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Fiber Support Analyst Jobs (NOW HIRING)

Windstream

Sales Engineer Uniti Fiber

Tampa, FL · On-site

Support Sales teams on pre-sales activities by providing technical and network design solutions ... Strong analytical, communication, and customer presentation skills. * The ability to create network ...

Blue Stream Fiber

Network Fiber Splicer

Sarasota, FL

$24 - $28.75/hr

The Fiber Spicer is primarily responsible for cable/enclosure prepping, fusion splicing ... supporting project timelines. They will also be performing end to end OTDR testing, analyzing test ...

Archtop Fiber, LLC.

Fiber Technician

Kingston, NY · On-site

Field Technicians will have a primary focus of supporting the installation and ongoing service ... Interfaces with customers to further analyze installation and repair issues. Responds and provides ...

Blue Stream Fiber

Network Fiber Splicer

Sarasota, FL · On-site

$24 - $28.75/hr

Network Fiber Splicer Department: Field Operations Employment Type: Full Time Location: Sarasota ... supporting project timelines. They will also be performing end to end OTDR testing, analyzing test ...

Avacend Inc

Fiber Splicer/Fiber Optic Splicer

Milwaukee, WI · On-site

$24.75 - $29.25/hr

This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support ... cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber ...

Octagon Consulting LLC

Fiber Splicer

El Paso, TX · On-site

$25 - $35/hr

The Fiber Splicer works closely with project management and field teams to support ... Conduct OTDR testing and analyze test results to verify fiber network performance and integrity.

Octagon Consulting LLC

Fiber Splicer

El Paso, TX

$22.50 - $27/hr

The Fiber Splicer works closely with project management and field teams to support ... Conduct OTDR testing and analyze test results to verify fiber network performance and integrity.

Clevanoo LLC

Be Seen First

Fiber Technician

Ashburn, VA · On-site

Not required We are seeking experienced Optical Deployment Technicians to support AWS Red Zone ... Excellent troubleshooting and analytical skills. * Comfortable learning and working with AWS ...

Team LINX

Fiber Splicing Manager

Abilene, TX · On-site

$90K - $130K/yr

... support, customer consultation, and operational oversight for: * Enterprise fiber splicing, termination, testing, certification, OTDR analysis, and documentation. * High-density fusion splicing and ...

Team LINX

Fiber Splicing Manager

Irving, TX · On-site

$90K - $130K/yr

... support, customer consultation, and operational oversight for: * Enterprise fiber splicing, termination, testing, certification, OTDR analysis, and documentation. * High-density fusion splicing and ...

Team LINX

Fiber Splicing Manager

Pearl, MS · On-site

$90K - $130K/yr

... support, customer consultation, and operational oversight for: * Enterprise fiber splicing, termination, testing, certification, OTDR analysis, and documentation. * High-density fusion splicing and ...

Team LINX

Fiber Splicing Manager

Greensboro, NC · On-site

$90K - $130K/yr

... support, customer consultation, and operational oversight for: * Enterprise fiber splicing, termination, testing, certification, OTDR analysis, and documentation. * High-density fusion splicing and ...

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Fiber Support Analyst information

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How much do fiber support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for fiber support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting network problems, and providing solutions to ensure service reliability. They often use diagnostic tools, maintain documentation, and communicate technical information clearly, typically working in a support or helpdesk environment. Strong communication skills and knowledge of networking concepts are essential for this role.

What is the difference between Fiber Support Analyst vs Network Support Technician?

AspectFiber Support AnalystNetwork Support Technician
CertificationsFiber-related certifications (e.g., FOA, CFOT), CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentFiber optic installation sites, data centers, telecom companiesNetwork operation centers, enterprise IT departments
Industry UsageTelecommunications, internet service providersIT services, enterprise networks
Job FocusFiber optic troubleshooting, installation, maintenanceNetwork troubleshooting, hardware setup, connectivity issues

The Fiber Support Analyst primarily focuses on fiber optic systems, including installation and troubleshooting, often within telecom and internet providers. In contrast, the Network Support Technician handles broader network issues, including hardware and software troubleshooting in various IT environments. Both roles require technical certifications and involve hands-on support, but their specific focus areas differ significantly.

How does a Fiber Support Analyst typically collaborate with field technicians and network engineers?

Fiber Support Analysts frequently work alongside field technicians and network engineers to resolve connectivity issues and maintain network performance. They act as a bridge between the customer support team and technical staff, troubleshooting problems remotely, analyzing network data, and escalating complex issues to engineers when on-site intervention is required. This role often involves coordinating scheduled maintenance, documenting resolutions, and ensuring clear communication to minimize downtime and ensure customer satisfaction. Effective collaboration and timely information sharing are key to success in this position.

What are Fiber Support Analysts?

Fiber Support Analysts are professionals who provide technical support and troubleshooting for fiber optic internet and network systems. They assist customers and field technicians with resolving connectivity issues, diagnosing faults, and ensuring optimal performance of fiber networks. Their responsibilities often include monitoring network health, coordinating repairs, and maintaining detailed service records. Fiber Support Analysts play a crucial role in maintaining reliable high-speed internet services for both residential and business customers.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, making it a well-paying cybersecurity role overall.

What is the role of a support analyst?

