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Field Service Scheduler Jobs in Delaware (NOW HIRING)

Felder Group USA

Field Service Technician

New Castle, DE · On-site

$25/hr

Field Service Technician - Industrial Woodworking Machinery Company: Felder Group USA Location ... New Castle, DE Schedule: Full-time | Monday-Friday (occasional weekends as needed) | 8:00 AM-5:00 ...

Felder Group USA

Field Service Technician

New Castle, DE · On-site

$25/hr

Field Service Technician - Industrial Woodworking Machinery Company: Felder Group USA Location ... New Castle, DE Schedule: Full-time | Monday-Friday (occasional weekends as needed) | 8:00 AM-5:00 ...

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Field Service Technician - Industrial Woodworking Machinery Company: Felder Group USA Location ... New Castle, DE Schedule: Full-time | Monday-Friday (occasional weekends as needed) | 8:00 AM-5:00 ...

Felder Group USA

Field Service Engineer

New Castle, DE · On-site

$25/hr

Field Service Technician - Industrial Woodworking Machinery Company: Felder Group USA Location ... New Castle, DE Schedule: Full-time | Monday-Friday (occasional weekends as needed) | 8:00 AM-5:00 ...

Shimadzu Scientific Instruments

$75K - $77K/yr

Field Service Engineer I Location: Delaware Salary: $75,000 - $77,000 per year Who are we ... In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled ...

EnerSys

Field Service Representative

Hockessin, DE

$85K - $128K/yr

The Field Service Representative works closely with Business Development, Sales, Program Management ... Excellent communication skills, strong troubleshooting methodologies, schedule flexibility Work ...

Carrier

Field Service Supervisor

New Castle, DE · On-site

$79K - $158K/yr

About this role Supervises a team of entry to intermediate level Field Service professionals or ... Training and development schedule, Onsite training * Fleet, Site visits, jobsite QA * Customer ...

NRG

Field Service Professional - Dover, DE

Dover, DE · On-site

Work-Life Balance: 4-day work weeks (4/10 schedule, including Saturdays) to give you more time ... Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace ...

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Field Service Scheduler information

What are the key skills and qualifications needed to thrive as a field service scheduler?

To thrive as a Field Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software, CRM systems, and workforce management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage competing priorities help individuals excel in this role. These skills ensure efficient resource allocation, high customer satisfaction, and smooth coordination of field operations.

What does a field service scheduler do?

A Field Service Scheduler is responsible for coordinating and assigning service technicians to customer sites based on service requests, technician availability, and location. They manage daily schedules, optimize routes, and ensure that service appointments are met efficiently. Their role helps improve customer satisfaction by minimizing wait times and ensuring timely service delivery. Field Service Schedulers often use specialized software to track jobs, handle emergencies, and communicate with both technicians and customers.

How does a field service scheduler typically coordinate with technicians and customers to manage last-minute changes or emergencies?

Field Service Schedulers play a crucial role in managing dynamic, fast-paced schedules. When unexpected situations arise, such as urgent service requests or technician absences, schedulers must quickly communicate with both field technicians and customers to adjust appointments and minimize disruptions. This often involves reprioritizing tasks, leveraging scheduling software, and maintaining clear, proactive communication to ensure service quality and customer satisfaction. Strong organizational and interpersonal skills are essential to handle these challenges effectively.

What is the difference between Field Service Scheduler vs Service Coordinator?

AspectField Service SchedulerService Coordinator
CredentialsTypically requires scheduling, customer service, and basic technical knowledgeOften requires customer service and communication skills, some technical understanding
Work EnvironmentField-based, coordinating on-site service appointmentsOffice-based, managing service requests and client communication
Employer & IndustryUsed in industries like HVAC, plumbing, electrical servicesCommon in similar service industries, focusing on client coordination
Search & Comparison IntentPeople comparing scheduling roles in field servicePeople seeking roles focused on customer communication and scheduling

The Field Service Scheduler primarily manages scheduling and dispatching technicians for on-site work, often requiring technical knowledge. The Service Coordinator handles customer communication, service requests, and scheduling from an office setting. While both roles support field operations, the scheduler is more focused on logistics, whereas the coordinator emphasizes client interaction and service planning.

What are popular job titles related to Field Service Scheduler jobs in Delaware?

For Field Service Scheduler jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Field Service Scheduler jobs in Delaware look for?

The top searched job categories for Field Service Scheduler jobs in Delaware are:

What cities in Delaware are hiring for Field Service Scheduler jobs?

