Field Service Solutions Architect Jobs (NOW HIRING)

Job Title: Salesforce Solutions Architect – Q2C / CPQ / RCA / Service Cloud
Location: Vernon, CA / Greater Los Angeles Area – Hybrid
Work Schedule: 3 days onsite per week
Employment Type: W2 Only
Visa: USC, GC, GC EAD, H4 EAD
 

Position Overview

We are seeking an experienced Salesforce Solutions Architect to lead and optimize the organization's Salesforce Quote-to-Cash (Q2C) ecosystem, including Salesforce Sales Cloud, CPQ/RCA, Service Cloud, Field Service, and integrated ERP platforms.

The ideal candidate will bring 15+ years of progressive IT experience, with 10+ years of experience across Quote-to-Cash, Salesforce CPQ/RCA, and ERP environments, and approximately 6+ years in Salesforce Solutions Architecture roles.

This position will play a key leadership role in defining enterprise platform strategy, driving system integrations and consolidations, and supporting post-acquisition/M&A technology integration initiatives.

The successful candidate will combine strong technical architecture expertise with excellent business acumen, leadership, communication, and stakeholder-management skills.

• Serve as the primary IT leader for the Salesforce Quote-to-Cash domain, ensuring technology solutions align with business objectives.
• Define and drive the Salesforce, CPQ, Field Service, and ERP platform strategy and roadmap with a focus on simplification, scalability, reliability, and user experience.
• Partner with Sales, Finance, Operations, PMO, Enterprise Architecture, Cybersecurity, Infrastructure, and executive stakeholders to identify and implement process and technology improvements.
• Architect and lead end-to-end Quote-to-Cash solutions, including quoting, pricing, contracting, ordering, fulfillment, billing, and related business processes.
• Provide architecture leadership across Salesforce Sales Cloud, Salesforce CPQ/RCA, Service Cloud, Field Service Lightning (FSL), and ERP platforms.
• Lead Salesforce-to-ERP integrations and enterprise application integrations.
• Lead platform consolidation, rationalization, and integration initiatives, particularly following mergers, acquisitions, and organizational integrations.
• Demonstrate ownership of at least two recent Salesforce Q2C/CPQ/ERP integration or consolidation initiatives.
• Evaluate existing platforms and recommend opportunities to simplify, consolidate, modernize, and optimize the technology landscape.
• Establish and maintain service delivery standards, SLAs, governance frameworks, architecture standards, and best practices.
• Collaborate with Enterprise Architecture, Cybersecurity, Infrastructure, and other technology teams to ensure solutions meet enterprise security, compliance, resilience, and architecture standards.
• Lead blended onshore and offshore/global delivery teams responsible for enhancements, integrations, production support, and platform operations.
• Serve as an escalation point for critical production incidents and drive root-cause analysis and continuous improvement.
• Communicate complex technical concepts and architecture decisions effectively to executives, PMOs, business leaders, and technical teams.
• Provide strategic direction while remaining sufficiently hands-on to guide architecture, integrations, design decisions, and delivery.
• Support Agile delivery methodologies and collaborate with cross-functional teams throughout the SDLC.

• 15+ years of progressive IT experience.
• 10+ years of Quote-to-Cash (Q2C) experience.
• 10+ years of experience with Salesforce, CPQ/RCA, Field Service, Service Cloud, and ERP environments.
• Approximately 6+ years of experience working as a Salesforce Solutions Architect / Solution Architect.
• Deep expertise in:
  • Salesforce Sales Cloud
  • Salesforce CPQ
  • Revenue Cloud / RCA
  • Salesforce Service Cloud
  • Salesforce Field Service / FSL
  • Quote-to-Cash processes
  • ERP platforms and integrations
• Proven experience architecting and delivering Salesforce Q2C/CPQ/ERP integrations and consolidations.
• Experience leading at least two recent Q2C, CPQ, and ERP integration/consolidation initiatives.
• Demonstrated experience with M&A, post-acquisition integration, platform consolidation, or technology rationalization.
• Proven experience leading global delivery teams and offshore resources.
• Strong understanding of enterprise integrations, APIs, data flows, and hybrid application environments.
• Exceptional stakeholder-management and communication skills.
• Ability to communicate effectively with executives, PMOs, Sales, Finance, Operations, Enterprise Architecture, and IT leadership.
• Strong analytical, problem-solving, leadership, and decision-making skills.
• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related discipline, or equivalent experience.

• Experience with Infor Syteline is highly preferred.
• Salesforce certifications are a strong plus and will be given preference.
• Experience with Agile/Scrum/Kanban delivery methodologies.
• Exposure to enterprise SaaS platforms such as:
  • ServiceNow
  • JIRA
  • NetSuite
  • SAP
• Experience with enterprise architecture, governance, cybersecurity, and infrastructure teams.
• Experience establishing SLAs, operational standards, and platform governance.