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Fiber Support Analyst Jobs (NOW HIRING)

Peoria Park District

IT Support Analyst I

Peoria, IL · On-site

$22.12 - $25/hr

Under the supervision of the Information Security Supervisor, the IT Support Analyst I is ... Knowledge of information technology structured cabling systems, both low voltage and fiber cabling ...

Ziply Fiber

Fiber Build Execution Analyst

Everett, WA · On-site

$78K - $116K/yr

Job Summary The Fiber Build Execution Analyst role provides analytical, coordination, and reporting support for Ziply Fiber's expansion initiatives, joint venture activities, and post-transaction ...

Southern Company

IT Support Analyst

Birmingham, AL · On-site

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To ... fiber optics network and telecommunications services. Through an industry-leading commitment to ...

Blue Stream Fiber

Network Fiber Splicer

Sarasota, FL

$24 - $28.75/hr

The Fiber Spicer is primarily responsible for cable/enclosure prepping, fusion splicing ... supporting project timelines. They will also be performing end to end OTDR testing, analyzing test ...

Southern Company

IT Support Analyst

Atlanta, GA · On-site

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To ... fiber optics network and telecommunications services. Through an industry-leading commitment to ...

Southern Company

IT Support Analyst

Atlanta, GA

IT Support Analyst Locations: Birmingham, Alabama or Atlanta, Georgia Onsite 4 days a week. To ... fiber optics network and telecommunications services. Through an industry-leading commitment to ...

Blue Stream Fiber

Network Fiber Splicer

Sarasota, FL · On-site

$24 - $28.75/hr

Network Fiber Splicer Department: Field Operations Employment Type: Full Time Location: Sarasota ... supporting project timelines. They will also be performing end to end OTDR testing, analyzing test ...

VIVA USA INC

Fiber Network Data Analyst

Springfield, IL · On-site +1

$38 - $43/hr

Support field teams with performing optical fiber characterization and troubleshooting network infrastructure. Interpret and analyze test results including OTDR traces, using industry standard SW.

Avacend Inc

Fiber Splicer/Fiber Optic Splicer

Milwaukee, WI · On-site

$24.75 - $29.25/hr

This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support ... cause analysis (RCA), lessons learned, and best practice recommendations to improve fiber ...

Zayo Group, LLC

Fiber Engineer

Ashburn, VA · On-site

$68K - $104K/yr

Zayo is seeking a Fiber Engineer to be responsible for the solution and design of physical fiber ... supporting cross functional teams. * Proficient analytical, organizational, and time management ...

Dexian

Fiber Optic Planning Analyst

Atlanta, GA · On-site

Fiber Optic Planning Analyst Atlanta, GA 12 + Months Travel: 25% The Role: Design and track GIS ... services and support. Dexian connects the right talent and the right technology with the right ...

Centerline

Fiber Optic Technician

Cleveland, GA · On-site

... Analyze OTDR traces to identify faults, splices, and connector losses. • Produce detailed test ... Support fiber network expansion, migration, and reconfiguration projects with minimal service ...

Nexans

Fiber Optic Technician

Goose Creek, SC · On-site

Support both production and quality functions by ensuring fiber integrity throughout manufacturing ... Analyze OTDR traces and measurement data to detect defects and performance issues * Generate ...

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All JobsFiber Support Analyst Jobs

Fiber Support Analyst information

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$14

$31

$56

How much do fiber support analyst jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for fiber support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Fiber Support Analyst vs Network Support Technician?

AspectFiber Support AnalystNetwork Support Technician
CertificationsFiber-related certifications (e.g., FOA, CFOT), CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentFiber optic installation sites, data centers, telecom companiesNetwork operation centers, enterprise IT departments
Industry UsageTelecommunications, internet service providersIT services, enterprise networks
Job FocusFiber optic troubleshooting, installation, maintenanceNetwork troubleshooting, hardware setup, connectivity issues

The Fiber Support Analyst primarily focuses on fiber optic systems, including installation and troubleshooting, often within telecom and internet providers. In contrast, the Network Support Technician handles broader network issues, including hardware and software troubleshooting in various IT environments. Both roles require technical certifications and involve hands-on support, but their specific focus areas differ significantly.

How does a Fiber Support Analyst typically collaborate with field technicians and network engineers?

Fiber Support Analysts frequently work alongside field technicians and network engineers to resolve connectivity issues and maintain network performance. They act as a bridge between the customer support team and technical staff, troubleshooting problems remotely, analyzing network data, and escalating complex issues to engineers when on-site intervention is required. This role often involves coordinating scheduled maintenance, documenting resolutions, and ensuring clear communication to minimize downtime and ensure customer satisfaction. Effective collaboration and timely information sharing are key to success in this position.

What are Fiber Support Analysts?

Fiber Support Analysts are professionals who provide technical support and troubleshooting for fiber optic internet and network systems. They assist customers and field technicians with resolving connectivity issues, diagnosing faults, and ensuring optimal performance of fiber networks. Their responsibilities often include monitoring network health, coordinating repairs, and maintaining detailed service records. Fiber Support Analysts play a crucial role in maintaining reliable high-speed internet services for both residential and business customers.

