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Field Service Manager Jobs in Nepean, ON (NOW HIRING)

Xerox

Field Service Technician - Ottawa, ON

Ottawa, ON · On-site

... field service technicians to delight our customers. *Must hold a U.S. visa to be eligible for ... Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 ...

JP Recruitment

Service Manager - 1861593

Ottawa, ON

$90K - $130K/yr

A market leader in the HVAC industry is looking for a Service Manager in the Ottawa/Montreal/Quebec City region. You will be leading a team of service technicians and service call centre employees in ...

Great Lakes Group

Be Seen First

Services Coordinator

Hamilton, ON · On-site

$30 - $38/hr

Schedule and coordinate field service technicians , controls engineers , robot programmers , project managers, and subcontractors according to technical skill set, availability, location, and ...

Stratus51

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Warehouse and Dispatch Agent

Ottawa, ON · On-site

CA$20 - CA$26.50/hr

Advanced proficiency with Jobber or comparable Field Service Management (FSM) platforms, Microsoft Office (Proficient knowledge Word and Excel is key to this role) and use of barcode scanners

OSL Retail Services Inc

Field Sales Manager

Ottawa, ON · On-site

CA$55 - CA$60K/hr

Overview At OSL Retail Services, we believe people are the heart of everything we do, and it is an ... Reporting to the Regional Sales Manager the Field Sales Manager will be responsible for building ...

Great Lakes Group

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Industrial Millwright

Hamilton, ON · On-site

CA$38 - CA$45/hr

Prior experience managing and operating a service truck or field service vehicle is highly beneficial. * Experience with conveyors , motors , gearboxes , automation equipment , or robotic systems is ...

New

Cencora

Field Case Manager

Ottawa, ON

Ability to evaluate case status, service risks, and barriers to therapy access.Ability to validate ... Field Case Manager role. Affiliated Companies: Affiliated Companies: Innomar Strategies

Cencora

Field Case Manager

Ottawa, ON

Exceptional customer service and interpersonal skills Ability to manage multiple tasks and ... Field Case Manager role. Affiliated Companies: Affiliated Companies: Innomar Strategies

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Field Service Manager information

See Nepean, ON salary details

$33.8K

$72.3K

$115.9K

How much do field service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for field service manager in Nepean, ON is $72,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,226.00 and $87,557.00 per year, depending on experience, location, and employer.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with experienced managers and those in specialized industries earning higher. Compensation can vary based on location, industry, company size, and level of experience, and often includes benefits such as bonuses and overtime pay.

What cities near Nepean, ON are hiring for Field Service Manager jobs?

Cities near Nepean, ON with the most Field Service Manager job openings:

Field Service Manager jobs near you

Field Service Technician - Ottawa, ON

Xerox

Ottawa, ON • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

104th of 159 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.


We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

*Must hold a U.S. visa to be eligible for travel to the United States for training
*Bilingual skills in French and English are considered an asset.

Primary Responsibilities:

  • Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
  • Use electro-mechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Achieve key productivity goals.This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum. 
 

Skills and Qualifications: 

Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair. 

Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  

Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check. 

This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.  

Here's what success looks like in the first 60 days: 

You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 

    • Comprehensive understanding of our company and customer service culture.  
    • Clear expectations in reference to call load, territory alignment and client satisfaction. 
    • Thorough knowledge base of the equipment and inventory needs to support your territory. 
    • Actively and correctly completing service calls independently. 

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture. 
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
  • Paid time off, plus holidays and personal days.

#LI-DS1
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What Xerox employees say

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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

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