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Fidelity Customer Service Jobs in Virginia (NOW HIRING)

Steampunk

Senior Service Designer

Mclean, VA · On-site

$103K - $110K/yr

Develop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end ... customer experience design, translating user needs into concepts, personas, user journeys ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$103K - $110K/yr

Develop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end ... customer experience design, translating user needs into concepts, personas, user journeys ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$103K - $110K/yr

Develop low-fidelity and high-fidelity service blueprints and journey maps to visualize end-to-end ... customer experience design, translating user needs into concepts, personas, user journeys ...

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Showing results 21-40

All JobsFidelity Customer Service JobsFidelity Customer Service Jobs in Virginia

Fidelity Customer Service information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do fidelity customer service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for fidelity customer service in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is a Fidelity Customer Service?

A Fidelity Customer Service job involves assisting customers with their financial accounts, answering inquiries, and providing guidance on Fidelity products and services. Representatives help resolve issues, process transactions, and offer support for retirement, investment, and brokerage accounts. Strong communication skills and financial knowledge are essential to delivering excellent customer service and ensuring a positive client experience.

What are the key skills and qualifications needed to thrive in the Fidelity Customer Service position?

To thrive as a Fidelity Customer Service representative, you need strong customer service skills, problem-solving abilities, and a solid understanding of financial products and services, often supported by a bachelor's degree or relevant certifications like the Series 7 or Series 63. Familiarity with CRM software, call management systems, and proprietary financial platforms is commonly required. Excellent communication, patience, and active listening are key soft skills that set top performers apart in this role. These competencies are crucial for delivering accurate guidance, building client trust, and efficiently resolving client inquiries in a fast-paced setting.

What are some typical challenges faced by Fidelity Customer Service representatives, and how are they supported in overcoming them?

Fidelity Customer Service representatives often encounter challenges such as addressing complex financial questions, handling high call volumes, and staying current with evolving products and regulatory requirements. To support team members, Fidelity provides comprehensive training, access to updated knowledge bases, and a collaborative team environment where experienced colleagues and supervisors are available for guidance. Ongoing professional development and regular feedback sessions further help representatives grow their expertise and deliver exceptional client support. This supportive culture ensures employees are well-equipped to deliver outstanding service even when facing demanding situations.

Does Fidelity Customer Service allow work from home?

Fidelity Customer Service roles often offer remote work options, especially for experienced representatives, but availability depends on the specific position and location. Many customer service jobs at Fidelity can be performed remotely with proper equipment and internet connection, and some roles may require in-office presence or hybrid arrangements.

What are entry level positions at Fidelity Customer Service?

Entry-level positions at Fidelity Customer Service typically include Customer Service Associate or Representative roles, which involve assisting clients with account inquiries, transactions, and basic financial guidance. These roles often require strong communication skills, a high school diploma or equivalent, and may offer training on company systems and products.

What are popular job titles related to Fidelity Customer Service jobs in Virginia?

For Fidelity Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Fidelity Customer Service jobs in Virginia look for?

The top searched job categories for Fidelity Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Fidelity Customer Service jobs?

Cities in Virginia with the most Fidelity Customer Service job openings:

Fidelity Customer Service jobs near you
Infographic showing various Fidelity Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

HVAC Technician SIGN ON BONUS

Fidelity Building Services Group

Harrisonburg, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Cii Service is looking for an experienced Commercial HVAC Service Technician to join our Harrisonburg, VA service team! We offer an entrepreneurial culture that promotes from within our organization and provides strong incentives for great performance. If you are comfortable servicing and troubleshooting Commercial HVAC equipment, we would love to hear from you!
Bonus Opportunities Available:
  • Sign On- up to $5,000.00 (possibly more!) depending on years of experience
  • Specific License Certification (i.e. journeyman, masters, etc.)
  • Referral

Perks:
  • Excellent Hourly Wage
  • Company vehicle, gas card, cell phone, tablet, tools, and uniforms
  • Opportunities for Industry Training and Educational Assistance

Primary Responsibilities:
  • Service, repair, and troubleshoot chillers, boilers, pumps, air handling units, rooftop units, and split systems
  • Repair and replace defective equipment, components, or wiring of multiple devices
  • Test pipe or tubing joints and connections for leaks as well as electrical circuits and components for continuity
  • Constant and professional communication with clients, all team members, and office
  • Effectively use knowledge of the principles of HVAC equipment

Qualifications and preferred experience:
  • High school diploma or equivalent
  • Universal Refrigerant Certification preferred
  • Master or journeymen license strongly preferred
  • 5+ years of experience in servicing HVAC equipment
  • Exceptional troubleshooting and customer service skills
  • OSHA 10 Certification
  • Valid driving license and clean driving record, required
  • Ability to pass pre-employment and random drug screenings during employment
  • Ability to pass a background check

Benefits:
  • Medical, Dental, Vision, Short-Term disability, Long-Term Disability, and Life Insurance
  • 401(k) and Company Match
  • Paid Time Off (PTO) and Holiday Pay
  • Flexible Spending Plan

About Us:
Headquartered in Richmond, Virginia, Cii Service, A Fidelity Company, provides HVAC/Mechanical and Energy Management Services to commercial, industrial, and institutional buildings in Central & Southwest Virginia and North Carolina. Our service line offerings include Preventive Maintenance Agreements, Commercial Service and Repair, Chiller Replacement, Cooling Tower Repairs, Energy Monitoring and Audits, Lighting Energy Solutions, and more.
Cii Service uses decades of professional experience, the latest industry technologies, and a commitment to integrity to deliver superior services that surpass customer expectations.

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