibility

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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