Fenty Customer Service Jobs (NOW HIRING)

Savage Retail is looking for a Retail Assistant Store Manager for our store at St. Louis Galleria in St. Louis, MO.

The Assistant Store Manager will report directly to the Store Manager and serve as a key partner in driving store performance and team development.

As an Assistant Store Manager, you will be a pivotal figure in shaping the brand's retail presence and customer interactions. Your ability to foster a fearless, confident, and inclusive team will contribute to the overall success of Savage x Fenty's retail operations. You will bring the Savage x Fenty experience front and center with our VIPs and customers. In this role, you will work closely with the Store Manager to uphold the values and culture of our organization as we establish our retail fleet presence across the country. You will navigate the unexpected like a pro, lead with integrity, and build a forward-thinking and innovative retail experience for both your store team and the Savage x Fenty customer.

Assistant Store Manager will report to Store Manager

What you will do:

• Upkeep an inclusive store culture that is reflective of our values and brand ethos resulting in a team of engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, upholding cleanliness standards, and ensuring a welcoming, service-focused sales floor at all times.
• Achieve KPI targets, budgets, and objectives by driving a culture of business owners who hold themselves accountable to individual and overall performance
• Maintain all safety and security standards, as well as identify and communicate potential issues.
• Actively engage our customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Work closely with Store Manager on the in-store strategy to recruit, hire, onboard and dynamic store employees with an experience that echoes our brand philosophy and company ethos
• Coach and develop store team to offer an exceptional experience to our guests and VIPs centered around our customer service model
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
• Ensure accountability and appropriate management of all day-to-day operational procedures, financial targets, and company policy standards in store
• Drive the store customer service strategy to deliver a best-in-class omni shopping experience to our VIP members and guests centered around inclusivity, innovation, and community outreach.
• Oversee the store team's care and maintenance of in-store technology
• Support the Store Manager and Leads in training Store Associates and preparing them to actively engage our customers in new and meaningful ways
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Actively participate to provide and nourish feedback from all levels of the organization to continuously improve the business
• Uphold the visual merchandising and styling standards ensuring product presentation aligns with the brand experience.
• Maintains cleanliness and organization of the store, including sales floor, stockroom, and common areas.
• Additional duties may be assigned in accordance with business or operational needs.

What you can bring:

• 3-4 years of working in a high-volume retail environment with 2-3 years of direct leadership experience
• A flexible and reliable schedule; You will be scheduled to work evenings, weekends, and holidays based on business needs.
• Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself.
• Ability to identify, nurture, and develop talent in a fast moving and ever-changing retail environment.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions
• Excellent verbal, written, and interpersonal communication skills
• Familiar with retail inventory and POS systems.
• The ability to multi-task, set priorities and work well under pressure.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders
• Tech-Savvy or very comfortable with emerging technologies
• Applicants must be 18 years of age or older.

What we offer:

• 70% employee discount on Savage Retail Brands
• Paid Sick Time
• Paid Time Off
• 401k match
• Quarterly Bonus Plan
• Monthly Free Outfit
• And More!

Security Alert: Protect yourself from scams

At Savage X Inc., we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Savage X inc. emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoomnever via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Savage X Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Savage X Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Savage X Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.

We encourage you to apply regardless of meeting all qualifications and/or requirements.