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Field Service Scheduler Jobs in Delaware (NOW HIRING)

NRG

Field Service Professional - Dover, DE

Dover, DE · On-site

Work-Life Balance:4-day work weeks (4/10 schedule, including Saturdays) to give you more time for ... Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace ...

Kinetic Cuttings Systems

Be Seen First

Industrial CNC Machine Field Service Technician

Wilmington, DE · On-site

$60K - $100K/yr

Industrial CNC Machine - Field Service Technician Position Overview This role will require travel ... Flexible scheduling opportunities * Travel, Hotel, Rental Car, Gas and daily allowance for food is ...

Kinetic Cuttings Systems

Be Seen First

Industrial CNC Machine Field Service Technician

Wilmington, DE · On-site

$60K - $100K/yr

Industrial CNC Machine - Field Service Technician Position Overview This role will require travel ... Flexible scheduling opportunities * Travel, Hotel, Rental Car, Gas and daily allowance for food is ...

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Field Service Scheduler information

What are the key skills and qualifications needed to thrive as a field service scheduler?

To thrive as a Field Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage competing priorities help individuals excel in this role. These skills ensure efficient resource allocation, high customer satisfaction, and smooth coordination of field operations.

What does a field service scheduler do?

A Field Service Scheduler is responsible for coordinating and assigning service technicians to customer sites based on service requests, technician availability, and location. They manage daily schedules, optimize routes, and ensure that service appointments are met efficiently. Their role helps improve customer satisfaction by minimizing wait times and ensuring timely service delivery. Field Service Schedulers often use specialized software to track jobs, handle emergencies, and communicate with both technicians and customers.

How does a field service scheduler typically coordinate with technicians and customers to manage last-minute changes or emergencies?

Field Service Schedulers play a crucial role in managing dynamic, fast-paced schedules. When unexpected situations arise, such as urgent service requests or technician absences, schedulers must quickly communicate with both field technicians and customers to adjust appointments and minimize disruptions. This often involves reprioritizing tasks, leveraging scheduling software, and maintaining clear, proactive communication to ensure service quality and customer satisfaction. Strong organizational and interpersonal skills are essential to handle these challenges effectively.

What is the difference between Field Service Scheduler vs Service Coordinator?

AspectField Service SchedulerService Coordinator
CredentialsTypically requires scheduling, customer service, and basic technical knowledgeOften requires customer service and communication skills, some technical understanding
Work EnvironmentField-based, coordinating on-site service appointmentsOffice-based, managing service requests and client communication
Employer & IndustryUsed in industries like HVAC, plumbing, electrical servicesCommon in similar service industries, focusing on client coordination
Search & Comparison IntentPeople comparing scheduling roles in field servicePeople seeking roles focused on customer communication and scheduling

The Field Service Scheduler primarily manages scheduling and dispatching technicians for on-site work, often requiring technical knowledge. The Service Coordinator handles customer communication, service requests, and scheduling from an office setting. While both roles support field operations, the scheduler is more focused on logistics, whereas the coordinator emphasizes client interaction and service planning.

What are popular job titles related to Field Service Scheduler jobs in Delaware?

For Field Service Scheduler jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Field Service Scheduler jobs in Delaware look for?

The top searched job categories for Field Service Scheduler jobs in Delaware are:

What cities in Delaware are hiring for Field Service Scheduler jobs?

Cities in Delaware with the most Field Service Scheduler job openings:

Field Service Scheduler jobs near you

Field Service Professional - Dover, DE

NRG

Dover, DE • On-site

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint-named one ofForbe'sWorld's 50 Most Innovative Companies-is looking forField Service Techniciansto join our nationally recognized team. 

Why Technicians Choose Vivint: 

  • Total Compensation:Competitive hourly base pay +uncapped commissionand performance incentives. 
  • Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. 
  • Zero Commute:Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments-you clock in from your driveway. 
  • Work-Life Balance:4-day work weeks (4/10 schedule, including Saturdays) to give you more time for what matters. 
  • Fully Equipped:We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. 
  • The Perks:10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. 
  • Adventure:Opportunity to earn a yearly company-paid incentive trip (plus one guest!). 

A Day in the Life: 

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes: 

  • Technical Excellence:Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems. 
  • Consultative Sales:Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site. 
  • Customer Education:Training homeowners on how to use their new system to protect their families. 
  • Growth:Benefiting from consistent coaching and leadership training to move up within our national organization. 

What We're Looking For: 

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have: 

  • A Sales Mindset:Experience in retail, B2C sales, insurance, or service-based sales is a major plus. 
  • Customer First Attitude:Ability to act with integrity while building rapport with diverse customers. 
  • Technical Aptitude:Experience in cable/satellite install, pest control, construction, or solar is helpful but not required. 
  • Requirements:A valid driver's license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law. 

Physical Requirements: 

  • Ability to lift and carry up to 45 lbs. 
  • Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics. 
  • Comfortable bending, kneeling, and standing for extended periods. 

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers. 

Ready to transform your career? Apply today to join the Vivint team! 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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