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Fiber Support Analyst Jobs (NOW HIRING)

Windstream

Sales Engineer Uniti Fiber

Tampa, FL · On-site

Support Sales teams on pre-sales activities by providing technical and network design solutions ... Strong analytical, communication, and customer presentation skills. * The ability to create network ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment. • ...

Ziply Fiber

Fiber Build Execution Analyst

Everett, WA · On-site

$78K - $116K/yr

Job Summary The Fiber Build Execution Analyst role provides analytical, coordination, and reporting support for Ziply Fiber's expansion initiatives, joint venture activities, and post-transaction ...

Ziply Fiber

Fiber Build Execution Analyst

Everett, WA · On-site

$78K - $116K/yr

Empowering You: We help customers choose what is best for them, and we support employees in ... Job Summary The Fiber Build Execution Analyst role provides analytical, coordination, and reporting ...

Archtop Fiber, LLC.

Fiber Technician

Kingston, NY

Field Technicians will have a primary focus of supporting the installation and ongoing service ... Interfaces with customers to further analyze installation and repair issues. Responds and provides ...

Archtop Fiber, LLC.

Fiber Technician

Kingston, NY · On-site

Field Technicians will have a primary focus of supporting the installation and ongoing service ... Interfaces with customers to further analyze installation and repair issues. Responds and provides ...

AFL

Fiber Utilization Planning Analyst

Duncan, SC · On-site

Support scenario planning by evaluating the fiber implications of demand and production changes ... with strong analytical rigor and attention to detail Self-starter capable of operating ...

Avacend Inc

Fiber Splicer/Fiber Optic Splicer

Milwaukee, WI · On-site

$24.75 - $29.25/hr

This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support ... cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber ...

Socket Fiber

GIS Analyst

Columbia, MO · On-site

Review fiber OSP designs and GIS data to support planning, engineering, and deployment efforts ... Demonstrated analytical and problem-solving skills with the ability to interpret complex data.

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Fiber Support Analyst information

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$14

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$56

How much do fiber support analyst jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for fiber support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting network problems, and providing solutions to ensure service reliability. They often use diagnostic tools, maintain documentation, and communicate technical information clearly, typically working in a support or helpdesk environment. Strong communication skills and knowledge of networking concepts are essential for this role.

What is the difference between Fiber Support Analyst vs Network Support Technician?

AspectFiber Support AnalystNetwork Support Technician
CertificationsFiber-related certifications (e.g., FOA, CFOT), CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentFiber optic installation sites, data centers, telecom companiesNetwork operation centers, enterprise IT departments
Industry UsageTelecommunications, internet service providersIT services, enterprise networks
Job FocusFiber optic troubleshooting, installation, maintenanceNetwork troubleshooting, hardware setup, connectivity issues

The Fiber Support Analyst primarily focuses on fiber optic systems, including installation and troubleshooting, often within telecom and internet providers. In contrast, the Network Support Technician handles broader network issues, including hardware and software troubleshooting in various IT environments. Both roles require technical certifications and involve hands-on support, but their specific focus areas differ significantly.

How does a Fiber Support Analyst typically collaborate with field technicians and network engineers?

Fiber Support Analysts frequently work alongside field technicians and network engineers to resolve connectivity issues and maintain network performance. They act as a bridge between the customer support team and technical staff, troubleshooting problems remotely, analyzing network data, and escalating complex issues to engineers when on-site intervention is required. This role often involves coordinating scheduled maintenance, documenting resolutions, and ensuring clear communication to minimize downtime and ensure customer satisfaction. Effective collaboration and timely information sharing are key to success in this position.

What are Fiber Support Analysts?

Fiber Support Analysts are professionals who provide technical support and troubleshooting for fiber optic internet and network systems. They assist customers and field technicians with resolving connectivity issues, diagnosing faults, and ensuring optimal performance of fiber networks. Their responsibilities often include monitoring network health, coordinating repairs, and maintaining detailed service records. Fiber Support Analysts play a crucial role in maintaining reliable high-speed internet services for both residential and business customers.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, making it a well-paying cybersecurity role overall.

What is the role of a support analyst?

A support analyst is responsible for troubleshooting and resolving technical issues related to hardware, software, or network systems. They often work with end-users to provide assistance, document problems, and ensure system functionality, using tools like ticketing systems and diagnostic software. Strong communication skills and technical knowledge are essential for effective support roles.

What are the key skills and qualifications needed to thrive as a Fiber Support Analyst, and why are they important?

To thrive as a Fiber Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting methods, and network infrastructure, typically supported by relevant technical certifications or a degree in IT or telecommunications. Familiarity with network management systems, fiber testing tools, and ticketing platforms like ServiceNow is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for addressing complex technical issues and collaborating with team members or clients. These competencies ensure timely resolution of network problems and the reliable performance of fiber optic systems.

What does a fiber analyst do?

A fiber support analyst is responsible for monitoring, troubleshooting, and maintaining fiber optic networks to ensure optimal performance. They often use specialized tools and diagnostic equipment to identify and resolve issues, and may assist with network installation and testing. Strong technical knowledge and problem-solving skills are essential for this role.
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Fiber Support Analyst jobs near you
Infographic showing various Fiber Support Analyst job openings in the United States as of July 2026, with employment types broken down into 3% Locum Tenens, 63% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Application Support & Development Analyst - Viaero Fiber

Viaero Fiber Networks

Fort Morgan, CO • On-site

$60K - $65K/yr

Full-time

Posted 8 days ago

Job description

Build Business Applications That Make a Difference

Do you enjoy solving problems, automating processes, and building applications that help people work smarter? Viaero Fiber Networks is looking to add an Application Support & Development Analyst to help develop and support business applications using QuickBase and other low-code technologies. Join a team where you'll receive mentorship from experienced developers, gain hands-on experience supporting mission-critical business applications, and develop the skills needed to grow into a key technical resource within the organization. Positions are onsite and based in Fort Morgan, Colorado.

What You'll Do

  • Support and improve QuickBase applications, workflows, and automations.
  • Build reports, dashboards, and business process solutions.
  • Develop QuickBase pipelines and other workflow automations.
  • Troubleshoot application issues and provide user support.
  • Assist with integrations, data migrations, and system improvements.
  • Partner with business teams to turn operational needs into technology solutions.

What We're Looking For

  • Experience building applications or automations in QuickBase or a similar platform (Power Apps, Air table, Salesforce, Zoho Creator, Knack, etc.).
  • Ability to showcase a project you've built.
  • Understanding of databases, workflows, and business processes.
  • Strong problem-solving and communication skills.
  • Experience with APIs, JavaScript, HTML/CSS, or workflow automation tools is a plus.
  • Associate degree in IT, Computer Science, Business Information Systems, or related field preferred (or equivalent experience).

Requirements

  • Valid driver's license with an acceptable driving record.
  • Ability to pass a background check and pre-employment drug screening.

Ready to build solutions that make a real impact? Apply today and grow your career with us!