Field Operations Manager Jobs in Springfield, MO

Job Description
RESPONSIBILITIES
1. Field Operations and Affiliate Support (75%)
• Providing Operational Support and Guidance: Partner with Affiliates through regular phone and email communication to offer operational guidance, share best practices, provide support, and address challenges, ensuring alignment with ATC standards and goals.
• Accreditation Coordination for Affiliate Reviews: Liaise with Affiliates to schedule review dates, communicate pre-visit preparation requirements, track and process follow-up review items, coordinate and communicate about review logistics, and ensure all required materials and information are complete and accessible before and after each visit.
• Affiliate Communications: Manage email and phone communications with Affiliates and relay key information, updates, and concerns to the Director.
• Affiliate Data Systems: Oversee data collection and input and assist Affiliates with monthly reporting needs and requirements.
• Affiliate Records Management Manage digital & paper files for each Affiliate
• Accreditation Documentation Track & review documents for new centers and current Affiliates
• Complaints & Resolutions Prioritize complaints received at the National Office. Communicate with Director and assist in response.
• Insurance and Compliance Tracking: Support the monitoring of insurance-related requirements and other compliance items to help Affiliates remain in good standing
• Operational Support to the Director: Provide general administrative and operational support to the Director of Field Operations to maintain efficiency and consistency across field operations.
2. Accreditation Review Travel (25%)
• Conduct On-Site Accreditation Reviews: Travel approximately 6-8 weeks per year to conduct on-site accreditation reviews, either independently or in collaboration with the Director, at approximately 20-30 locations annually.
3. Other Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with appropriate notice.
REPORTING RELATIONSHIP
Reports to the Director of Field Operations
DNA ALIGNMENT
ATC is a Christ-centered, non-profit ministry focused on substance abuse treatment and recovery. Our vision is freeing all people from life-controlling issues through the power of Jesus Christ. This position requires someone who is a born-again, Spirit-led believer and agrees to the Christian doctrines found on the ATC website. This role also requires the individual to live/work in and through these core values:
Core Values
• INTEGRITY We treat people like Jesus did, with eyes of grace while speaking the truth.
• EXCELLENCE Everything between the long-distance vision to the day-to-day tasks, our ministry is worth our very best effort.
• SERVICE The men, women, and teens in our care are treasured by our Savior, and we are honored to serve them.
• LEADERSHIP We live to become more like Jesus and invite as many people to come with us.
CULTURAL FIT
Energetic, positive thinker who is humble, hungry and smart. Humility in always serving others and making the engagement experience powerful, whether it's a customer, a donor or fellow team member. Hungry to perform with excellence while striving in continuous learning. The ability to be socially and relationally smart in interacting and engaging others on behalf of the ministry, understanding every team member represents ATC.
CORE OBJECTIVES
The Field Operations Manager works closely with the Director of Field Operations to support and strengthen field operations across the ATC network. This role helps communicate the ministry's vision, values, and strategy to Affiliates while promoting a healthy culture throughout the field. This position assists in operational support, accreditation coordination, Affiliate communication, compliance monitoring, records management, and process improvement. The Field Operations Manager helps ensure field systems and workflows are efficient, organized, and aligned with ATC standards.
Requirements
QUALIFICATIONS
• Minimum of three years of experience with Adult & Teen Challenge preferred; a bachelor's degree is a plus.
• Proven experience in operations management, process evaluation, or a related field.
• Proficient in data entry, management, and systems like Microsoft Office Suite and ZOHO CRM (or similar).
• Exceptional organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Strong analytical skills to assess systems, identify gaps, and provide actionable solutions.
• Demonstrated success in setting priorities, creating solutions, and shaping efficient processes.
• Skilled at building relationships and collaborating effectively with Affiliates and team members through clear and impactful communication across various channels.
• People-oriented and ministry-minded, with a heart for serving others.
• Personal qualities of integrity, credibility, and a consistent Christ-centered character.
• A solutions-oriented mindset with a focus on optimizing efficiency and driving results.
• Commitment to ATC's mission and values.
THIS JOB MIGHT BE FOR YOU IF:
• You are inspired by the mission to support affiliates in transforming lives affected by substance abuse and seeing transformation take place, one life at a time, through the power of Jesus Christ.
• You empower affiliates with the tools and support to create meaningful community impact.
• You thrive on building strong, authentic relationships and connecting with people from diverse backgrounds.
• You're comfortable working both independently and collaboratively, and you consistently make timely, effective, and ethical decisions.
• You actively listen, prioritize effectively, and communicate with clarity, care, and consideration.
• You take initiative, stay organized, and foster excellence through thoughtful, thorough efforts that create meaningful connections
Benefits
HR Benefits
1. Eligibility for health coverage through the AETNA Plan
(a) Company responsibility 80% - Employee's policy inclusive of family members - eligible on the 60th day of employment.
2. Dental Insurance through Delta.
(a) Company responsibility 80% of the employee's policy, inclusive of family members, is eligible on the 60th day of employment.
3. Vision Insurance through Delta.
(a) Company responsibility 80% of the employee's policy, inclusive of family members, is eligible on the 60th day of employment.
4. Aflac - supplemental packages that are not required
(a) Employee responsibility 100%
5. 403(b) plan - subject to plan terms
(a) Company match 3% eligible after completion of 90-day evaluation period.
6. Unlimited PTO.
7. Sick time off (STO) (80) hours per year.