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Fiber Support Analyst Jobs (NOW HIRING)

Segra

Network Support Analyst

Waynesboro, VA · On-site

$27.20 - $33.97/hr

The Network Support Analyst will be responsible for processing network maintenance requests ... Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides ...

New

lumos

Network Support Analyst

Charlotte, NC · Hybrid

$27.20 - $33.97/hr

The Network Support Analyst will be responsible for processing network maintenance requests ... Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides ...

New

lumos

Network Support Analyst

Waynesboro, VA · Hybrid

$27.20 - $33.97/hr

The Network Support Analyst will be responsible for processing network maintenance requests ... Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides ...

New

Black Box

Product Support Analyst

Lawrence, PA · On-site

Provide first-level support for both external and internal customers, identifying issues that need ... Fiber Cabling * KVM Switches * Video Multimedia * Datacom/Networking * Cabinet Rack Enclosures

COMFORT SYSTEMS

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

... Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique ... Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Infrastructure equipment troubleshooting such as APC or Eaton UPS', Fiber and/or Ethernet ...

Leidos

Computer Support Analyst

Reston, VA · On-site

$65K - $118K/yr

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the ... Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment. • ...

Ziply Fiber

Fiber Build Execution Analyst

Everett, WA · On-site

$78K - $116K/yr

Job Summary The Fiber Build Execution Analyst role provides analytical, coordination, and reporting support for Ziply Fiber's expansion initiatives, joint venture activities, and post-transaction ...

Archtop Fiber, LLC.

Fiber Technician

Kingston, NY

Field Technicians will have a primary focus of supporting the installation and ongoing service ... Interfaces with customers to further analyze installation and repair issues. Responds and provides ...

Fiber Communications LLC

Be Seen First

Experienced Fiber Optic Splicer

Northern Virginia, VA · On-site

$40K - $100K/yr

... or comparable equipment--to analyze results and locate signal loss, breaks, attenuation ... Join a growing telecommunications company where your expertise directly supports the reliability ...

SubCom

IT Helpdesk Support Analyst

Newington, NH · On-site

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout ... Position Overview The Help Desk Support Analyst is a full‑time, on‑site position and a key ...

New

SubCom

IT Helpdesk Support Analyst (7496)

Newington, NH · On-site

The backbone of the Internet is a series of high-tech subsea fiber optic cables deployed throughout ... Position Overview The Help Desk Support Analyst is a full‑time, on‑site position and a key ...

Avacend Inc

Fiber Splicer/Fiber Optic Splicer

Milwaukee, WI · On-site

$24.75 - $29.25/hr

This role will focus on fiber delivery, troubleshooting, maintenance, and testing to support ... Provide root cause analysis (RCA), lessons learned, and best practice recommendations to improve ...

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Fiber Support Analyst information

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$14

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$56

How much do fiber support analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for fiber support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a fiber support analyst?

Fiber Support Analysts are professionals who provide technical support and troubleshooting for fiber optic internet and network systems. They assist customers and field technicians with resolving connectivity issues, diagnosing faults, and ensuring optimal performance of fiber networks. Their responsibilities often include monitoring network health, coordinating repairs, and maintaining detailed service records. Fiber Support Analysts play a crucial role in maintaining reliable high-speed internet services for both residential and business customers.

How does a fiber support analyst typically collaborate with field technicians and network engineers?

Fiber Support Analysts frequently work alongside field technicians and network engineers to resolve connectivity issues and maintain network performance. They act as a bridge between the customer support team and technical staff, troubleshooting problems remotely, analyzing network data, and escalating complex issues to engineers when on-site intervention is required. This role often involves coordinating scheduled maintenance, documenting resolutions, and ensuring clear communication to minimize downtime and ensure customer satisfaction. Effective collaboration and timely information sharing are key to success in this position.

What are the key skills and qualifications needed to thrive as a fiber support analyst, and why are they important?

To thrive as a Fiber Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting methods, and network infrastructure, typically supported by relevant technical certifications or a degree in IT or telecommunications. Familiarity with network management systems, fiber testing tools, and ticketing platforms like ServiceNow is often required. Strong problem-solving skills, attention to detail, and effective communication are vital for addressing complex technical issues and collaborating with team members or clients. These competencies ensure timely resolution of network problems and the reliable performance of fiber optic systems.

What is the difference between Fiber Support Analyst vs Network Support Technician?

AspectFiber Support AnalystNetwork Support Technician
CertificationsFiber-related certifications (e.g., FOA, CFOT), CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentFiber optic installation sites, data centers, telecom companiesNetwork operation centers, enterprise IT departments
Industry UsageTelecommunications, internet service providersIT services, enterprise networks
Job FocusFiber optic troubleshooting, installation, maintenanceNetwork troubleshooting, hardware setup, connectivity issues

The Fiber Support Analyst primarily focuses on fiber optic systems, including installation and troubleshooting, often within telecom and internet providers. In contrast, the Network Support Technician handles broader network issues, including hardware and software troubleshooting in various IT environments. Both roles require technical certifications and involve hands-on support, but their specific focus areas differ significantly.

Is a fiber support analyst a good job?

A fiber support analyst is a technical role focused on maintaining and troubleshooting fiber optic networks. It typically requires knowledge of network infrastructure, technical skills, and certifications such as CompTIA Network+ or Cisco certifications. The job offers opportunities for career growth in telecommunications and IT sectors, with a generally stable demand for skilled network support professionals.
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What are popular job titles related to Fiber Support Analyst jobs?

For Fiber Support Analyst jobs, the most frequently searched job titles are:

Fiber Support Analyst jobs near you
Infographic showing various Fiber Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Network Support Analyst

Waynesboro, VA • On-site

Segra
Telecommunications • 501 - 1,000 employees
Learn more about Segraexternal

$27.20 - $33.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Segra rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Segra is searching for a qualified and experienced Network Support Analyst to join us in a full-time capacity in either our Waynesboro, VA office or our Charlotte, NC office.
Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.
Role Overview:
The Network Support Analyst will be responsible for processing network maintenance requests, analyzing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.
Qualifications:
  • Education: Bachelors degree preferred and/or combination of 4 years related experience
  • Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
  • Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
  • Medical, dental, vision insurance
  • Life insurance
  • 401(k) match
  • Flexible Spending/Health Savings Accounts
  • Tuition and gym reimbursements
  • Vacation/PTO, paid holidays, floating holidays
  • Volunteer days, parental leave
  • Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $27.20 - $33.97/hour
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

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