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Field Customer Service Rep Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Meredith, NH · On-site

$15.50 - $21.25/hr

Customer Service Representative The Customer Service Representative (CSR) plays a vital role in ... Proven experience in a customer service role or related field. * Strong verbal and written ...

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Schedule appointments, dispatch field technicians, and coordinate service assignments through ... Prior experience as a Customer Service Representative or in a similar role, with a proven track ...

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How much do field customer service rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for field customer service rep in the United States is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Field Customer Service Rep vs Inside Customer Service Rep?

AspectField Customer Service RepInside Customer Service Rep
Work EnvironmentWorks primarily outdoors or at client sitesWorks mainly in office or call center
Customer InteractionIn-person, on-site visitsPhone or online communication
Required SkillsTechnical knowledge, mobility, communicationCustomer service, computer skills, problem-solving
CertificationsOften industry-specific, technical certificationsCustomer service certifications optional

Field Customer Service Reps typically work outdoors or at client locations, providing hands-on support, while Inside Customer Service Reps operate mainly from offices, handling customer inquiries remotely. Both roles require strong communication skills, but the work environment and interaction style differ significantly.

What job makes $10,000 a month without a degree?

A Field Customer Service Representative can potentially earn $10,000 a month through commissions, bonuses, and high-volume sales, especially in industries like telecommunications or technology. Success in such roles often depends on strong communication skills, experience, and the ability to handle demanding schedules, with some positions offering performance-based pay that can reach this level without a degree.

What are Field Customer Service Representatives?

Field Customer Service Representatives are professionals who interact directly with customers outside of a traditional office setting, often visiting clients at their homes or businesses. Their main responsibilities include addressing customer inquiries, resolving issues, providing product or service information, and sometimes conducting site inspections or installations. They serve as the face of the company in the field and play a crucial role in maintaining customer satisfaction and loyalty.

What are some common challenges faced by Field Customer Service Representatives, and how can they be managed?

Field Customer Service Representatives often encounter challenges such as managing unpredictable schedules, handling difficult customer situations on-site, and adapting quickly to various environments. Success in this role requires strong problem-solving skills, effective communication, and the ability to remain calm under pressure. Building rapport with customers and staying organized can help mitigate these challenges, while ongoing training and support from the team can further enhance job performance and satisfaction.

What are the key skills and qualifications needed to thrive as a Field Customer Service Representative, and why are they important?

To thrive as a Field Customer Service Representative, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, mobile devices, and scheduling software is often required. Excellent communication, adaptability, and conflict resolution skills help you build rapport and effectively address customer concerns on-site. These skills and qualities are essential for delivering high-quality service, maintaining customer satisfaction, and representing the company positively in varied environments.
What cities are hiring for Field Customer Service Rep jobs? Cities with the most Field Customer Service Rep job openings:
Field Customer Service Rep jobs near you

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Truchoice Roofing

Gambrills, MD

$15.50 - $21.25/hr

Other

Posted 29 days ago

Job description

Inside Sales Representative - ServiceTitan Expert

We are seeking a skilled and experienced Inside Sales Representative who is proficient in using ServiceTitan, a leading field service management software. As an ISR with ServiceTitan expertise, you will play a vital role in providing exceptional customer support and ensuring seamless coordination between our field technicians and clients. Your proficiency in ServiceTitan will be instrumental in delivering efficient and effective service solutions to our valued customers.

Responsibilities:

  • Utilize ServiceTitan software to manage and maintain customer service operations effectively.
  • Interact with customers via phone, email, and chat to address their queries, concerns, and service requests.
  • Ensure accurate and timely entry of customer information, service requests, and job details into the ServiceTitan system.
  • Schedule appointments, dispatch field technicians, and coordinate service assignments through ServiceTitan's scheduling and dispatching features.
  • Provide guidance and assistance to field technicians regarding job details, client requirements, and service updates via ServiceTitan's mobile app.
  • Collaborate with other departments, including sales, operations, and technical teams, to resolve customer issues promptly and ensure a seamless customer experience.
  • Maintain a thorough understanding of the ServiceTitan software, including updates and new features, and provide training and support to other team members as needed.
  • Proactively identify opportunities to optimize ServiceTitan workflows and propose improvements to enhance overall efficiency and customer satisfaction.
  • Prepare and maintain accurate reports, documentation, and records related to customer interactions, service requests, and job statuses within ServiceTitan.
  • Uphold a high level of professionalism and empathy in all customer interactions, ensuring a positive and customer-centric experience throughout.

Requirements:

  • Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service.
  • Proficiency in using ServiceTitan or similar field service management software is essential.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly and effectively.
  • Exceptional organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Detail-oriented mindset with a focus on accuracy and data integrity when working with ServiceTitan.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Familiarity with the field service industry and an understanding of service workflows is a plus.
  • Flexible availability to accommodate varying shifts, including weekends and holidays if required.

Join our team as a Customer Service Representative with ServiceTitan expertise, and contribute to our commitment to delivering outstanding customer service and streamlined operations. Apply now and become a valuable member of our organization!

Apply