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Field Service Manager Jobs in Port Rowan, ON (NOW HIRING)

Brandt

Service Writer - Peterbilt

Vittoria, ON

Fields internal and external customer inquiries to the Service Department * Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

Sienna Senior Living

General Manager

Tillsonburg, ON · On-site

CA$80K - CA$101K/yr

... related field, equipping you with a solid foundation in management principles and practices ... Your skills in this area will help promote our services and enhance our reputation and reach • ...

Sienna Senior Living

General Manager

Tillsonburg, ON

CA$80K - CA$101K/yr

... related field, equipping you with a solid foundation in management principles and practices ... Your skills in this area will help promote our services and enhance our reputation and reach • ...

Brandt

Branch Manager - Peterbilt

Vittoria, ON

Manage branch account receivables in conjunction with the Director of Credit Services * Other duties as assigned What We Look For * Must have 5+ years' experience in the heavy equipment field ...

Enterprise Holdings

Management Trainee

Tillsonburg, ON

CA$53K/yr

Whether you see yourself in sales, business development, customer service, retail management, or ... field. * Must have 6 months cumulative experience or involvement in any of the following: * Sales ...

Enterprise Holdings

Management Trainee

Tillsonburg, ON · On-site

CA$53K/yr

Whether you see yourself in sales, business development, customer service, retail management, or ... field. * Must have 6 months cumulative experience or involvement in any of the following: * Sales ...

Domino's Pizza Canada

Store Lead(Norfolk)

Simcoe, ON · On-site

CA$39K/yr

Leadership or supervisory experience in similar field * Strong customer service background * Motivated and driven by success and accomplishments * Time management skills * Thrives under challenging ...

Westburne

Inside/Counter Sales Associate

Simcoe, ON · On-site

Reporting to the Branch Manager, you will support the field sales and project management teams. How ... You will make a personal impact, you consistently achieve a high level of customer service and also ...

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Field Service Manager information

How does a field service manager typically coordinate with technicians and clients to ensure timely service delivery?

A Field Service Manager is responsible for overseeing service technicians, scheduling field operations, and maintaining strong communication with clients. They regularly coordinate daily assignments, monitor progress through service management software, and address any issues that arise in the field. Successful managers also facilitate feedback between technicians and clients to resolve concerns quickly and ensure customer satisfaction. This often involves balancing resource allocation, handling urgent requests, and implementing process improvements to optimize service delivery.

What is the difference between Field Service Manager vs Service Technician?

AspectField Service ManagerService Technician
CredentialsTypically requires management experience, technical knowledge, and certifications like HVAC or electrical licensesRequires technical certifications, such as HVAC, electrical, or plumbing licenses
Work EnvironmentSupervises teams, plans service schedules, and manages client relationshipsPerforms on-site repairs, installations, and maintenance tasks
Employer & Industry UsageUsed in industries like HVAC, telecommunications, and industrial equipmentCommon in similar industries for hands-on technical work

The main difference is that a Field Service Manager oversees teams and operations, while a Service Technician focuses on performing technical service tasks. Both roles require technical certifications, but the manager role emphasizes leadership and coordination.

How much do field service managers make in the US?

Field service managers in the US typically earn a median annual salary of around $70,000 to $90,000, with higher earnings possible based on experience, industry, and location. Salaries can range from approximately $50,000 for entry-level roles to over $120,000 for senior positions or those in high-demand sectors, often supplemented by bonuses and benefits.

What is a field service manager?

Field Service Managers are professionals responsible for overseeing and coordinating field service operations, such as installation, maintenance, or repair services typically performed at customer locations. They manage teams of field technicians, ensure service quality, handle customer inquiries, and optimize schedules and resources to meet client needs. Their role often includes training staff, monitoring performance metrics, and implementing safety and compliance standards. Field Service Managers play a vital role in ensuring customer satisfaction and operational efficiency for organizations that provide on-site services.

What are the key skills and qualifications needed to thrive as a field service manager?

To thrive as a Field Service Manager, you need strong leadership abilities, technical expertise in your industry, and experience in service operations, often supported by a bachelor's degree in business, engineering, or a related field. Familiarity with field service management software, CRM systems, and scheduling tools is essential, and certifications like Certified Service Manager (CSM) can be advantageous. Exceptional problem-solving, communication, and customer relationship skills help you lead teams and ensure client satisfaction. These skills ensure efficient service delivery, high team performance, and strong customer retention in a dynamic work environment.
What cities near Port Rowan, ON are hiring for Field Service Manager jobs? Cities near Port Rowan, ON with the most Field Service Manager job openings:
Field Service Manager jobs near you

Service Writer - Peterbilt

Brandt

Vittoria, ON

Full-time

Re-posted 19 days ago

Job description

We are currently seeking a Service Writer for our North Bay Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

#LI-onsite


Required Skills
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • Basic knowledge of accounting practices

Required Experience
  • Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience

Discover The Brandt Advantage

When you work for Brandt, we work for you.  It’s as simple as that.  That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.

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