Field Case Manager Jobs in Dillon, SC (NOW HIRING)

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

**Applicants must reside near the posted location. Will consider applicants in the greater Florence, SC or Conway, SC area. Role will require weekly travel to nearby stores. Relocation assistance available!**

Provides functional, technical and process guidance to ensure the company's treatment of associates is fair, respectful, and consistent with our core values and policies promoting positive working relationships and driving associate engagement with the brands business and priorities. As the primary HR resource for a region the HR Operations Specialist reviews concerns and questions directly from assigned Store Managers and Directors of Operations.  Responds to associate contacts through HR self-service cases and Ethics Point.  Provides advice and counsel to all business partners.  Ensures consistent application of policies, HR practices and programs within assigned geography.
Principles and Responsibilities
   Provides advice, counsel and guidance to retail Directors and Store Managers on HR related questions, processes, policies and procedures (i.e., coaching, counseling, disciplinary actions); and documents interactions in the HR case management system
   Provides recommendations to associates on how to respond to, and mediate, sensitive work situations, management/associate conflict, and peer relations; and documents interactions in the HR case management systems
   Partners with retail Directors to leverage HR data and develop action plans and strategies to improve work relationships, build morale and increase productivity and retention
   Provides on-site support for crisis management, workplace violence and critical incidents as needed
   Reviews all accommodation requests (medical, religious, pregnancy, etc.), documenting the interactive process in the HR case management system. 
   Collaborates with the Asset Protection team to provide critical incident support and dispositions for investigations
   Cascade HR related communications and trainings across assigned regions and drives successful implementations of HR programs/processes (i.e. talent management, merit process, wage/compensation reviews, HR related trainings)
   Engages with the shared services organization when specific expertise is required, and to ensure proper execution of HR processes (i.e. LOA and Workman's Compensation)
   Responsible for responding to preventive labor activity in assigned geographical areas or as needed
   Conducts thorough, confidential and timely workplace investigations as needed
   Other duties as assigned
Basic Qualifications
   Solid knowledge of a variety of HR concepts, practices, and procedures
   Thorough knowledge of employment-related local, state and federal laws and regulations governing employment (EEO, wage and hour, employee benefit, leave)
   Interprets policy and procedures consistently and objectively, specific to the individual circumstance
   Excellent communication and interpersonal skills to interact effectively with all levels of staff and management
   Strong organizational skills and attention to detail
   Strong analytical and problem-solving skills
   Ability to handle confidential information with discretion, integrity and professionalism
   High degree of independence in completing work assignments and making decisions concerning various human resource activities
   Ability to work independently as well as part of a team.
   Field based role - must reside within/nearby assigned geography
Preferred Qualifications
   Master's degree in HR, Industrial and Organizational Psychology, or other related field
   Experience working in a multi-unit work environment
   HR Certification
Experience
   3 to 5 years of HR related work experience
Skills and Abilities
   Excellent verbal and written communication skills
   Strong conflict resolution skills
   Excellent organizational skills, attention to detail, and ability to prioritize tasks
   Excellent time management skills with a proven ability to meet deadlines
   Strong analytical and problem-solving skills
   Proficient with Microsoft Office Suite, and HR case management software
   Ability to quickly learn the organization's HRIS
Physical
   Prolonged periods of sitting while performing computer work functions
   Maintain a Class C driver's license
   Must be able to access and navigate travel in a muti-unit geography
Travel
   25% to 30% travel as needed
   Maintain a registered and insured motor vehicle
   Visits retail locations, as needed
   Travel outside of assigned geographies for meetings, training, or providing HR support

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at recruiting@foodlion.com