Field Service Manager Jobs in Springfield, MO (NOW HIRING)

As the premium and local provider of coffee, tea, and beverage solutions since 1960, PrairieFire Coffee Roasters continues to innovate and expand our business nationwide by offering tailored beverage solutions to meet the specific needs of each customer backed by our friendly, reliable PrairieFire service.

As a PrairieFire Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality customer service. The ideal candidate for this role will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training and will be comfortable consulting with customers to effectively understand their needs.

Why you’ll love working here:

• We offer a full-time, Monday-Friday work schedule.
• $21.50 hr 
• You’ll receive paid time off (PTO) at a generous accrual rate.
• Whether you're at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience. 
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• We offer employee discounts on the best coffee and tea products around!

What you’ll do:

Installation and Service:

• Install and service products and systems at customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.

Customer Service:

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answers questions.

Technical Support:

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

Training and Education:

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to co-workers and other departments.

Documentation:

• Maintain accurate records of installations and troubleshooting steps, including pictures.

Safety:

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Where you’ll work:

PrairieFire Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation – this means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of commercial conditions, as well as situations requiring customer interaction. While you’ll be traveling during working hours, you’ll be back at the home location by the end of your day. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 75lbs regularly.

Who should apply:

The personal attributes that will set you apart in our hiring process include integrity and accountability – our Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members. The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the ideal candidate for this role will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOP’s. Proficiency in using hand tools and basic power tools is of the utmost important in this position.

Your qualifications:

• Must maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and must be able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

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