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Field Service Lightning Jobs (NOW HIRING)

Formfactor

Principal Field Service Engineer

Boulder, CO · On-site

$72K - $94K/yr

... Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems Education & Experience: Minimum of 5 years of related ...

Nagarro

Staff Engineer / Salesforce QA Tester

Atlanta, GA · On-site

$70K - $91K/yr

The ideal candidate will have a strong QA background with hands-on experience in testing Salesforce applications, particularly within the Field Service Lightning (FSL) module. Key Responsibilities:

Incorporan.Inc

Salesforce Technical Architect

Bellevue, WA · On-site

$77.50 - $96/hr

... on field service lightning, heroku connector, salesforce lightning connect , Wave analytics are much desired. ->Experience with Lightning components, including transitioning an organization from ...

Incorporan.Inc

Salesforce Technical Architect

Bellevue, WA

$77.50 - $96/hr

... on field service lightning, heroku connector, salesforce lightning connect , Wave analytics are much desired. ->Experience with Lightning components, including transitioning an organization from ...

BusPatrol LLC

Lead Salesforce Developer

Austin, TX · On-site

$55 - $72.75/hr

Develop and enhance solutions across Service Cloud, Field Service Lightning (FSL), Revenue Cloud, and core CRM, ensuring scalable and maintainable architecture. * Build and optimize contact center ...

Nagarro

Staff Engineer / Salesforce QA Tester

Atlanta, GA · On-site

$70K - $91K/yr

The ideal candidate will have a strong QA background with hands-on experience in testing Salesforce applications, particularly within the Field Service Lightning (FSL) module. Key Responsibilities:

Bloomforth Corp

Salesforce Developer

Mclean, VA · On-site

$56 - $74.25/hr

Ideal candidate will have strong Salesforce skills in the areas of configuration, custom build using APEX and Field Service Lightning. Role * Setting up FSL, including initial configuration, service ...

MSD

Salesforce Systems Specialist

Rockville, MD · On-site

$116K - $177K/yr

Design, implement, and maintain the architecture of our Salesforce Sales Cloud, Service Cloud, and Field Service Lightning, ensuring smooth integrations with ERP and other platforms. • Development ...

Promachbuilt

Field Service Technician

Waukesha, WI

Manage field service appointments and customer troubleshooting requests through Salesforce - Field Service Lightning. * Ability to manage travel and expenses through expense management software while ...

Pro Mach, Inc.

Field Service Technician

Waukesha, WI · On-site

Manage field service appointments and customer troubleshooting requests through Salesforce - Field Service Lightning. * Ability to manage travel and expenses through expense management software while ...

NCBiotech

Field Service Engineer - Lexington, KY

Durham, NC · On-site

$70 - $100/hr

... Service Lightning. * Participate in regional field coverage rotation, including occasional ... overnight travel and weekend/holiday/on-call support, while providing valuable product performance ...

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How much do field service lightning jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for field service lightning in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is Field Service Lightning?

Field Service Lightning (FSL) is a Salesforce product designed to help businesses manage their field service operations. It streamlines scheduling, dispatching, and tracking of mobile workers, ensuring that the right technician is sent to the right job at the right time. FSL integrates seamlessly with Salesforce's CRM, allowing for better collaboration between field agents and office staff. The platform supports work order management, real-time updates, and mobile access, improving efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Field Service Lightning specialist?

To thrive as a Field Service Lightning (FSL) Specialist, you need strong Salesforce administration skills, a solid understanding of field service processes, and experience with workflow automation, often supported by Salesforce certifications (such as Salesforce Certified Field Service Consultant). Familiarity with the FSL platform, mobile applications, scheduling optimization tools, and integration with CRM systems is typically required. Excellent problem-solving, communication, and customer service skills help specialists manage client needs and field technician coordination effectively. These combined skills ensure seamless field operations, improved customer satisfaction, and optimized service delivery.

What are some common challenges faced by Field Service Lightning consultants when implementing solutions for clients?

Field Service Lightning consultants often encounter challenges such as integrating FSL with existing legacy systems, customizing workflows to match unique client requirements, and ensuring seamless mobile access for field technicians. Managing change resistance among end-users and effectively training staff on new features can also pose difficulties. Success in the role requires strong problem-solving skills, clear communication with both technical and non-technical stakeholders, and the ability to adapt quickly to evolving client needs.

