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Manager Revenue Cycle - FEO     
Job Code: 29364    

About the Job:
The Manager Revenue Cycle - FEO (Front-End Operations) is responsible for the operational leadership and performance of front-end revenue cycle functions, including Patient Access, Pre-Services, Pre-Authorization, and Financial Counseling. This role ensures patients are accurately registered, financially cleared, and informed of their financial responsibility prior to or at the time of service. This position partners closely with the Director Revenue Cycle – Front End Operations to execute strategic initiatives, drive key performance outcomes, and ensure a seamless, patient-centered access experience. 

What you'll do: 
•    Oversees daily operations of registration, scheduling, pre-registration, prior authorization, patient estimates, collections, and financial counseling
•    Ensures patients are financially cleared prior to service through accurate eligibility, timely authorization, and clear communication of financial responsibility
•    Leads financial counseling and assistance programs, including patient education and regulatory compliance
•    Drives improvement in pre-service collections, patient understanding, and reduction of avoidable bad debt
•    Owns performance across registration accuracy, authorization timelines, collections, work queue productivity, and access to care
•    Monitors volumes and workflows to maintain steady state, reduce backlogs, and improve throughput
•    Manages supervisors and staff, including performance, coaching, staffing, and development
•    Supports career growth across Patient Access functions
•    Partners with leadership and cross-functional teams to implement initiatives and optimize workflows (e.g., Epic, work queues, automation)
•    Leads process improvements to increase efficiency, reduce errors, and enhance patient and staff experience
•    Ensures compliance with payer requirements, CMS regulations, and organizational policies
•    Provides regular reporting on performance, trends, and outcomes; escalates risks with recommendations
•    Relies on experience and judgment to plan and accomplish goals
•    Regular and predictable attendance is an essential job function
•    Performs other related duties as assigned
•    Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications
•    Bachelor’s degree in Healthcare Administration, Business, or related field required; relevant certification and 5 years related experience may be accepted in lieu of a bachelor’s degree
•    Minimum 7 years’ progressive experience in Patient Access, Revenue Cycle, or Pre-Service/Financial Counseling required
•    Minimum 3 years’ leadership experience required
•    Hospital or multi-site health system experience required
•    Previous Epic or similar EMR experience preferred
•    Revenue Cycle certification (e.g., CRCR through Healthcare Financial Management Association) preferred
•    Strong knowledge of front-end revenue cycle operations, insurance verification, authorization, and patient financial experience
•    Proven ability to lead operations, drive performance, and implement process improvements
•    Excellent communication, leadership, and problem-solving skills with patient-centered approach

Working Conditions
•    Must be able to lift and move up to 10lbs
•    Must be able to reach arms above or below shoulder height
•    Must be able to maintain a sitting position
•    Typical equipment used in an office job
•    Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employera'paid options for eligible fulla'time employees, plus affordable plans for parta'time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with prea'tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Awarda'winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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