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Field Service Scheduler Jobs in Michigan (NOW HIRING)

Maple Hill Auto Group

Customer Service Scheduler

Kalamazoo, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming. What You'll Do * Answer incoming scheduling calls (40-60 per day) with ...

Maple Hill Auto Group

Customer Service Scheduler

Kalamazoo, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming. What You'll Do * Answer incoming scheduling calls (40-60 per day) with ...

Mahr, Inc.

Field Service Supervisor

Wixom, MI · On-site

Partner with the Service Coordinator to optimize technician utilization, scheduling, and resource ... Minimum 5 years of experience in field service, applications engineering, technical support, or a ...

Mahr Inc.

Field Service Supervisor

Wixom, MI

Partner with the Service Coordinator to optimize technician utilization, scheduling, and resource ... Minimum 5 years of experience in field service, applications engineering, technical support, or a ...

Shively Diversified Management Services

Be Seen First

Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Field Service Engineer - CNC Machine Tools (USA) Company: Jyoti CNC Automation Location: USA Tech ... Central Warehouse & Repair Centre Schedule: Monday-Friday, Core Business Hours (flexible as ...

Shively Diversified Management Services

Be Seen First

Field Service Engineer

Auburn Hills, MI · On-site

$90K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Field Service Engineer - CNC Machine Tools (USA) Company: Jyoti CNC Automation Location: USA Tech ... Central Warehouse & Repair Centre Schedule: Monday-Friday, Core Business Hours (flexible as ...

HUBER TECHNOLOGY LLC

Field Service Specialist

Southfield, MI · On-site

$26 - $32/hr

  • Medical

  • Retirement

  • PTO

Perform scheduled maintenance or repair of the equipment and all other associated equipment ... Field Service Specialists are required to be in uniform at all times during their normal work. It ...

New

Eosgroup

Field Service Engineer

Novi, MI

Title: Field Service Engineer Responsible Manager: Service Manager Polymers Location: Baltimore ... Perform preventive maintenance procedures for customer's equipment within the scheduled time.

Eosgroup

Field Service Engineer

Novi, MI

Field Service Engineer Responsible Manager: Service Manager, SE/WEST Location: Atlanta We are ... Perform preventive maintenance procedures for customer's equipment within the scheduled time.

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Field Service Scheduler information

What are the key skills and qualifications needed to thrive as a field service scheduler?

To thrive as a Field Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage competing priorities help individuals excel in this role. These skills ensure efficient resource allocation, high customer satisfaction, and smooth coordination of field operations.

What does a field service scheduler do?

A Field Service Scheduler is responsible for coordinating and assigning service technicians to customer sites based on service requests, technician availability, and location. They manage daily schedules, optimize routes, and ensure that service appointments are met efficiently. Their role helps improve customer satisfaction by minimizing wait times and ensuring timely service delivery. Field Service Schedulers often use specialized software to track jobs, handle emergencies, and communicate with both technicians and customers.

How does a field service scheduler typically coordinate with technicians and customers to manage last-minute changes or emergencies?

Field Service Schedulers play a crucial role in managing dynamic, fast-paced schedules. When unexpected situations arise, such as urgent service requests or technician absences, schedulers must quickly communicate with both field technicians and customers to adjust appointments and minimize disruptions. This often involves reprioritizing tasks, leveraging scheduling software, and maintaining clear, proactive communication to ensure service quality and customer satisfaction. Strong organizational and interpersonal skills are essential to handle these challenges effectively.

What is the difference between Field Service Scheduler vs Service Coordinator?

AspectField Service SchedulerService Coordinator
CredentialsTypically requires scheduling, customer service, and basic technical knowledgeOften requires customer service and communication skills, some technical understanding
Work EnvironmentField-based, coordinating on-site service appointmentsOffice-based, managing service requests and client communication
Employer & IndustryUsed in industries like HVAC, plumbing, electrical servicesCommon in similar service industries, focusing on client coordination
Search & Comparison IntentPeople comparing scheduling roles in field servicePeople seeking roles focused on customer communication and scheduling

The Field Service Scheduler primarily manages scheduling and dispatching technicians for on-site work, often requiring technical knowledge. The Service Coordinator handles customer communication, service requests, and scheduling from an office setting. While both roles support field operations, the scheduler is more focused on logistics, whereas the coordinator emphasizes client interaction and service planning.

What are popular job titles related to Field Service Scheduler jobs in Michigan? For Field Service Scheduler jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Field Service Scheduler jobs in Michigan look for? The top searched job categories for Field Service Scheduler jobs in Michigan are:
What cities in Michigan are hiring for Field Service Scheduler jobs? Cities in Michigan with the most Field Service Scheduler job openings:
Field Service Scheduler jobs near you

Customer Service Scheduler

Maple Hill Auto Group

Kalamazoo, MI • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Customer Service Representative / Scheduler

Are you the kind of person who keeps everything running smoothly, stays calm on a busy phone line, and genuinely enjoys helping people? We're looking for a Customer Service Representative / Scheduler to be the friendly first point of contact for our service customers. In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming.

What You'll Do
  • Answer incoming scheduling calls (40–60 per day) with professionalism and warmth
  • Confirm customer information (name, email, phone, vehicle) to ensure accurate scheduling
  • Manage the appointment schedule for two shops, allowing proper time for each visit and preventing over-booking
  • Track down answers for customers using multiple resources — or partner with coworkers, service advisors, and parts advisors to find them
  • Review appointments regularly with a keen eye for detail to catch and correct errors
  • Coordinate with service advisors on loaner vehicles, pickups/deliveries, and waiting appointments
  • Make sound decisions in line with company policies and values so every customer has a great dealership experience
  • Take on other duties as assigned
Schedule

Our department operates:

  • Monday: 8:00 AM – 7:00 PM
  • Tuesday – Friday: 8:00 AM – 5:30 PM
  • No Weekends!
What We're Looking For
  • High school diploma or equivalent
  • Valid and insurable driver's license
  • Prior customer service experience
  • Communication: Excellent verbal, written, and digital communication skills — you connect with people effectively, efficiently, and with empathy
  • Problem solving: You ask smart, relevant questions, know where to find answers, and craft solutions that work for the customer and the business alike
Compensation & Benefits
  • $16-$18/hour depending on experience
  • PTO
  • Paid Holidays
  • 401k with Company Match
  • Health, Vision & Dental benefits
  • Room for growth and promotion

[Company Name] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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