What is the difference between Field Service Lightning vs Field Service Technician?

AspectField Service LightningField Service Technician
CredentialsTypically requires Salesforce certifications and technical knowledgeRequires technical training, certifications in specific equipment or systems
Work EnvironmentPrimarily uses software tools, often office-based with fieldworkHands-on, on-site repair and maintenance work
Employer & IndustryUsed by companies utilizing Salesforce for service managementEmployed by service providers, maintenance companies, or manufacturing firms
Common Search/ComparisonYesYes

Field Service Lightning is a Salesforce platform used to manage field service operations, focusing on scheduling, dispatching, and customer management. In contrast, a Field Service Technician performs hands-on repair and maintenance tasks. While the technician role involves technical skills and on-site work, Field Service Lightning is a software tool that supports these activities. Both roles are interconnected, with the technician executing tasks scheduled and managed through Field Service Lightning.

More about Field Service Lightning jobs

What states have the most Field Service Lightning jobs?

States with the most job openings for Field Service Lightning jobs include:

What job categories do people searching Field Service Lightning jobs look for?

The top searched job categories for Field Service Lightning jobs are:

Field Service Lightning jobs near you
Infographic showing various Field Service Lightning job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

Principal Field Service Engineer

Formfactor

Boulder, CO • On-site

$72K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

FormFactor rating

6.7

Company rating: 6.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Shift:

The regular hours for this position are day shift.

Job Description:

We are seeking a Principal Field Service Engineer with a strong background in customer service and advanced technical maintenance to join our Boulder-based Service Team supporting our Quantum Cryogenic product line.

This role serves as a technical expert and escalation point, working cross-functionally with Engineering, Manufacturing, Quality, and Supply Chain to deliver high-quality, timely service solutions and drive continuous product and process improvements.

Key Responsibilities:

  • Perform preventative and corrective maintenance on cryogenic systems at customer sites.

  • Lead installation and commissioning activities, including final system acceptance in accordance with defined protocols.

  • Diagnose, troubleshoot, and repair complex equipment issues via on-site visits, telephone, and email support.

  • Serve as a technical escalation point, managing and resolving advanced customer and system issues.

  • Communicate clearly and professionally with customers to ensure an exceptional service experience.

  • Complete work orders, service reports, and documentation accurately and within established timelines.

  • Develop, maintain, and continuously improve service procedures, protocols, and technical documentation.

  • Partner cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product improvements and reliability initiatives.

  • Deliver technical training and instruction to customers, field engineers, and internal teams.

  • Participate in ongoing training and certification programs to maintain and expand technical expertise.

  • Provide input into service strategy, tools, and processes to enhance operational efficiency and customer satisfaction.

Preferred Qualifications:

  • Experience supporting quantum computing, semiconductor, or cryogenic systems.

  • Prior experience in a lead or mentorship role within field service.

  • Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.).

  • Experience developing technical training materials or service documentation.

  • International field service experience.

Work Environment & Physical Requirements:

  • This is an hybrid role based in Boulder, CO, operating within office, lab, and manufacturing environments.

  • Extensive travel is required, including frequent domestic travel and occasional international assignments.

  • Lift and move equipment weighing 40-80 pounds (with assistance for heavier items).

  • Routinely bend, stoop, and work in confined spaces.

  • Work in technical environments including labs and customer facilities.


Skills:

Cryocoolers, Cryogenic Refrigerators, Cryogenics, Cryogenic Systems, Cryogenic Testing, Cryostats, Customer Support, Customer Support Training, Customer Technical Support, Detail-Oriented, Field Service Engineering, Field Services, Industrial Maintenance, Interpersonal Communication, Microsoft Office, Project Organization, Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems

Education & Experience:

Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work| Required

Pay Range:

$72,100.00 - $94,605.00

Pay Range Explained:

This role in Boulder, Colorado pays between $72,100.00 and $94,605.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.

Equal Employment Opportunity Statement

FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

For roles that are designated as remote-eligible, employees cannot be located in:AL, AK, AR, DE, GA, HI, IL, IA, KY, LA, ME, MD, MS, MO, NE, NV, NJ, NM, ND, OK, PA, RI, SC, SD, TN, WV, WI, WY. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. A role is remote-eligible only when it is listed as "Remote" in the job location.

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