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Fiber Support Analyst Jobs (NOW HIRING)

EOS

Fiber Optical Repair Technician

Portland, OR · On-site

This role ensures the rapid restoration of network services and supports ongoing operational ... Perform in-depth root cause analysis on recurring or systemic network issues. * Implement ...

EOS

Fiber Optical Repair Technician

Portland, OR · On-site

This role ensures the rapid restoration of network services and supports ongoing operational ... Perform in-depth root cause analysis on recurring or systemic network issues. * Implement ...

EOS

Fiber Optical Repair Technician

Portland, OR

This role ensures the rapid restoration of network services and supports ongoing operational ... Perform in-depth root cause analysis on recurring or systemic network issues. * Implement ...

IQ Fiber

Operations Analyst

Jacksonville, FL · On-site

IQ Fiber is seeking a highly analytical and operationally focused Analytics Operations Analyst to support data-driven decision-making. This role sits at the intersection of analytics and operations ...

IQ Fiber

Operations Analyst

Jacksonville, FL · On-site

IQ Fiber is seeking a highly analytical and operationally focused Analytics Operations Analyst to support data-driven decision-making. This role sits at the intersection of analytics and operations ...

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Fiber Support Analyst information

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How much do fiber support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fiber support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Fiber Support Analyst vs Network Support Technician?

AspectFiber Support AnalystNetwork Support Technician
CertificationsFiber-related certifications (e.g., FOA, CFOT), CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentFiber optic installation sites, data centers, telecom companiesNetwork operation centers, enterprise IT departments
Industry UsageTelecommunications, internet service providersIT services, enterprise networks
Job FocusFiber optic troubleshooting, installation, maintenanceNetwork troubleshooting, hardware setup, connectivity issues

The Fiber Support Analyst primarily focuses on fiber optic systems, including installation and troubleshooting, often within telecom and internet providers. In contrast, the Network Support Technician handles broader network issues, including hardware and software troubleshooting in various IT environments. Both roles require technical certifications and involve hands-on support, but their specific focus areas differ significantly.

How does a Fiber Support Analyst typically collaborate with field technicians and network engineers?

Fiber Support Analysts frequently work alongside field technicians and network engineers to resolve connectivity issues and maintain network performance. They act as a bridge between the customer support team and technical staff, troubleshooting problems remotely, analyzing network data, and escalating complex issues to engineers when on-site intervention is required. This role often involves coordinating scheduled maintenance, documenting resolutions, and ensuring clear communication to minimize downtime and ensure customer satisfaction. Effective collaboration and timely information sharing are key to success in this position.

What are Fiber Support Analysts?

Fiber Support Analysts are professionals who provide technical support and troubleshooting for fiber optic internet and network systems. They assist customers and field technicians with resolving connectivity issues, diagnosing faults, and ensuring optimal performance of fiber networks. Their responsibilities often include monitoring network health, coordinating repairs, and maintaining detailed service records. Fiber Support Analysts play a crucial role in maintaining reliable high-speed internet services for both residential and business customers.

What are the key skills and qualifications needed to thrive as a Fiber Support Analyst, and why are they important?

To thrive as a Fiber Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting methods, and network infrastructure, typically supported by relevant technical certifications or a degree in IT or telecommunications. Familiarity with network management systems, fiber testing tools, and ticketing platforms like ServiceNow is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for addressing complex technical issues and collaborating with team members or clients. These competencies ensure timely resolution of network problems and the reliable performance of fiber optic systems.
More about Fiber Support Analyst jobs
What job categories do people searching Fiber Support Analyst jobs look for? The top searched job categories for Fiber Support Analyst jobs are:
Fiber Support Analyst jobs near you
Infographic showing various Fiber Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 4% As Needed, 11% Full Time, 82% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Fiber Optical Repair Technician

EOS

Portland, OR • On-site

Full-time

Posted 24 days ago

Job description

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
Role Overview:
The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments.
The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure.
Key Responsibilities
Fiber Repair & Restoration
  • Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration.
  • Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs.
  • Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs).
  • Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection.
  • Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout.
  • Adhere to live traffic handling procedures and ensure minimal service disruption during repairs.

Testing & Troubleshooting
  • Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes).
  • Conduct post-repair verification, including loss testing, reflectance analysis, and trace review.
  • Accurately interpret OTDR traces and locate break points, microbands, or connector faults.
  • Perform in-depth root cause analysis on recurring or systemic network issues.
  • Implement corrective and preventive measures to improve reliability and reduce fault recurrence.

Documentation & Compliance
  • Maintain accurate records of repair activities, test results, and maintenance logs.
  • Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations.
  • Support audits and quality assurance processes as required.

Collaboration & Leadership
  • Work closely with field operations, network engineers, and project managers to coordinate repair activities.
  • Provide guidance, mentorship, and on-the-job training to junior team members.
  • Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies).
  • Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports.

Continuous Improvement
  • Stay current with the latest fiber optic technologies, repair techniques, and industry best practices.
  • Participate in technical training, cross-functional workshops, and skill enhancement initiatives.
  • Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows.

Required Skills & Experience
Technical Expertise
  • 5+ years' experience in fiber optic repair, splicing, testing, and restoration - including live-network work.
  • Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes.
  • Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization.
  • Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods.
  • Experience with both single-mode (OS1/OS2) and multi-mode (OM3/OM4/OM5) fibers.
  • Familiarity with high-count and ribbon fiber systems (864+, 1728+, etc.) and mass fusion techniques.
  • Skilled at working in both OSP (outside plant) and ISP (inside plant) conditions.

Network & Infrastructure Understanding
  • Awareness of data center physical infrastructure, structured cabling systems, and routing standards.
  • Understanding of Layer 1 principles, optical signal flow, and basic network architecture for troubleshooting.
  • Experience restoring and maintaining backbone, metro, or enterprise optical networks.

Diagnostic & Analytical Skills
  • Ability to perform detailed fault isolation under time pressure.
  • Experience conducting root cause analysis and contributing to failure analysis reports.
  • Capable of identifying environmental and mechanical stress factors affecting fiber reliability.

Safety, Quality & Compliance
  • Comprehensive understanding of laser safety, confined space procedures, lockout/tagout (LOTO), and PPE usage.
  • Proven commitment to safety-first practices, maintaining a zero-incident mindset.
  • Demonstrated attention to workmanship quality, cleanliness, and handling of fiber materials.

Soft Skills & Behavioral Attributes
  • Excellent problem-solving and decision-making skills under pressure.
  • Clear and professional communication skills for incident coordination and client interaction.
  • Collaborative mindset with the ability to lead or integrate into multidisciplinary field teams.
  • Strong organizational skills, capable of documenting all activities accurately and consistently.
  • Self-motivated, adaptable, and capable of working independently in challenging environments.

Technical Tools & Systems
  • Proficiency with digital reporting systems and fiber management databases.
  • Comfortable using network mapping, GIS, or ticketing platforms for incident tracking.
  • Competent with Microsoft Office Suite, Google Workspace, and documentation software.

Desirable Qualifications
  • Industry certifications such as FOA CFOT, CFOS/T, BICSI Technician, or equivalent.
  • OEM training (e.g., Corning, AFL, or Sumitomo fusion splicer certification).
  • Experience in data center, metro network, or hyperscale infrastructure environments.
  • Prior experience in project leadership, team supervision, or field coordination roles.
  • Valid driver's license and flexibility to travel or work in variable field conditions.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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Pay Range
$25.48-$32.69 USD

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