Cities in Delaware with the most Field Service Scheduler job openings:

Field Service Scheduler jobs near you

Field Service Technician

Toyota Material Handling PennWest, Inc.

New Castle, DE • On-site

Full-time

Retirement, PTO

Posted 29 days ago

Job description

At ToyotaLift Northeast, we keep our customers' operations moving by providing industry-leading material handling equipment and exceptional service. As a Field Service Technician, you'll work independently from a company-provided service vehicle, diagnosing, repairing, and maintaining forklifts and other material handling equipment at customer locations. If you enjoy solving mechanical and electrical problems, working directly with customers, and taking pride in quality workmanship, we'd love to hear from you.
The Field Service Technician is responsible for troubleshooting, repairing, and performing preventative maintenance on electric and internal combustion (fuel-powered) forklifts and other material handling equipment at customer locations. This position serves as the primary point of contact between ToyotaLift Northeast and our customers, delivering timely, high-quality service while ensuring equipment operates safely and efficiently.
What You'll Do
  • Diagnose, troubleshoot, repair, and test electric and internal combustion forklifts and material handling equipment.
  • Perform preventative maintenance and scheduled service for customers under maintenance agreements.
  • Inspect equipment and recommend additional repairs or maintenance when appropriate.
  • Complete work orders, repair documentation, and service reports accurately and in a timely manner.
  • Communicate repair findings, recommendations, and equipment status with customers and internal service teams.
  • Coordinate daily service activities with the Service Coordinator and Service Manager to ensure prompt response to customer needs.
  • Maintain an organized inventory of parts and supplies within the company service vehicle.
  • Keep the service vehicle clean, organized, and properly maintained, including routine inspections and scheduled maintenance.
  • Follow all company, OSHA, and customer-specific safety procedures.
  • Properly handle and dispose of hazardous materials in accordance with company and environmental regulations.
  • Maintain personal tools in safe working condition and keep work areas clean and organized.
  • Assist with training and mentoring new technicians through hands-on field support.
  • Deliver exceptional customer service while building strong relationships with customers.
  • Perform additional duties as assigned.

Qualifications
Required Skills & Abilities
  • Strong mechanical aptitude with experience troubleshooting electrical, hydraulic, and mechanical systems.
  • Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint) and the ability to learn and utilize service management software, CRM systems, and mobile applications.
  • Comfortable using tablets and mobile technology to complete work orders, preventative maintenance inspections, service reports, and other required documentation.
  • Excellent verbal and written communication skills with the ability to interact professionally with customers, coworkers, and management.
  • Strong organizational, problem-solving, and time management skills with the ability to prioritize multiple service calls.
  • Ability to work independently while managing a daily service schedule.
  • Demonstrates a strong sense of urgency and commitment to delivering exceptional customer service.
  • Ability to safely work at heights using ladders and scissor lifts.
  • Ability to lift up to 70 pounds independently and up to 150 pounds with assistance.
  • Ability to successfully complete the company's technical certification program.
  • Willingness to work overtime and participate in an on-call rotation as needed to support customer operations.
  • Valid driver's license with an acceptable driving record.

Education & Experience
  • High school diploma or GED required.
  • Minimum of three (3) years of experience diagnosing and repairing mechanical, electrical, and hydraulic systems in material handling, heavy equipment, construction equipment, agricultural equipment, automotive, diesel, or related industries.
  • Technical school, vocational training, or an associate degree in diesel technology, automotive technology, industrial maintenance, or a related field is preferred.

Physical Requirements
This position requires regular physical activity and the ability to work in both indoor and outdoor environments.
The successful candidate must be able to:
  • Stand, walk, kneel, crouch, bend, twist, crawl, and climb throughout the workday.
  • Lift and carry up to 70 pounds independently and up to 150 pounds with assistance.
  • Safely work from ladders, scissor lifts, and elevated work platforms.
  • Frequently use hands and fingers to operate tools, equipment, and mobile devices.
  • Read technical manuals and inspect equipment components, requiring close vision and the ability to adjust focus.
  • Work in varying weather conditions and industrial environments.
  • Drive to customer locations throughout the assigned territory, including trips of up to three hours.
  • Travel overnight on occasion when business needs require.
  • Work in a fast-paced environment while maintaining a strong commitment to safety and quality workmanship.

Why Join ToyotaLift Northeast?
We offer:
  • Competitive pay based on experience
  • Company-provided service vehicle
  • Comprehensive benefits package
  • 401(k) with company match
  • Paid holidays and paid time off
  • Ongoing manufacturer and technical training
  • Career growth opportunities
  • Stable, growing organization with a customer-first culture

ToyotaLift Northeast is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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