A support analyst is responsible for troubleshooting and resolving technical issues related to hardware, software, or network systems. They often work with end-users to provide assistance, document problems, and ensure system functionality, using tools like ticketing systems and diagnostic software. Strong communication skills and technical knowledge are essential for effective support roles.

What are the key skills and qualifications needed to thrive as a Fiber Support Analyst, and why are they important?

To thrive as a Fiber Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting methods, and network infrastructure, typically supported by relevant technical certifications or a degree in IT or telecommunications. Familiarity with network management systems, fiber testing tools, and ticketing platforms like ServiceNow is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for addressing complex technical issues and collaborating with team members or clients. These competencies ensure timely resolution of network problems and the reliable performance of fiber optic systems.

What does a fiber analyst do?

A fiber support analyst is responsible for monitoring, troubleshooting, and maintaining fiber optic networks to ensure optimal performance. They often use specialized tools and diagnostic equipment to identify and resolve issues, and may assist with network installation and testing. Strong technical knowledge and problem-solving skills are essential for this role.
More about Fiber Support Analyst jobs
What job categories do people searching Fiber Support Analyst jobs look for? The top searched job categories for Fiber Support Analyst jobs are:
Fiber Support Analyst jobs near you
Sales Engineer Uniti Fiber

Sales Engineer Uniti Fiber

Windstream

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Windstream rating

7.9

Company rating: 7.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

23rd of 80 rated telecommunications companies

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
About the Role:
Under the guidance of the Manager, Sales Engineering or Regional VP, the highly qualified and experienced Sales Engineer is responsible for working side by side with the Sales Teams as a technical subject matter expert (SME) to drive sales growth. The Sales Engineer's role is a customer-facing position and will require consultations with prospects, current Uniti Fiber customers, internal Engineering, and vendors to design quality, cost effective network solutions that meet the needs of our prospects and customers. The Sales Engineer is considered a SME for the Sales Teams and will need to understand their specific sales market, the Uniti Fiber network, and our products and services, as well as associated processes and systems needed to successfully develop customer solutions.
Essential Duties & Responsibilities:
  • Support Sales teams on pre-sales activities by providing technical and network design solutions.
  • Train Sales teams on all Uniti Fiber products and services.
  • Communicate updates related to products and services, technical process changes, etc.
  • Collaborate and act as the primary liaison between the Enterprise Sales teams and the other Uniti Fiber support teams including Operations, OSP Engineering, Network Engineering, Service Delivery, etc.
  • Assist the Sales teams in thoroughly reviewing Salesforce opportunity records before they close to ensure that:
  • All supporting product configuration documentation has been filled out appropriately and included in the record.
  • All technical detail and descriptions are correct before submitting the opportunity to Service Delivery for implementation of a project.
  • Assist in reviewing the detailed Network Build Cost analysis with the Sales Representatives to ensure the project is estimated correctly to meet the technical requirements of proposed solution.
    • 50% Meeting with Sales Representatives and Customer Prospects.
    • 30% Technical Solution Review, Design, and Development.
    • 10% Liaison Activities-Working with Internal Teams to confirm and validate solutions.
    • 10% Post-Sales project kick off and consultation.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
  • Bachelor's degree in Electrical Engineering, Business or IS, or equivalent experience in the industry.
  • A broad telecommunications skill set with experience in two or more of the following areas is desired; Sales Experience, Product Management/Planning, Network Engineering, Transport Engineering, Network Provisioning, Operations.
  • The accuracy and integrity of the SE provided solution, and associated information is essential for the success in meeting the customer expectations.
  • Further, assisting the Service Delivery Teams in implementing the projects- post sale.
  • Excellent leadership skills are a must, as is the ability to help foster and close multiple sales opportunities with multiple Sales Representatives simultaneously, while performing job functions independently and with minimal management supervision.
  • Strong analytical, communication, and customer presentation skills.
  • The ability to create network topology diagrams is required.
  • Understand and be comfortable discussing Environmental Requirements for placing fiber facilities and electronics on the customer premises.
  • Understand layer 2 and layer 3 topologies, as well as Hosted VoIP, Unified Communications, SIP, PRI and analog based voice requirements.
  • Strong understanding of IP networking and IP addressing as it pertains to the customer solutions and service.
  • Possess a sound technical acumen to understand how Uniti Fiber's suite of Managed Services can be sold to complement network opportunities.
  • Demonstrating the capability to "Own it". Taking a proactive stance to work in collaboration across the multiple sales and operational disciplines within Uniti Fiber.
  • Ability to multitask.
  • Effective communication skills both written and verbal.
  • Strong interpersonal skills and ample self-initiative.
  • Ability to thrive and work in a fast paced, collaborative environment.

Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting, standing, and walking.
  • Lifting objects up to 25 pounds, bending, and stooping.
  • Hours involving overtime and weekends as necessary.
  • Keyboarding, typing.
  • Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:
  • Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
  • Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
  • Ability to travel up to 20%.
  • Ability to work flexible hours including evenings, holidays, and weekends.

Our Benefits:
  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

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About Windstream

Sourced by ZipRecruiter

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

Industry

Telecommunications

Company size

10,000+ Employees

Headquarters location

Little Rock, AR, US

Year founded

2006

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