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Fidelity Jobs in Rochester, NH (NOW HIRING)

Fidelity Investments

Principal Quant Developer

Derry, NH · Hybrid

$107K - $216K/yr

The Role We are seeking a Principal Quant Developer to join our Quantitative Research & Investments Technology (QRIT) team in Fidelity Asset Management Technology. This role will partner with the ...

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How much do fidelity jobs pay per year?

As of Jun 5, 2026, the average yearly pay for fidelity in Rochester, NH is $63,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,057.00 and $76,319.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fidelity Analyst, and why are they important?

To thrive as a Fidelity Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of finance or investment principles, often backed by a degree in finance, economics, or a related field. Familiarity with portfolio management software, financial modeling tools, and certifications like CFA or Series 7 are typically advantageous. Excellent communication, problem-solving, and client service skills help build trust and effectively address client needs. These capabilities are critical for ensuring accurate investment analysis, regulatory compliance, and successful client outcomes in financial services.

What are some common challenges faced by Fidelity Analysts when working with sensitive financial data?

Fidelity Analysts often handle sensitive client and transactional data, making data security and accuracy top priorities. Common challenges include ensuring compliance with strict regulatory standards, managing large volumes of confidential information, and maintaining up-to-date knowledge of evolving security protocols. Collaborating closely with compliance officers, IT security teams, and other analysts is essential to effectively mitigate risks and ensure data integrity. Staying organized and detail-oriented helps Fidelity Analysts meet these challenges while supporting the company’s commitment to client trust.

What are Fidelity jobs?

Fidelity jobs refer to positions offered by Fidelity Investments, a multinational financial services corporation. These roles span a variety of areas including financial advising, customer service, technology, investment management, and operations. Employees at Fidelity typically help clients with investment choices, retirement planning, and managing financial portfolios. The company is known for offering comprehensive training, growth opportunities, and a strong benefits package. Working at Fidelity can be a good fit for those interested in finance, technology, and customer service.
What job categories do people searching Fidelity jobs in Rochester, NH look for? The top searched job categories for Fidelity jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Fidelity jobs? Cities near Rochester, NH with the most Fidelity job openings:
Fidelity jobs near you
Infographic showing various Fidelity job openings in Rochester, NH as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $63,194 per year, or $30.4 per hour.

Vice President, Software Engineering - Contact Center Platform

Fidelity Investments

Derry, NH • On-site

Full-time

Posted 2 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Vice President of Engineering – Contact Center Platform

Note: Fidelity will not provide sponsorship for this role.

The Role

The Enterprise Contact Center Technology organization is seeking a Vice President of Engineering to lead the vision, strategy, and execution of Fidelity’s next-generation, omni-channel contact center platform. This platform is a critical enterprise capability, built primarily on open-source technologies to reduce commercial dependency while maximizing scalability, resiliency, and speed of innovation at scale.

In this role, you will provide executive leadership for multiple engineering teams and leaders responsible for the design, delivery, and operation of core contact center capabilities, including call routing, queuing, reporting, workforce management, and advanced IVR across voice, chat, and digital channels. You will own the long-term architectural roadmap, establish enterprise engineering standards, and guide the adoption and evolution of platforms and technologies such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, Rocket.Chat, and conversational AI solutions.

You will operate as a strategic partner to senior technology executives, business leaders, operations, risk, and compliance teams to ensure the platform enables business outcomes, regulatory requirements, and best-in-class customer and associate experiences. The role includes executive accountability for large-scale transformations from legacy contact center systems to modern, cloud-native architectures; portfolio-level prioritization and investment decisions; and platform reliability, security, performance, and availability in a 24x7 operating environment. You will also champion engineering excellence through mature DevOps practices, CI/CD automation, infrastructure-as-code, operational efficiency, and continuous improvement.

The Expertise and Skills You Bring

  • 15+ years of IT experience, including senior technology leadership roles with enterprise-wide responsibility.

  • Proven success leading large, globally distributed engineering organizations delivering mission-critical contact center or real-time communications platforms.

  • Deep domain expertise in contact center technologies, including IVR, workforce management, omni-channel routing, and customer interaction platforms.

  • Strong technical foundation in telephony and real-time communications, including SIP, RTP, PBX, VoIP, and open-source voice platforms, with the ability to guide architectural decisions at scale.

  • Demonstrated leadership in defining and governing cloud-native, microservices-based platforms and API ecosystems across the enterprise.

  • Experience driving adoption of speech recognition, conversational AI, and real-time data platforms to enhance customer and associate experiences.

  • Executive-level understanding of DevOps, CI/CD, production operations, resilience engineering, and cost optimization in highly regulated, always-on environments.

  • Exceptional leadership, communication, and influence skills, with a track record of translating complex technology strategy into measurable business impact.

The Team

Enterprise Contact Center Technology delivers the world-class capabilities that connect Fidelity associates with millions of participants, members, and customers. The organization owns the voice, email, and web chat platforms that are foundational to Fidelity’s service model and customer engagement strategy.

We are driven by a culture of continuous improvement, engineering excellence, and deep collaboration across technology and the business. As a senior leader, you will shape the culture, develop leadership talent, and ensure teams remain focused on innovation, operational excellence, and delivering long-term enterprise value.

The platform supports 20+ million clients, processes 35+ million customer interactions annually, and operates 24x7, requiring executive ownership of availability, scalability, resilience, and performance at enterprise scale.

Certifications:Category:Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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