What are the key skills and qualifications needed to thrive as a Fiber Support Analyst, and why are they important?

To thrive as a Fiber Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting methods, and network infrastructure, typically supported by relevant technical certifications or a degree in IT or telecommunications. Familiarity with network management systems, fiber testing tools, and ticketing platforms like ServiceNow is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for addressing complex technical issues and collaborating with team members or clients. These competencies ensure timely resolution of network problems and the reliable performance of fiber optic systems.
More about Fiber Support Analyst jobs
What job categories do people searching Fiber Support Analyst jobs look for? The top searched job categories for Fiber Support Analyst jobs are:
Fiber Support Analyst jobs near you
Infographic showing various Fiber Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 4% As Needed, 11% Full Time, 82% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Network Support Analyst

Network Support Analyst

The Intersect Group

Goodlettsville, TN

Other

Posted 25 days ago

Job description


Job Title:    Network Support Analyst, IT Operations and Services, Network Services
Department:    IT Operations and Services
Reports To:    Senior Manager - Network Services,  IT Operations and Services
Supervises:    No direct reports
General Summary:
This role exists to provide dedicated operational and analytical support for telecom and connectivity services across the enterprise. The Telecom & Network Services Analyst partners closely with Network Services leadership, vendors, and cross-domain IT teams to manage carrier relationships, analyze outages, support service lifecycle activities, and ensure accurate, finance-ready reporting of telecom performance and costs.
This position plays a critical role in reducing operational friction, improving vendor accountability, and enabling stable, cost-effective connectivity across retail stores, distribution centers, offices, and emerging wireless solutions.
Duties & Responsibilities: What major responsibilities does this position have, and what percentage of time is spent on completing them? (Typically 5 – 7)
Telecom Operations & Vendor Support
  • Serve as a point of contact for telecom service providers
  • Track, monitor, and follow up on carrier incidents, chronic issues, repeat outages, and SLA performance.
  • Coordinate vendor escalations and maintain clear documentation of root cause, restoration timelines, and corrective actions.
  • Support Quarterly Business Reviews (QBRs) with carriers by preparing outage trend analysis, performance summaries, and risk items.    
  • Incident Analysis & Reporting
  • Analyze telecom-related incidents (P1–P4) impacting the network.
  • Prepare concise, leadership-ready summaries that are suitable for finance, operations, and executive audiences.
  • Maintain historical data to support vendor accountability and service improvement discussions.    
  • Circuit & Service Lifecycle Management
  • Assist with circuit inventory tracking, including installs, disconnects, migrations, and technology upgrades.
  • Support transitions from legacy services (e.g., POTS/DSL) to modern solutions such as fiber, broadband, SD WAN, FWA, or satellite (e.g., Starlink).
  • Validate billing alignment with active services and assist in identifying billing discrepancies or stranded costs.
  • Partner with Procurement, Real Estate, and Finance teams on connectivity considerations for new stores, remodels, relocations, and lease conditions.    
  • Wireless & Alternative Connectivity Support
  • Support deployment and operational readiness of alternative connectivity solutions for rural or underserved locations.
  • Assist with site readiness reviews, documentation, and coordination for wireless or satellite installations.
  • Track performance and stability of non-traditional circuits and escalate issues appropriately.    
  • Cross Domain Collaboration
  • ?    Work closely with Network Engineering, EUC, Applications, InfoSec, Supply Chain, and Retail Technology teams to resolve telecom-related dependencies.
  • Ensure connectivity risks and constraints are clearly communicated during projects, maintenance events, and change windows.
  • Support change management processes with accurate telecom impact analysis and post-change validation.    
  • Documentation & Process Improvement
  • Maintain clear documentation of telecom processes, contacts, standards, and escalation paths.
  • Identify opportunities to streamline reporting, improve data accuracy, or reduce manual effort in telecom operations.
  • Assist Network Services leadership with ad hoc analysis, audits, and leadership requests.    

Knowledge, Skills, and Abilities (KSAs): What KSAs are required to perform this job:
*    Strong understanding of telecom and connectivity concepts (WAN, MPLS, broadband, fiber, wireless, SD-WAN).
*    Ability to analyze outage data and translate technical details into clear, business-focused summaries.
*    Experience coordinating with external vendors and managing follow-ups across multiple stakeholders.
*    Strong written and verbal communication skills, especially for executive and finance audiences.
*    High attention to detail with the ability to manage multiple priorities simultaneously.
*    Proficiency with Excel and reporting tools for trend analysis and data validation.
*    Customer service mindset with a focus on operational excellence and accountability.
Work Experience &/or Education: What are the minimum education and/or experience requirements necessary to perform this job?
  • 2–4 years of experience in telecom, network operations, IT support, or a related technical role.
  • Experience supporting large-scale retail, distribution, or enterprise environments preferred.
  • Associate or Bachelor’s degree in Information Technology, Telecommunications, or related field preferred (or equivalent experience).

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