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How much do field customer service rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for field customer service rep in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Field Customer Service Rep vs Inside Customer Service Rep?

AspectField Customer Service RepInside Customer Service Rep
Work EnvironmentWorks primarily outdoors or at client sitesWorks mainly in office or call center
Customer InteractionIn-person, on-site visitsPhone or online communication
Required SkillsTechnical knowledge, mobility, communicationCustomer service, computer skills, problem-solving
CertificationsOften industry-specific, technical certificationsCustomer service certifications optional

Field Customer Service Reps typically work outdoors or at client locations, providing hands-on support, while Inside Customer Service Reps operate mainly from offices, handling customer inquiries remotely. Both roles require strong communication skills, but the work environment and interaction style differ significantly.

What job makes $10,000 a month without a degree?

A Field Customer Service Representative can potentially earn $10,000 a month through commissions, bonuses, and high-volume sales, especially in industries like telecommunications or technology. Success in such roles often depends on strong communication skills, experience, and the ability to handle demanding schedules, with some positions offering performance-based pay that can reach this level without a degree.

What are Field Customer Service Representatives?

Field Customer Service Representatives are professionals who interact directly with customers outside of a traditional office setting, often visiting clients at their homes or businesses. Their main responsibilities include addressing customer inquiries, resolving issues, providing product or service information, and sometimes conducting site inspections or installations. They serve as the face of the company in the field and play a crucial role in maintaining customer satisfaction and loyalty.

What are some common challenges faced by Field Customer Service Representatives, and how can they be managed?

Field Customer Service Representatives often encounter challenges such as managing unpredictable schedules, handling difficult customer situations on-site, and adapting quickly to various environments. Success in this role requires strong problem-solving skills, effective communication, and the ability to remain calm under pressure. Building rapport with customers and staying organized can help mitigate these challenges, while ongoing training and support from the team can further enhance job performance and satisfaction.

What are the key skills and qualifications needed to thrive as a Field Customer Service Representative, and why are they important?

To thrive as a Field Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, mobile devices, and scheduling software is often required. Excellent communication, adaptability, and conflict resolution skills help you build rapport and effectively address customer concerns on-site. These skills and qualities are essential for delivering high-quality service, maintaining customer satisfaction, and representing the company positively in varied environments.
What cities are hiring for Field Customer Service Rep jobs? Cities with the most Field Customer Service Rep job openings:
Field Customer Service Rep jobs near you

Field Customer Service Representative

Elite Construction Solutions LLC

Indianapolis, IN • On-site

$50K - $65K/yr

Other

Posted 9 days ago

Job description

Description

The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

REQUIRED: KEY RESPONSIBILITIES

Project Oversight:

  • Conduct construction meetings with Property Owners to set expectations and review project scope
  • Perform regular site visits to monitor project progress and quality
  • Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines
  • Document and photograph project milestones
  • Update ERP with communications, photos, and documentation provided by Property Owner or crews

Customer Experience Management:

  • Serve as additional point of contact for Property Owners throughout field trade lifecycle
  • Proactively address customer concerns and provide real-time project updates
  • Facilitate on-site communication between crews, property owners, and internal employees
  • Guide customers through each phase of their project

Quality Control:

  • Conduct pre and post-project inspections
  • Ensure work meets company standards and customer expectations
  • Document and coordinate punch list items, small repairs as needed
  • Facilitate warranty walk-throughs and follow-up

Field Operations Support:

  • Manage site logistics
  • Identify and resolve potential project delays or issues
  • Support crew needs and resource requirements
  • Manage truck inventory for miscellaneous project items 
  • Review and approve labor invoices & receipts from subcontractors
  • Track and report special pay circumstances

Sales Operations Support:

  • Conduct thorough on-site inspections for MRP, PURE, and Inside Sales follow accurately documenting property damage and required repairs 
  • Adhering to TPA guidelines 
  • Maintain excellent communication with homeowners during inspection 
  • Ensure all documents and picture are uploaded to Blaze 
  • Communicate with MRP leaders with any issues or changes
  • This is a field position and will revolve around job site travel up to 90% of time
  • Additional Duties as Assigned

Requirements

REQUIRED: QUALIFICATIONS

  • Education: Associates degree preferred; equivalent experience in construction/project management accepted
  • 3+ years in construction project management or customer service
  • Experience with construction processes 
  • Valid driver's license and clean driving record
  • Strong project management and problem-solving abilities
  • Excellence in face-to-face customer interaction
  • Proficiency in project management software and mobile applications
  • Knowledge of construction practices and safety requirements
  • Must be able to pass a criminal background check, have a valid driver's license and a clear drug screen 


REQUIRED: KEY PERFORMANCE INDICATORS (KPIS)

  • Quality Score Card
  • Customer Satisfaction (CARE)
  • Project Service Rate


  • REQUIRED: WORKING CONDITIONS
  • Hours: 40 hours weekly
  • Location: to be performed at Elite location
  • Travel: Extensive travel to job sites up to 90% of time

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