Fidelity Jobs in Rochester, NH (NOW HIRING)

USNH Employees should apply within Workday through the Jobs Hub app

The National Center for START Services (NCSS) Professional Development Facilitator serves as an instructional partner supporting the delivery of high-quality, START-informed training to a national workforce serving people with intellectual and developmental disabilities and mental health needs. This role is responsible for facilitating structured, cohort-based learning experiences (e.g., NCSS IDD-MH Professional Development offerings), as well as supporting and delivering additional learning opportunities as they arise. The Facilitator is responsible for ensuring alignment with NCSS training standards and meaningful participant engagement.
Facilitators operate under the supervision and guidance of the NCSS Training Coordinator, contributing to a coordinated training infrastructure that emphasizes consistency, quality, and applied learning. This role requires strong facilitation skills, content fluency, clear and proactive communication, and a commitment to ongoing engagement with participants and NCSS training processes.

Duties/Responsibilities

Facilitation & Instruction (65%)

• Facilitate assigned training cohorts (e.g., CTG or other NCSS professional development courses) in alignment with established session outlines and learning objectives

• Deliver content in a manner that is engaging, accessible, and grounded in START model principles and Universal Design for Learning (UDL)

• Support participant learning through discussion, reflection, application, and integration of course materials into practice

• Monitor and support participant engagement during and between sessions, including attending weekly intersession meetings throughout training and Professional Development cohorts, as convened by the NCSS Training Coordinator.

Planning & Communication (25%)

• Work under the supervision of the NCSS Training Coordinator to ensure alignment with training expectations, processes, timelines, and instructional standards

• Maintain consistent, proactive communication with the NCSS Training Coordinator regarding availability, scheduling, participant concerns, and any barriers to fulfilling role responsibilities

• Confirm availability for and actively participate in all required preparatory, intersession, and post-course meetings

• Prepare for and contribute meaningfully to planning and debrief meetings, including review of materials, participant progress, and facilitation strategies

• Communicate promptly regarding any anticipated absences, scheduling conflicts, or challenges that may impact course delivery or participation

Quality & Fidelity to NCSS Training Standards (10%)

• Maintain up-to-date knowledge of START model content, training materials, and standards

• Participate in annual course reviews and updates to curricula, materials and tools to ensure alignment with NCSS standards and emerging best practices

Requirements

Minimum Acceptable Education & Experience

• Master's degree in a related field (e.g., social work, psychology, education, or human services), or a Bachelor's degree in a related field with at least 4 years of relevant professional experience, or equivalent combination of professional and lived experience related to intellectual/developmental disabilities and mental health, with demonstrated experience in public speaking, facilitation, and/or training delivery

• Demonstrated experience in training, facilitation, and adult learning in virtual environments

• Experience working with people with intellectual and/or developmental disabilities and mental health needs

Knowledge, Skills & Abilities:

• Extensive knowledge about the mental health aspects of IDD using a biopsychosocial-cultural lens

• Strong facilitation and instructional skills with the ability to engage diverse adult learners

• Ability to communicate expectations clearly and uphold equitable participant engagement using a trauma-informed, professional approach

• Knowledge of START model principles and approaches or ability to learn and apply model-aligned approaches

• Strong organizational and time management skills, including the ability to manage course-related timelines and responsibilities

• Ability to maintain fidelity to course and session learning objectives while adapting facilitation approach, examples, and content to reflect the culture, experiences, and expressed needs of the cohort

• Ability to work collaboratively within a structured training program under supervision

• Comfort and agility with virtual learning platforms and instructional technologies

• Understanding and application of basic accessibility best practices and Universal Design for Learning (UDL) or the ability to learn and apply accessibility and UDL best practices

Preferred Qualifications:

• Prior experience with NCSS training or professional development programs

• Experience facilitating cohort-based or multi-session training programs

• Experience in coaching, mentoring, or workforce development, with the ability to apply evidence-informed approaches flexibly based on participant and cohort needs

Compensation Pay Range:

$50/hour

Please be advised that this position is supported by external sponsor funding. As such, continued employment in this role is contingent upon the availability of those external funds. If, for any reason, the sponsor funding is reduced or discontinued, employment may be subject to modification or termination in accordance with applicable policies and procedures.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Salary Grade: